Develop your career in premium customer service by joining a high-end concierge team in Lisbon. We are looking for an Italian-speaking Concierge with French or Spanish to provide tailored lifestyle services and travel assistance to VIP clients. If you are service-oriented, organised, and passionate about delivering exceptional experiences, this opportunity is ideal for you.

About the Role

As an Italian-speaking Concierge, you will support clients with personalised lifestyle and travel solutions. You will work across multiple channels and ensure every interaction reflects a high-quality and reliable standard.

Responsibilities

• Manage client requests in Italian via phone, email, WhatsApp, and other communication tools

• Organise travel bookings, restaurant reservations, event access, and personalised lifestyle recommendations

• Provide expert guidance on leisure activities, cultural events, dining options, and travel planning

• Handle complex or urgent situations with efficiency and discretion

• Use internal ticketing systems to organise, prioritise, and follow up on requests

• Deliver a premium and customer-focused service experience

Your Profile

• Native-level Italian speaker

• Strong command of French or Spanish

• Good level of English for internal communication

• Background in customer service, hospitality, tourism, luxury services, or concierge support

• Excellent written and verbal communication skills

• High attention to detail and strong organisational abilities

• Ability to manage multi-step requests reliably

• Proactive, solution-oriented, and comfortable in a dynamic environment

What the Company Offers

• Permanent contract with a 3-month probation period

• 40-hour workweek, Monday to Saturday, rotating shifts between 7:00 AM and 8:00 PM

• Annual gross salary of 21,000€, paid over 14 months

• Quarterly performance bonus up to 698€

• Hybrid work model after 3 months with two remote days per week

• Additional remote week at Christmas and one during summer

• Meal voucher card worth 8€ per working day

• 30€ monthly transport allowance

• Full health insurance including dental and optical coverage after 6 months

• High-quality equipment including laptop, screens, and headset

• Office located in central Lisbon, Avenida da Liberdade

• Access to Accor Group benefits through the Heartist Program

Why Apply

This position is ideal for candidates who want to work in premium customer care, enjoy creating personalised solutions, and are motivated by delivering exceptional service to international clients.