Back to jobs

Customer Advisor for Luxurious Jewelry Brand (German Speaker)

Job description

The Company.

Are you customer-oriented and love jewelry and accessories?

Are you willing to relocate to vibrant Athens and join a continuously growing company with an international team speaking more than 30 different languages?

Do you want to participate in fun company events all year round, from bowling tournaments to festivals and parties?

Our client is recruiting for German speaking Product Support Advisers in Athens for their Pandora project!

The Job.

As a jewelry ambassador, you will:
- Provide professional customer service solutions over the phone, live chat and emails
- Answer and solve eCommerce client’s requests
- Maintain solid customer relationships by handling their inquiries and concerns (i.e., order upselling, troubleshooting, fraud order and returns)
- Inform customers about new offers and products
- Guarantee client’s satisfaction and high level of quality
- Ensure and participate in the success of the department

The Profile.

For this role, the Company is looking for professional and friendly individuals with empathy and the ability to multitask.
- You are a native German speaker with excellent English
- You are customer and quality oriented
- You are highly reliable, adaptable, a fast learner, and you have strong problem-solving skills
- You are punctual, reliable and flexible
- You enjoy working in a multicultural environment, along with people from all over the world

The Offer.

- A full-time job, 40 hours a week
- Salary: 14 salaries per year x 1200€ gross per month + 100€ monthly gross relocation (only for the 1st working year) + 100€ gross upon training completion + 300€ gross after 6 months plus
- Accommodation Allowances: 125€ monthly gross accommodation (only for the 1st working year)
- Schedule: day-time rotating shifts from Monday to Sunday between 8 am – 9 pm  
- A Quality Certified Management Company
- A Multicultural environment: 8.000+ passionate people from +90 countries working together
- A Company offering you not only a job, but a full experience abroad!
- A recognized training delivered by the biggest brands
- A complete relocation package including:

  • Flight ticket to Athens
  • Hotel accommodation for 2 weeks with breakfast
  • Assistance in finding a flat + real estate agency fee paid by the Company
  • Flight ticket to your home and back every year
  • Other benefits: vouchers, discounts, free Greek classes, events, outings and parties all year round

- Start date: August