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Technical Customer Service (Dutch/Flemish Speaker)

Job description

Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?

Then this job in sunny and vibrant Barcelona might be for you! 

Your responsibilities and impact working as a Technical Customer Service Specialist will be:

  • Supporting customers with inquiries related to telecom services, focusing on technical questions
  • Maintaining and updating the customers' accounts
  • Dealing with sensible data
  • Ensuring high-quality service and customers' satisfaction

What's in it for you?

  • Type of contract: Indefinido
  • Fulltime, Mon-Fr, from 09:00 - 17:30 (in the future weekends and evenings possible)
  • Training: 3 months
  • Equipment provided
  • Growing opportunities within the company
  • Events with the team
  • Free Spanish lessons
  • Meal allowances possible
  • Constant training
  • International environment
  • Support from the company regarding NIE and SSN

Skills, qualifications and interests you need to succeed in this role:

  • A native level of Dutch and a good level of English 
  • Having interest in technical support and troubleshooting
  • Being an attentive listener, comfortable and skilful at communicating with people
  • Being energetic, innovative and working proactively at a fast pace
  • Being able to handle sensitive data reliably

Your Future Company:

This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.

Living in Barcelona: What to Expect

  • The unique experience of an international and diverse culture
  • A beautiful beach city surrounded by both coastal towns and mountains
  • Delightful gastronomic experiences of Spanish, Catalan and World cuisines
  • Quite a dynamic and active urban life where it is difficult to get bored
  • Sunny days, Mediterranean weather and a relaxed lifestyle
  • An attractive startup and innovation hub with exciting opportunities
Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.