Are you passionate about tech and customer support? Join an international team supporting some of the world’s leading cybersecurity brands. As a Technical Support Advisor, you’ll help customers solve issues related to their digital security products and ensure a smooth user experience. This role blends customer service with technical assistance and provides opportunities to grow into advanced support functions.

Your responsibilities and impact as a Technical Support Advisor will be:

• Handling inbound calls, emails, and chats from customers regarding product activation, installation, and subscription issues
• Assisting customers with basic technical troubleshooting across Windows, MacOS, iOS, and Android platforms
• Managing customer renewals and retention through effective communication and upselling opportunities
• Educating customers on product features and ensuring successful onboarding and usage
• Using multiple internal tools to handle around 25 contacts per day with a focus on quality and efficiency
• Participating in weekly reviews and staying up to date with process updates and new product features

Skills, qualifications, and interests you need to succeed in this role:

• You speak French at a native level and English fluently (B2 minimum)
• You have at least 1 year of experience in customer care or technical support, ideally in the IT or software industry
• You have good knowledge of operating systems (Windows, MacOS, iOS, Android) and cybersecurity basics (firewalls, antivirus tools)
• You are confident with internet applications and remote desktop tools
• You possess strong communication skills, are customer-focused, and have an interest in digital security
• You type at least 25 words per minute with a high degree of accuracy

What is in for you? 

• Competitive monthly salary of €1,050 + up to €250 performance bonus
• Training and onboarding support provided in-office, followed by partial remote work (after 2 months of proven performance)
• Monday to Sunday shifts with a dynamic team in Athens
• Learning and growth opportunities, including upskilling into premium technical support roles (e.g., virus removal, optimization)
• Regular performance feedback, KPIs, and team engagement events
• Work with globally recognized brands like Norton, Avast, Avira, and AVG
• Participate in Customer Week and internal recognition activities

Take your tech-savvy skills to the next level and help customers protect what matters most. Apply today to become part of an international cybersecurity support team.