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Customer Service for Hotel Brand (German Speaker)

Job description

Are you passionate about travel and have always wanted to know what it is like to work in the tourism industry?
We are looking for open-minded people who want to live abroad and embark on an adventure filled with professional growth and personal enrichment!

Your responsibilities and impact as a Customer Service Agent will be:

  • First point of contact on the phone for hotel guests

  • Processing of all written enquiries and requests

  • Advising hotel guests via all communication channels used by the brand

  • Carrying out daily arrival and departure checks

  • Checking reservations as well as incoming payments

What’s in it for you?

  • Type of contract: Employment Term Contract of 12 months, renewable for additional 12 months

  • Working hours: full time 40h/week (8h/day) on rotating shifts Monday to Sunday from 7am to 7pm

  • Salary conditions (*) – 2 options

  1. Including free accommodation (shared flat, all bills included): 1,221.55€ gross/month 

  2. Excluding accommodation: 1,586.05€ gross/month

For international candidates:

  • Reimbursement of your initial flight expenses 

  • Airport pick up

  • Yearly two-way flight ticket back to your home country (within the EU)

  • Help with paperwork, opening bank account, etc. upon your arrival

  • Free Portuguese lessons, cooking classes, sports activities and social events organized by the company

  • Real career opportunities in different career paths

Skills, qualifications and interests you need to succeed in this role:

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. 

  • A native level of  German and a good level of English

  • Enthusiasm about traveling and the tourism industry

  • Knowledge of the value and impact that a good customer experience can create

  • Being an attentive listener, comfortable and skillful at communicating with people

  • Having a high degree of commitment and self-motivation

  • Being highly motivated, proactive, and adaptable to change

  • Having a valid Portuguese work permit (required)

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Portugal or send us your CV to be considered for other projects or future opportunities.