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B2B Customer Service Agent (French Speaker)

Job description

Embark on an exciting journey as a B2B customer service agent with our client, Europe's leading cloud provider. Are you interested in relocating to the beautiful capital of Portugal – Lisbon? If so, this could be the perfect opportunity for you to have the experience of a lifetime!

Your responsibilities and impact as a B2B Customer Service Agent will be:

  • Assist customers via phone, email, and chat on all their queries related to their orders, subscriptions, and invoices.
  • Deliver a high quality of service to ensure a superior customer experience.
  • Follow up customer queries until they are fully resolved and meet commitments within agreed deadlines.
  • Interact with the various departments to ensure smooth processing of the customer request.

Skills, qualifications and interests you need to succeed in this role:

  • You are a native French speaker and have a min. B2 level in English
  • You are looking for a job opportunity abroad
  • You are motivated and committed to your work
  • Previous experience in Customer Service is mandatory 

What’s in it for you?

  • 6 months contract 
  • Working hours: Monday to Friday (7am-4pm or 8am to 5pm)
  • A package in line with the market: 895€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
  • If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)

Your Future Company:
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Portugal or send us your CV to be considered for other projects or future opportunities.