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Customer Onboarding Specialist (Mandarin & Cantonese Speaker)

Job description

Are you passionate about communication and dedicated to ensuring customer satisfaction? Are you interested in the Talent Industry and Hiring Trends? Do you have strong language skills in Mandarin and Cantonese, along with proficiency in English? If so, we have an exciting opportunity for you in Barcelona!

Your responsibilities and impact as a Customer Onboarding Specialist will be:
  • Ensuring the quality of client product integrations
  • Providing effective troubleshooting for customer queries related to their experience
  • Monitoring and overseeing client onboarding milestones to achieve objectives
  • Logging customer interactions in CRM systems
  • Collaborating with clients and internal teams
Skills, qualifications, and interests you need to succeed in this role:
  • Proficiency in Mandarin, Cantonese, and English (written and spoken)
  • 1 year of experience in Customer Service, Sales, HR, or related fields
  • Familiarity with the talent industry and hiring trends
  • CRM platform experience
  • Strong data analysis skills
  • A deep understanding of the value of a positive customer experience
  • Excellent communication and listening skills
  • Residency in Barcelona or the ability to relocate soon with an NIE
What's in it for you?
  • Working hours (2 AM to 11 AM Barcelona time)
  • Night shift allowances and possibility to work from home
  • Indefinite contract
  • Supportive and inspiring work environment
  • Convenient location with access to public transport
  • Extensive training and growth opportunities
This project not the best fit for you? Feel free to check our other opportunities or send us your CV to be considered for other projects or future opportunities