Are you ready to take on the challenge of delivering exceptional support to curators, judges, the registry, the prosecutor's office, as well as companies and private individuals using our digital platforms?

Become the key player in ensuring outstanding service delivery and addressing the diverse needs of our valued users. Are you up for the task? 

Your responsibilities and impact working as a Customer Service Representative will be:

• Handle inbound customer service activities including call handling and ticket (email) handling
• Provide support to customers on general information questions, general procedure questions, issues on the platforms, user access, and PC configuration
• Conduct outbound customer service activities such as making callbacks to address questions or provide solutions
• Send reminder and status update emails to customers
• Ensure prompt and effective resolution of customer inquiries and issues

What's in it for you?

• Type of contract: Indefinido
• Fulltime, Mon-Fr, from 09:00 - 17:30
• Training: 2 weeks
• Equipment provided
• Growing opportunities within the company
• Events with the team
• Free Spanish lessons
• Meal allowances possible
• Constant training
• International environment
• Support from the company regarding NIE and SSN

Skills, qualifications and interests you need to succeed in this role:

• A native level of Dutch and a good level of English 
• Having an interest in legal matters
• Being an attentive listener, comfortable and skillful at communicating with people
• Being energetic, innovative and working proactively at a fast pace
• Being able to handle sensitive data reliably

Your Future Company:
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.

Living in Barcelona: What to Expect

• The unique experience of an international and diverse culture
• A beautiful beach city surrounded by both coastal towns and mountains
• Delightful gastronomic experiences of Spanish, Catalan and World cuisines
• Quite a dynamic and active urban life where it is difficult to get bored
• Sunny days, Mediterranean weather and a relaxed lifestyle
• An attractive startup and innovation hub with exciting opportunities

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.