Your responsibilities and impact as a Customer Service Agent will be:

• Being a mentor to consumers in different fields (there are several projects)
• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident: over the phone, via e-mail, or social media;
• Identify new business opportunities by cross and up-selling
• Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience
• Being in contact with other departments and redirecting related cases and issues to related departments.

Is customer service a new field in which you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job.

Skills, qualifications, and interests you need to succeed in this role:

• Speaking a native level of French and at least a B2 level in English
• Knowing the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skillful at communicating with people
• Enjoy being energetic, innovative, and working proactively at a fast pace
• Getting excited about intercultural communication and the expatriate lifestyle
• Are already living in or willing to relocate to Lisbon for an international career and life experience.

What’s in it for you?

• Type of Contract: 12 months contract (renewable)
• Working Hours: 40h/week; 5 days/week in rotating shifts from Mon-Sat from 7 AM to 10 PM
• Training fully paid (approx. 3 weeks)
• Salary Conditions:

892 € gross/month + 150€ gross/month performance bonus + meal vouchers (6€/work day)

• Relocation Package requestable for International Candidates

400€ extra in the first 6 months + flight refund after 3 months
Yearly flight ticket back to your home country
Support with paperwork

• Private health insurance from day 1
• International environment with team-building events etc.

 
The company.

This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon.
 

Is this project not the best fit for you ? Feel free to check our other opportunities in Customer Service in Lisbon. Still, send me your CV to be considered for other projects or future opportunities.