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Customer Service Operations Manager (English Speaker)

Job description

Do you have valuable experience in operations management that you want to capitalize on? Are you seeking an international structure that will offer you growth and development opportunities? Perfect, then this project and the company are the right match for you! 

Your responsibilities and impact working as Operations Manager will be:

  • Spearheading the Customer Interaction Center planning and operation process
  • Driving performance, quality and customer experience based on data
  • Contributing to and independently driving strategic initiatives and their execution
  • Ensuring key planning concepts are understood by the entire organization
  • Managing interfaces to different departments and stakeholders (e.g. HR, Finance, IT, Training, and others)
  • Coaching team leaders, experts, trainers and further support staff on the use of workforce optimization tools
  • Providing executive management with reports on workload trends and staffing requirements
  • Supporting the ramp-up of a new organization and contributing to the company’s channel transformation

Skills, qualifications, and interests you need to succeed in this role: 

  • You are fluent in English 
  • You have valuable years of experience as an operations manager in a contact center environment
  • You have deep knowledge of contact center management processes and latest software tools
  • You have a strong customer and business focus driven by results
  • You have proven leadership skills, the ability to inspire and develop teams and support continuous learning and growing of teams
  • You have experience in solving complex tasks in rapidly changing environments

What's in it for you?

  • Salary: from 45.000€ gross yearly 
  • Flexible work format
  • An international and multicultural environment
  • Growth opportunities in a company with worldwide reputation
  • Starting date: ASAP