Technical Support Advisor (Dutch Speaker)

Location Lisbon
Discipline: Customer Service, Technical Support
Language Dutch, Flemish
Salary: €13400 to €16100
Contact name: Ruby Zahira Muys

Contact email:
Job ref: 1836
Published: 10 months ago
You want to be part of a multicultural team in a company which works alongside well-known brands?
You want to relocate to the beautiful capital of Portugal – Lisbon?
Then this could be the perfect opportunity for you to have your experience of a lifetime!

The Company.
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

The Job.
In this position, you will be responsible for ensuring excellent customer service to the Dutch market, creating exceptional value and solving any issues to deliver a consistent quality of service.
The main responsibilities involve:
– Manage effectively all incoming queries in a customer service environment in regards to technical issues (trouble-shooting)
– Respond to incoming calls and emails from enterprise clients
– Gather information from customers, ensure resolutions of queries
– Maintain client relationships through product support over the phone
– Provide high-quality service
– Record all required data elements in CRM to provide a good follow-up and qualitative support

The Profile.
– You have the following language skills: native level of Dutch + fluency in English
– You preferably have a previous experience of min. 6 months in Technical Support
– You have an interest in and willingness to learn and are tech savvy
– You have very good communication skills – both written and oral
– You have the ability to operate in high pressure situations
– You are a team player, enthusiastic and self-starter
– You have analytic and problem-solving skills
– You are Customer and Quality oriented
– Valid Portuguese work permit or EU citizenship required

The Offer.
– Long-term opportunity
– Working hours in rotative shifts depending of the project
– A package in line with the market: 700€ gross / month x 14 months + 300€ gross / month language bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
– If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay)
– Opportunity to be part of a challenging and fast paced environment
– Possibility to collaborate with some of the biggest brands in the industry
– A multicultural and international environment
– Fully paid training, professional development and career evolution

This project is not for you? Still send us your CV, we have plenty of other opportunities we can discuss with you!