Beauty Customer Service Agent (French Speaker)

Location Lisbon
Discipline: Customer Service
Language French
Job type: Entry-Level
Contact name: Lola Roulin

Contact email:
Job ref: 3350
Published: 20 days ago
You are passionate about beauty and make-up and want to share your knowledge with other people? You are interested in being part of a multicultural team in a company which works alongside well-known? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime!

Your responsibilities and impact as a Beauty Customer Service Agent will be:
  • Answering questions from customers regarding the products, orders, payment methods or shipping, while always remaining calm and polite
  • Transforming online credit simulations into completed files
  • Handling calls for prospects and clients
  • You will find yourself in a position in which you can directly impact the shopping experience of others, whether it is via phone, e-mail or chat.
Skills, experiences, and interests you need to succeed in this role:
  • You are a native French speaker
  • You are passionate about the Beauty and Make-Up industry studies or experience in this industry is a plus
  • You are excited to face a new challenge such as leaving your home country and settling down somewhere new
  • You love travelling, meeting people from different countries and getting to know their culture
  • You must hold EU Citizenship or valid work permit for Portugal
What’s in it for you?
  • 10-month fixed-term contract 
  • Working hours: Monday to Sunday, rotating shifts 8 am to 9 pm
  • A package in line with the market: 850€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
  • If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)
  • Opportunity to be part of a challenging and fast paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • A multicultural and international environment
  • Fully paid training, professional development and career evolution
Your Future Company:
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

Is this project not the best fit for you ? Feel free to check our other entry-level opportunities in Customer Service in Lisbon. Still, send me your CV to be considered for other projects or future opportunities.