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Customer Service Agent for Market Measurement Firm (French Speaker)

Job description

Do you have a passion for customer service and data analyze? This Market Measurement Firm studies consumers by conducting market research in more than 100 countries around the world and in 47 European around the world and in 47 European markets. In other words, the company' mission is to discover and study what people want, see, share, and love on a daily basis

Your responsibilities and impact as a Customer Service Agent will be:
  • Educate consumers on the use of the pilot device for recording purchases.
  • Follow up on the regularity of their activity (e.g. contact the participant if you observe a considerable drop in the number of purchases recorded, if you observe changes in their shopping habits, if you observe a change in their buying habits: baby products > new member of the family?)
  • Update the records of each participant according to the changes observed.

Skills, qualifications and interests you need to succeed in this role:
  • No experience needed, the company will train you!
  • You have a native level of French and at least a B1 level of English
  • You are customer service oriented and has good analytical skills
  • You have excellent communication and listening skills
  • You are motivated and committed to your work
  • You are located in the area of Lisbon or looking to relocate there

What's in it for you?

  • Type of contract: a long-term fixed-term contract, renewable every year
  • Working hours: full time (40h/week) Mon-Friday 9AM-7PM and Saturday 9AM-2PM
  • Salary conditions (*) – 2 options:
  • Including free accommodation (shared flat, all bills included): 930€ gross/month
  • Excluding accommodation: 1160€ gross/month
  • For international candidates:
  • Reimbursement of your initial flight expenses after 9 months.
  • Airport pick up.
  • Yearly two-way flight ticket back to your home country (within the EU).
  • Help in paperwork, opening bank account, etc. upon your arrival.
  • Free Portuguese lessons, cooking classes, sport activities and social events organized by the company.
  • Real career opportunities in different career paths.

Is this project not the best fit for you ? Feel free to check our other opportunities in Customer Service in Lisbon. Still, send me your CV to be considered for other projects or future opportunities.