• Location & Work Model:  Madrid, Alcalá de Henares, Hybrid (3 days/week + 2 days WFH).

• Project: Bridging the post-sales gap.

• Salary: from €28,000 gross per year.

What’s the Project?

Imagine a software so powerful it manages everything for field service companies (think fire protection, HVAC, or security) from the technician’s mobile app to complex accounting and regulatory compliance. It’s a specialized, robust tool that keeps essential services running.

Our client is a leader in this niche, but they know that selling the software is only the beginning. The real magic happens during Implementation. We need someone to bridge the gap between "we just bought this" and "we can't live without this." You won't just be installing software; you’ll be the face of the company, keeping the client’s momentum high while configuring a system that fits their unique business like a glove.

The Role & Your Responsibilities 

Your mission is simple: Make sure the client loves the software and knows how to use it. You’ll be the Implementation Manager who takes the client's needs and builds a perfect digital home for them.

• Lead the Onboarding: You’ll own the project from kickoff to go-live. This means holding discovery sessions to understand exactly how the client works.

• Master of Configuration: You’ll dive into the platform to set up workflows, asset hierarchies, and report templates (using SQL parameters and configuration files).

• Training Specialist: You’ll teach users from field techs to CEOs how to use the tool, adapting your communication style so everyone gets it.

• Data Migration: You’ll handle data imports (CSV/Excel/SQL) to ensure the client’s transition is as smooth as silk.

• Maintain Momentum: Work with Sales and Product teams to ensure a seamless handoff and keep the client excited after the contract is signed.

What You Should Bring 

We call this role the Versatile Implementation Specialist. We value your logical thinking and your ability to connect with people above all else.

The "Must-Haves" (The Basics):

• Communication Versatility: You can talk shop with a technician in the field and then present a report to a Director five minutes later. High empathy is your secret weapon! 

• Information Retention: This software has thousands of settings. You need a sharp mind to remember or locate specific parameters, even if they are only used occasionally.

• Logical Mindset: You understand how databases work (SQL knowledge is a huge advantage!).

• Language: Native level of Spanish, with a B1 level of English

• Mobility: You’ll need a reliable way to get to the office in Alcalá de Henares.

The "Nice-to-Haves":

• Experience with reporting tools (FastReport, Power BI, or similar).

• Previous experience in SaaS, ERP, or CMMS implementations.

• A proactive attitude toward solving technical puzzles.

What’s In It For You? 

• The Challenge: Every client is a new puzzle, and within 6 months, you’ll be the go-to expert on a market-leading tool.

• The Vibes: You’re joining a small, agile team where your voice actually counts. A supportive group of experts waiting to welcome you.

• Growth: We are looking for someone who wants to master a complex product and eventually participate in strategic client meetings.

• Balance: Enjoy your Friday afternoons off! (Finish at 14:30 and start your weekend early ????).

About the Company 

This company is a specialized software provider (part of a respected international group) focusing on Field Service Management. They are stable, growing, and deeply rooted in their industry. They value empathy, versatility, and people who take pride in their work while maintaining a relaxed, professional environment.