Location & Work Model: Hybrid (3 days in-office: Mon-Wed / 2 days remote: Thu-Fri) in Madrid.

Project Highlight: Scaling FSM Market Leader.

Salary: From €28,000 base.

The Project: Digitalizing the Real World 

Our client provides a powerhouse SaaS platform used by over 100,000 users globally. Specifically, you’ll be working on their flagship solution for the Spanish and LatAm markets.

Imagine a company that manages fire protection, security systems, or industrial machinery. They have hundreds of technicians in the field; our client’s software is what tells those technicians where to go, what to fix, and how to stay compliant with safety laws. It’s a fast-paced, high-impact environment where your work ensures that hospitals, offices, and factories stay safe and functional.

The Role & Its Responsibilities 

As a Technical Support Specialist, you are a consultant and a problem solver. Your mission is to ensure customers get the most out of the platform.

• Be the Detective: Diagnose and resolve technical and functional glitches within the software.

• Guide the Way: Assist users with configuration and explain complex features in a way that actually makes sense to them.

• Bridge the Gap: Reproduce bugs and document them clearly so the Development team can work their magic.

• Keep it Fresh: Prepare user guides and manuals to empower clients, and test new features before they go live (UAT/Smoke tests).

• Strategize: Analyze incident trends to suggest where we can automate or improve the product.

What You Should Bring 

We are looking for a SaaS Support Enthusiast (yes, that’s you!).

The Must-Haves:

• Experience: 2–3 years in technical customer support, preferably within a SaaS or enterprise software environment.

• Languages: Native-level Spanish and a high level of English (you’ll be supporting a very international crowd!).

• Tech Savvy: Familiarity with ticketing tools, web apps, and how APIs or cloud platforms generally behave.

• Soft Skills: A calm-under-pressure vibe and the ability to explain "techy" things to "non-techy" people.

The Nice-to-Haves:

• Knowledge of Maintenance Management (CMMS) or Field Service operations.

• Experience in regulated industries (Fire safety, HVAC, etc.).

• Familiarity with ITIL or SQL/Databases.

What’s In It For You? 

• The Challenge: You’ll be working on a product that has a tangible impact on the physical world. No two days are the same!

• The Vibes: A collaborative, chill, and supportive culture where the Support, Product, and Engineering teams actually talk to each other.

• Growth: A clear career path. Whether you want to move into Senior Support, Customer Success, or Product Management, the door is open.

• The Reward: A base salary of €28,000+, comprehensive training on the product, and the chance to become an expert in a booming industry.

About the Company 

They are a global heavyweight in the FSM sector with a presence in over 30 countries. Despite their size, they maintain an agile and local feel in Spain, known for having a super responsive support team and a platform that is incredibly easy to use. They are currently in a growth phase, making it the perfect time to hop on board!