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IT Help Desk (Bilingual French & Portuguese Speaker) 95% Remote

Job description

Do you feel a strong passion for the interaction with a variety of partners? Does living in a vibrant city with beautiful beaches and excellent food, where many different cultures come together sound interesting to you? Then don´t hesitate to check out our client´s new job opportunity as IT Support Agent. 

Your responsibilities and impact as IT Support Agent will be: 

In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.

  • Resolving any IT-related issues of your partners (B2B) that could occur during their office day
  • Supporting customer via different tools, email and phone
  • Documenting calls on the ticketing tool
  • Escalating problems to the different respective teams
  • Maintaining and improving the customer satisfaction level
  • Communicating to your direct teammates and different departments

Skills, qualifications and interests you need to succeed in this role: 

  • You are bilingual in French and Portuguese and speak a fluent level of English
  • You are interested in learning more about IT
  • You display analytical and systematic problem-solving abilities
  • You possess outstanding communication skills and the mindset of a teamplayer
  • You are reliable, punctual and looking for a long-term employer
  • You are in possession of a passport (if you don't have the NIE and SSN already)
  • Can't take any holidays in the first 6 months

What´s in it for you: 

  • 20.535 euros gross/year
  • 39hrs/week (from Monday to Saturday, rotative shifts 6am/11pm)
  • Working 4 days a week, 9h45 a day
  • Sometimes even up to 5 days in a row off
  • 95% remote, 1 day per month in the office (need to live on the mainland, around 100 km away from Barcelona)
  • An indefinite contract
  • Private health insurance
  • The opportunity to work and grow in an established multinational company with a global presence
  • A generous restaurant voucher
  • Fully-paid training
  • Career development and leadership program opportunities
  • Free language courses in Spanish, German, French, and English
  • An uplifting and supportive team to become part of

Your Future Company:

Our client is Europe’s leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major German supermarket.