Customer Service

Ready to take the next step in your career? Join our client, a global CX leader, as a Trainer and empower others through impactful learning experiences! Location: Lisbon (On-site first 2 months, then hybrid) Schedule: Monday–Friday | 9:00–18:00 Language: Fluent German required Experience: 6+ months in training/teaching & call center preferred What you’ll do: Design and deliver engaging training sessions Create and adapt content from our Knowledge Base Support agent development through coaching and feedback Stay updated with the latest learning trends Evaluate and improve training outcomes What you bring: Passion for teaching and people development Native Level of German  6 months of experience  as a trainer - preferrable in Call Center Excellent communication & content design skills Strong organization and time management abilities Tech-savvy: MS Office, video conferencing tools A positive attitude and team spirit What's in it for you:  Base Salary: 1250€ gross/month + performance bonus + meal allowance International environment  Growth opportunities Being part of building a brand new team  Be part of a global community of 170,000+ people, driving exceptional customer experiences for world-class brands.  Apply now and help shape the future of customer experience, one training session at a time.

You will be working as a Dutch-speaking Customer Service Representative for a major hotel chain. The main responsibility is to answer customer calls in Dutch, support clients with booking upgrades, and close reservations. A strong customer service orientation and a commercial mindset are essential. Your responsibilities and impact as a Customer Service Representative will be: Handling inbound calls from Dutch-speaking clients Assisting customers with booking upgrades and reservation support Providing accurate information and ensuring high-quality service Applying a commercial mindset to convert inquiries into sales Working with internal tools and systems to manage customer cases Collaborating with the team to continuously improve service delivery Skills, qualifications, and interests you need to succeed in this role: Native level of Dutch and a C2 level of English Previous experience in customer service or a commercial role is a plus Strong communication and interpersonal skills Comfortable with computer systems and customer support tools Availability to start on 30/05/2025 (mandatory) Already based in Spain or able to be present in Málaga by the start date What’s in it for you? Annual gross salary of €21,500 + €1,500 gross signing bonus Permanent contract with a 2-month trial period Paid training included in the contract (starting on 30/05/2025) Full-time schedule: 39 hours/week, Monday to Sunday in rotating shifts between 08:00 and 22:00 On-site position at a modern office in Málaga city center Support from the company’s Welcome Department for administrative onboarding Assistance with necessary documentation Your future company Your future company is a global leader in customer experience solutions. In Málaga, you’ll join a diverse team in a vibrant and supportive workplace. Their Welcome Department will guide you through the onboarding process, helping you feel prepared from day one. Interested in this opportunity? Apply now or reach out for more information. If this role isn’t for you, feel free to share it with friends or colleagues who might be a great fit.

Are you looking for an exciting opportunity to work in a dynamic, international environment? Do you have a passion for helping others and solving problems? If so, this role is for you! The starting date is the 21 of March, so don't wait too long!  As a Customer Support Agent, your primary responsibility will be to assist customers in resolving inquiries and issues while ensuring a high level of customer satisfaction. Your responsibilities and impact as a Customer Support Agent will be: Provide high-quality customer support via phone, email, and chat. Resolve inquiries related to products, services, or accounts promptly and professionally. Up-and Crossselling with existing customers Accurately document customer interactions and solutions in the system. Skills, qualifications, and interests you need to succeed in this role: Portuguese on a native level, Proficient Spanish (C1) level and proficient in English (B2 level or higher). Excellent communication and problem-solving skills. Ability to multitask and work in a fast-paced environment. Strong team player with the ability to work independently when required. Spanish Work Permit and NIE + SSN  What’s in it for you? Wage of 19.000€ gross a year. Health Insurance Full-time, office-based position in rotative shifts from Monday - Sunday, from 10 AM - 11 PM.  Career kick-start with growing opportunities  Opportunity to work in a multicultural environment and mindset Your Future Company: This global leader in customer experience services was founded by two French entrepreneurs in 2000. With over 75,000 multilingual employees across 50+ countries, they are trusted by some of the most progressive brands worldwide. Their Malaga hub is growing, and they are looking for new talent to join their journey. #Applynow #customerserviceopportunties #Tourismindustry

Go on reading if you are interested in a job for one of the most famous Telecommunication brands working together with over 227 million clients all over the world! Salt, a French-founded company, developed itself into a multilingual and international company, being part of the top 3 providers in Switzerland and France. If you can imagine yourself being a new member of the company’s team, that might be a great opportunity for you! Your responsibilities and impact as Telesales Agent will be: Supporting clients’ activities by offering world-class service to their customers Answering inbound calls from potential customers Talking to customers who actively reach out to Salt and show interest in the products (soft sales) Selling over the phone through good communication and negotiation skills Being a team player and participating in the success of the team and project Skills, qualifications, and interests you need to succeed in this role: A native level of French  Experience in sales or at least a sales attitude You are motivated, reliable, and committed to your work Having a drive for excellence and professionalism Excellent communication skills What’s in it for you? Type of contract: a long-term fixed-term contract, renewable every year Working hours: 40h/week (8h/day) from Monday to Saturday, rotating shifts from 7 AM to 8 PM Work from home Salary conditions* – 2 options: Including free accommodation (shared flat, all bills included): 1050€ gross/month Excluding accommodation: 1250 € gross/per month up to 1000€ bonuses per quarter Relocation support for international candidates: Reimbursement of your initial flight expenses after 9 months, airport pick up, and yearly two-way flight ticket back to your home country (within the EU). Help with paperwork, opening a bank account, etc. upon your arrival.  A company that fully supports you and wants to make your experience great Free Portuguese lessons, cooking classes, sports activities and social events organized by the company A dynamic, open-minded, and multicultural environment, including 82 different nationalities A great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environment A company working with top-notch worldwide brands, from various industries from Fashion, Online Marketing, Technologies, Food, etc. Real career opportunities: the opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead, or Supervisor roles

Are you service-minded and tech-savvy? Join an international team in Lisbon and support a globally recognized (confidential) client. If you enjoy helping people and solving technical issues, this is your opportunity Your Role: Assist customers via phone, email, chat, and social media Support with product features, e-commerce, technical issues, and wireless connectivity Handle pre-sales questions and general inquiries Maintain a consistent and professional tone Escalate complex issues and collaborate with technical teams Manage your own support tickets and follow team guidance Keep records accurate and provide feedback on help materials What You Bring: Fluent in Danish, with good English (B2+) Strong communication and problem-solving skills Comfortable with tech and dynamic environments Open to feedback and learning Willing to work flexible hours, including evenings/holidays if needed What's in: Schedule: Monday to Friday – 08:00 AM to 05:00 PM (Weekends off: Saturday & Sunday) Salary: €1,500 gross/month + €120 performance bonus Full-time fixed-term contract with potential for extension Supportive onboarding and training program International and inclusive work environment with colleagues from across Europe Relocation support   Office located in Lisbon, with proximity to beaches, culture, and a great lifestyle About the Company: You will be joining a multinational leader in customer experience management, working on behalf of a high-profile global client. The company is known for its supportive team culture, career development opportunities, and vibrant working environment in one of Europe’s most attractive cities.

Are you passionate about customer service and excited by new technologies? Join a dynamic international team in sunny Lisbon and support a globally recognized client (confidential) while living a high-quality lifestyle by the sea. Our client looking for a Swedish-speaking Customer Support Specialist who is motivated, adaptable, and eager to grow in a fast-paced environment. If you love solving problems and helping people, this is your opportunity! Your responsibilities and impact as Technical Support Expert: Assist customers via phone, email, chat, and social media Support with product features, e-commerce, technical issues, and wireless connectivity Handle pre-sales questions and general inquiries Maintain a consistent and professional tone Escalate complex issues and collaborate with technical teams Manage your own support tickets and follow team guidance Keep records accurate and provide feedback on help materials Your Responsibilities: Fluent in Swedish, with good English (B2+) Strong communication and problem-solving skills Comfortable with tech and dynamic environments Open to feedback and learning Willing to work flexible hours, including evenings/holidays if needed What's in for you?  Working hours: Monday to Friday – 08:00 AM to 05:00 PM (Weekends off: Saturday & Sunday) Salary: €1,500 gross/month + €120 performance bonus Full-time fixed-term contract with potential for extension International and inclusive work environment with colleagues from across Europe Relocation Support for international candidates Office located in Lisbon, with proximity to beaches, culture, and a great lifestyle About the Company: You will be joining a multinational leader in customer experience management, working on behalf of a high-profile global client (name confidential). The company is known for its supportive team culture, career development opportunities, and vibrant working environment in one of Europe’s most attractive cities.

Are you looking for a great opportunity to work abroad and experience life in Lisbon? Are you passionate about social media and want to help creating a better and safer online environment? This could be the right opportunity for you! Your responsibilities as Social Media Moderator will be: Become an expert in the policy and guideline standards for social media platforms. Review uploaded content and check if they follow the policies. Providing services on a 24/7 shift rotation to maintain continuous coverage. Disclaimer: Please be aware that these tasks can involve extensive exposure to sensitive content, including vulgar content, violence, pornography, and fake news. What you need to succeed in this role: A native-level proficiency in Czech and a minimum B2 level of English. Keeping up-to-date with social media trends and practices. Resilience to sensitive content, demonstrating emotional maturity and professional detachment. Motivation and commitment to perform the assigned tasks effectively. Excitement about intercultural communication and embracing the expatriate lifestyle. Living in or willing to relocate to Lisbon for an international career and life experience. A valid Portuguese work permit (required). What’s in it for you? 'All-inclusive starter pack' for your experience in Lisbon (apartment, airport pickup, help with NIF and SSN, flight refund). Salary: 950€ GROSS per month with apartment, 1350€ GROSS per month without apartment. Many famous brands to work for. Young and international team. 15 days training period. Free time activities (for Free!): e.g. surfing classes,  language exchanges, Football club of the company, PT classes, parties. Growing Opportunities. Private health insurance by the company. Rotative schedule: 8h shifts on 5 days a week, including night and weekend shifts. Living in Lisbon: What to Expect Vibrant cityscape and cultural heritage Living in an affordable European capital Delicious Portuguese cuisine and the famous cafe culture Friendly locals, positive vibes, and a lively urban lifestyle  Year-round warm weather and beach life by the Atlantic A large English-speaking community and international ambience Your Future Company:  Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Are you looking for a great opportunity to work abroad and experience life in Lisbon? Are you passionate about social media and want to help creating a better and safer online environment? This could be the right opportunity for you! Your responsibilities as Social Media Moderator will be: Become an expert in the policy and guideline standards for social media platforms. Review uploaded content and check if they follow the policies. Providing services on a 24/7 shift rotation to maintain continuous coverage. Disclaimer: Please be aware that these tasks can involve extensive exposure to sensitive content, including vulgar content, violence, pornography, and fake news. What you need to succeed in this role: A native-level proficiency in Lithuanian and a minimum B2 level of English. Keeping up-to-date with social media trends and practices. Resilience to sensitive content, demonstrating emotional maturity and professional detachment. Motivation and commitment to perform the assigned tasks effectively. Excitement about intercultural communication and embracing the expatriate lifestyle. Living in or willing to relocate to Lisbon for an international career and life experience. A valid Portuguese work permit (required). What’s in it for you? 'All-inclusive starter pack' for your experience in Lisbon (apartment, airport pickup, help with NIF and SSN, flight refund). Salary: 950€ GROSS per month with apartment, 1350€ GROSS per month without apartment. Many famous brands to work for. Young and international team. 15 days training period. Free time activities (for Free!): e.g. surfing classes,  language exchanges, Football club of the company, PT classes, parties. Growing Opportunities. Private health insurance by the company. Rotative schedule: 8h shifts on 5 days a week, including night and weekend shifts. Living in Lisbon: What to Expect Vibrant cityscape and cultural heritage Living in an affordable European capital Delicious Portuguese cuisine and the famous cafe culture Friendly locals, positive vibes, and a lively urban lifestyle  Year-round warm weather and beach life by the Atlantic A large English-speaking community and international ambience Your Future Company:  Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Do you like technical support and new technologies? If you are motivated, creative and open-minded, we might have the perfect job for you! Make a new experience abroad in Lisbon and combine a peaceful lifestyle with the beach.  Your responsibilities and impact as Technical Support Expert: Solving technical issues and fixing/repairing of the online marketing platform in a B2B environment Define solutions to clients and adjust existing processes and methods to guide possible solutions Using basic coding and diagnose skills for problem analysis Recognize the goals of the clients and support them through chat by providing solutions accordingly Achieve strong customer satisfaction with a focus on quality and results Skills, qualifications and interests you need to succeed in this role:  You speak Russian on a native level + you have a good level of English (at least B2). You have bachelor's degree or 2 years of relevant work experience You have technical support background You are a strategic thinker. You have a drive for excellence and professionalism. You are a true team player and willing to work with many different nationalities.   What´s in it for you? Contract type: a fixed-term contract for one year that can be renewed every year Working hours: Mon – Fri 7 am to 7 pm (40 hrs/week) no weekends  hybrid work after training Training: 4 weeks  Salary conditions (*) – 2 options:   a.)Including free accommodation (shared flat, all bills included):  1050€ gross/month b.) Without accommodation:  1.237€ gross/month  For international applicants: Reimbursement of your initial flight costs after 9 months Pick up from the airport Annual return ticket to your home country (within the EU) Help with paperwork, opening a bank account, etc. upon arrival Free Portuguese lessons, cooking classes, sports activities and social events organized by the company. Real career opportunities in different career paths Your Future Company:  Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you! Is this project not the best fit for you? Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.

New Adventure in Lisbon: Claims & Risk Support Specialist (German Speaker) Are you digitally minded, solution-driven and ready to build an international career in sunny Lisbon? You’re looking for more than just a job? Then step into a role where your eye for detail and your passion for helping others truly matter. As a Customer Support Specialist (Claims & Risk), you’ll be the first point of contact for users facing sensitive issues. You'll contribute to a secure and trustworthy platform by providing outstanding support with empathy and precision. What’s in it for you? Relocation help for a smooth start in Portugal Paid training provided Life in Lisbon with a dynamic international work environment Career development in digital risk, safety, and customer experience Your responsibilities and impact as a Customer Support Specialist Support customers through claims, incident reports, or account-related risks Provide clear, professional and empathetic assistance via phone, email or chat Document and track cases accurately in the CRM system Escalate complex issues to relevant internal departments Collaborate in a multicultural team to deliver quality solutions Skills, qualifications and interests you need to succeed in this role German proficiency of C2 and confident English skills (B2 minimum) 1-3 years of experience in claims, risk, compliance, or customer protection High attention to detail and problem-solving mindset Ability to stay calm and professional in sensitive situations Willingness to relocate to Lisbon for a long-term opportunity Valid EU passport or Portuguese work permit required Why this role? This role is ideal for someone who wants to develop professionally in the field of customer experience, digital safety, and risk management. You’ll gain valuable insights into how global platforms handle complex challenges while building a career in one of Europe’s most attractive cities. Apply now and take the first step toward an international career with real impact.

Join an international team specializing in IT support for enterprise and public sector organizations across Europe. As a Service Desk Specialist, you will provide front-line technical assistance, delivering personalized support to end-users and business partners by resolving their IT-related challenges. Key Responsibilities: Provide B2B technical support via phone, email, tickets Accurately record and track incidents using a ticket management system. Escalate unresolved matters to the appropriate technical teams. Strive to ensure a high level of customer satisfaction with every interaction. What’s in It for You? Flexible remote work policy: 80% remote, with just four days per month required on-site. Permanent, full-time contract (39 hours per week). Rotational shifts between 7:00 and 19:00, Monday to Friday. Start date: July 1st. Annual meal voucher allowance after probation period (€1,100). Comprehensive health insurance after six months of employment. Perks platform: discounts on fitness centers, dining, car services, and more. Growth opportunities, including leadership and career development programs. Complimentary online language courses (German, French, Spanish, English). Fully compensated initial training period. Your Profile: Proficient in Portuguese, French (C1 certificated minimum) and English (full professional proficiency) Eager to learn more about information technology. Possess a proactive attitude and a passion for problem-solving. Strong analytical and logical thinking skills. Excellent communication abilities with a focus on customer satisfaction. Enjoy collaborating within a team setting. Dependable and punctual, with respect for shift schedules.

Ready to take your tech skills to new heights? Join our Lisbon-based Technical Support team and help users troubleshoot and optimize their drone experience. If you're into cutting-edge gadgets, problem-solving, and want to grow in a future-focused industry, this is your runway. Your responsibilities and impact working in Technical Support will be: Responding to inbound customer requests and documenting relevant case information. Assisting users with pre-sales, general inquiries, and technical support issues through phone, email, and social media channels. Adapting the brand's voice and tone for interactions across private (phone, email, chat) and public (social media, forums, e-commerce reviews) channels. Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner If you're interested in gaining expertise in the field of technical support and achieving your career goals, this is the opportunity for you. The company recruits based on soft skills, providing comprehensive training in all aspects of the job. Regardless of your profile and experience, you'll have the chance to make a difference. Skills, qualifications and interests you need to succeed in this role: A native-level proficiency in German and a minimum B2 level of English A strong technical understanding or interest in the technical field Excellent listening skills and proficient communication abilities A drive for excellence and professionalism Strong teamwork skills and dedication to collaborative success Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to X for an international career and life experience - A valid Portuguese work permit (required). What’s in it for you? Type of contract: Unfixed term contract, 30 days probation period Working hours: full time (40h/week) Monday- Friday 9:00-18:00  Salary conditions: 1,450 € gross/month + 100€/month retention bonus + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month Health insurance provided from the beginning Paid professional training Employee discounts Fun and engaging company-wide initiatives Excellent work culture For international candidates: Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket) Up to 400 € for accommodation/ months for 4 months Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. What should you expect from living in Lisbon? A colorful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities!

Are you a social media enthusiast with a sharp eye for detail and a strong sense of responsibility? Are you intrigued by how digital platforms maintain safe and respectful communities across the globe? If you're ready to make an impact behind the scenes while living in vibrant Lisbon, keep reading! Your responsibilities and impact as a Content Moderator will be: As part of a global team supporting a major international platform (client name confidential), your tasks will include: Monitoring and moderating user-generated content (text, image, video, audio) to ensure compliance with platform policies Validating and filtering sensitive content related to topics such as pornography, nudity, violence, drugs, bullying, or graphic content Investigating reports and escalating issues with precision, sensitivity, and speed Making decisions with a strong sense of ethics, neutrality, and quality Helping ensure a safe digital environment for users worldwide Skills, qualifications, and interests you need to succeed in this role: EU citizenship or valid Portuguese residency/work permit is mandatory Native level of French and at least a B2 level of English Previous experience in content moderation is a plus, but not mandatory Strong resilience and emotional stability to handle sensitive content regularly Excellent logical reasoning, attention to detail, and stress management Comfortable working with confidential and sensitive information Curious, open-minded, and ready to work in an international setting What’s in it for you? Type of contract: 6-month renewable contract Working hours: Monday to Friday – between 07:00 and 22:00, rotating shifts Weekends off – enjoy your Saturdays and Sundays Relocation package for international candidates: -With company accommodation (shared apartment, all bills included): €1,040 gross/month -Without accommodation: €1,240 gross/month Flight ticket reimbursement after 6 months Airport pick-up and administrative support upon arrival Annual flight home (within the EU) Free activities and extras: language lessons, sports classes, cooking workshops, and team events Real opportunities for growth in a globally recognized environment If you’re ready to bring your critical thinking and digital awareness to a role that matters, all while enjoying life in sunny Lisbon, this could be your next big adventure!

Join Our Innovative Tech Team as a Delivery Support Customer Service Specialist! As a Delivery Support Customer Service Specialist, you will play a key role in ensuring smooth delivery operations and offering outstanding support to our users. If you thrive in a collaborative setting and have a knack for problem-solving, we’d love to hear from you! Your responsibilities and impact as a Support Specialist will be: assistance to customers throughout their online order journey. first point of contact for issues related to deliveries, returns, payments, and more, ensuring a smooth and secure customer experience. Supporting customers with inquiries related to online orders, including delivery tracking, shipping investigations, returns, payment transactions, and refunds Handling sensitive information in compliance with PCI and GDPR regulations Communicating via inbound/outbound calls and emails Liaising with carriers/couriers, financial institutions, and internal teams Identifying and analyzing complex problems, escalating when necessary with guidance from the Knowledge Base Collaborating with a supportive, multilingual team to deliver top-quality service Skills, qualifications, and interests you need to succeed in this role: Native-level German and at least B2 English Experience in customer support, logistics, or e-commerce is a plus Excellent communication and interpersonal skills High level of attention to detail and responsibility when handling sensitive data Problem-solving mindset and ability to stay calm under pressure Comfortable working remotely and independently, with strong time management skills You have a Portuguese residence permit or EU citizenship What’s in it for you? Contract type: One-year fixed-term contract, renewable annually Work schedule: Fully remote from Lisbon – rotational shifts between 7:00 and 00:00, Monday to Sunday Salary conditions: With free accommodation (shared flat, all bills included): 1050€ gross/month Without accommodation: 1370€ gross/month For international applicants: Reimbursement of your initial flight to Portugal Airport pick-up upon arrival Annual return flight to your home country (within the EU) Support with all essential paperwork (NIF, bank account, social security) Access to free Portuguese lessons, cooking classes, sports activities, and company-organized social events Your Future Company: Based in the heart of Lisbon (though you'll work from home), your new employer is a globally recognized leader in customer service and tech support. With a diverse and inclusive team from over 80 countries, they invest in your professional growth, language development, and overall well-being. Join a company where your contribution truly makes an impact!

Are you passionate about beauty and social media? Engage with a vibrant online community, manage conversations, and shape brand interactions. Use your customer service skills to foster online engagement and ensure an outstanding customer experience. Enjoy a dynamic work environment, career growth opportunities, and exciting benefits in sunny Porto, Portugal. Ready to make an impact? Apply now! Your responsibilities and impact as a Community Specialist will be: Act as a brand ambassador and engage in social media conversations Respond to consumer comments and direct messages on social media platforms Foster and moderate social media communities in line with brand tone and values Escalate comments and messages when necessary  Maintain brand reputation and ensure consistent tone of voice across all platforms Conduct social listening to identify trends, risks, and viral topics Report on conversations and contribute insights through analytics tools  Skills, qualifications and interests you need to succeed in this role: Customer Service experience (call center, support role, helpdesk, etc.) Strong empathy and customer satisfaction focus native German & B2 English  Good IT skills and ability to handle multiple digital tools efficiently Team player with a solution-oriented mindset Willingness to work in rotating shifts What’s in it for you? €3,000 Signing Bonus Full-time contract (40h/week) on rotating shifts between 08:00–20:00, Monday–Sunday Relocation support for international candidates, including: Reimbursement of initial flight (after 3 months) Airport pick-up and administrative support (bank account, NIF, etc.) Accommodation assistance: With shared housing (bills included): €810–€1,100 gross/month Without accommodation: €1,130–€1,500 gross/month Paid training period (approx. 3 weeks) 22 vacation days per year (after 6 months of contract) Holiday and Christmas bonuses, plus meal allowance Health insurance from day one of your contract Free Portuguese lessons, cooking classes, sport activities & social events Real career growth in a global, multicultural company Your future company: Based in Porto, Portugal, this leading multinational is recognized for excellence in customer experience and sales support. You’ll join a diverse, inclusive team with colleagues from over 80 nationalities and enjoy strong onboarding, career development, and social integration support. What to expect from living in Porto: Welcoming community of locals and international residents Coastal living with warm climate, beaches, and scenic views Affordable lifestyle with rich culture and delicious cuisine Famous for its historic charm and, of course, Port wine

Kick-start your career in the heart of Lisbon with a customer service role that’s all about connecting people! You'll help users with membership questions on one of the world’s top social media platforms! Your responsibilities as Customer Support will be: Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by: Answering incoming customer queries promptly Identifying issues and providing effective solutions to ensure customer satisfaction Recording customer data accurately in the CRM system Providing ad-hoc support as required Being a team player and collaborating for the success of the team and project Skills, qualifications and interests you need to succeed in this role: In-depth understanding of the value and impact of a superior customer experience Enthusiasm about Social Media (depending on the project) Previous experience in Customer support (not a must) Excellent listening skills and proficient communication abilities A drive for excellence and professionalism Strong teamwork skills and dedication to collaborative success Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Lisbon for an international career and life experience A valid Portuguese work permit (required). What’s in it for you? Pleasant and inspiring working atmosphere Working hours: rotative shift system: Mon-Sun between 7AM and 11PM Permanent contract with 6 months of probation Opportunity to be part of a rapidly expanding global organization with irreproachable reputation Professional development and clear career path Training & development opportunities Competitive salary & relocation allowance and assistance* Free fruit, coffee, tea, and water and a lot more          *Only applies to candidates relocating from outside of Portugal Your Future Company: Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.  Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow

Are you a fluent French speaker looking for an exciting Customer Service opportunity in Lisbon? Are you already based in Lisbon or willing to relocate to this beautiful city? We are always on the lookout for motivated talent and are committed to helping you find the best fit for your profile. This is a collective application, and roles are available across various projects, including: Customer Support: Helping customers with queries, resolving issues, and delivering exceptional service. Content Moderation: Reviewing and moderating user-generated content on social media or digital platforms to ensure compliance with policies. Who should apply? You don’t see a specific role that matches your interests but would like to be considered for upcoming opportunities. You’re not actively job hunting but want to stay in the loop for future roles. What’s in it for you? Signing bonus: 1500€ Loyalty bonus: 1000€ after 6 months Competitive salary: With accommodation (shared flat, bills included): 1040€ gross/month. Without accommodation: 1298€ gross/month. Relocation support: Initial flight reimbursement and airport pick-up. Assistance with paperwork and settling in. Additional perks: Free Portuguese lessons, cooking classes, sports activities, and events. Private health insurance after 6 months. Career advancement opportunities. Why Lisbon? Lisbon offers a vibrant lifestyle with stunning scenery, rich culture, and warm weather. Combine that with the opportunity to work with a top-tier team, and you have the perfect setting for both career and personal growth.

Join an exciting, fast-paced team as a Customer Service agent for the French Market, where you’ll represent a global leader in coffee and ensure customers enjoy an exceptional journey from start to finish. Your Role: Managing inbound and outbound communications via phone, email, and chat to assist customers with their inquiries and needs. Providing solutions through First Contact Resolution to minimize escalations or follow-ups. Representing the brand with enthusiasm and in-depth knowledge of its products and services. What You Need:  Language skills: Native-level French and a minimum B2 level in English. Strong interpersonal and communication skills with the ability to adapt to diverse customer needs. Previous experience in customer service, sales, or a similar role (preferred but not required). A proactive, detail-oriented mindset with a focus on delivering customer satisfaction. What's In It for You?  Signing bonus: 1500 euros Loyalty bonus: 1000 euros after 6 months Competitive salary: With accommodation (shared flat, bills included): €1040 gross/month. Without accommodation: €1240 gross/month. Relocation support: Initial flight reimbursement and airport pick-up. Assistance with paperwork and settling in. Additional perks:Free Portuguese lessons, cooking classes, sports activities, and events. Private health insurance after 6 months. Career advancement opportunities.

Are you passionate about healthcare and eager to make a real difference in people's lives? Do you want to support individuals living with diabetes by guiding them through innovative medical solutions? This opportunity lets you combine your language skills with a meaningful cause while enjoying life in sunny Lisbon. Your responsibilities and impact as a Customer Advisor: You will be the go-to support for users of the OmniPod, a cutting-edge insulin management system. Your daily tasks will include: Responding to inbound customer inquiries with care and clarity Managing product orders and coordinating shipments Providing product guidance and encouraging usage compliance Troubleshooting and resolving issues efficiently and empathetically Creating a positive and reassuring experience for all customers Skills, qualifications and interests you need to succeed: Native-level or fluent in French, with a solid level of English Strong interest in healthcare or medical technology Energetic, empathetic and solution-oriented Team-oriented and eager to work in a multicultural environment Excellent communication and active listening skills What’s in it for you? €1,500 signing bonus €1,500 loyalty bonus after 6 months Flight expenses reimbursed with your first salary Long-term renewable fixed-term contract Full-time position (40 hours/week) on a 24/7 rotating shift schedule Monthly salary options: With accommodation (shared apartment, bills included): €1,040 gross Without accommodation: €1,240 gross Relocation package for international candidates: Airport pickup and full relocation support Help with administrative setup (bank account, paperwork, etc.) Annual return flight to your home country (within the EU) Access to free Portuguese language classes, cooking courses, sport activities and more Real career growth opportunities within an international service center During the 4-week training period, compensation is set at 50% of your hourly wage (with lower tax deductions). Is this project not the best fit for you ? Feel free to check our other opportunities in Customer Service in Lisbon. Still, send me your CV to be considered for other projects or future opportunities.

Start Date: 26.05.2025 Are you detail-oriented, analytical, and passionate about ensuring excellent customer experiences? Join our international team in Lisbon as a Quality Analyst and play a vital role in delivering outstanding service for one of our prestigious global clients. Your Responsibilities As a Dutch-speaking Quality Analyst, your main goal will be to monitor and improve the quality of customer interactions. You'll use your keen eye for detail and analytical mindset to evaluate service performance and help drive continuous improvement. Including: Reviewing and analyzing customer service calls daily. Using data insights to evaluate call audits. Attending meetings with team supervisors to discuss audit outcomes. Identifying and reporting issues with call scripts and procedures. Supporting clients in monitoring specific programs. Sharing performance feedback and updates with supervisors. Planning and managing monthly call monitoring schedules. Contributing to monthly quality reports and summaries. Providing feedback to training teams to improve new agent onboarding. Participating in calibration sessions to ensure scoring consistency. What you need for the job Native-level Dutch and advanced English (B2-C1 level). At least 12 months of experience as a Quality Analyst. Strong analytical and problem-solving skills. Excellent attention to detail and the ability to assess conversations effectively. Background in customer service or quality assurance is a plus. Willingness to relocate to Lisbon for an international career adventure. A valid work permit for Portugal (mandatory). What’s in it for you? Contract: 12-month contract with the possibility of extension (includes a 30-day trial period). Salary: €1,200 gross/month, paid 14 times per year. Bonus: Performance-based bonus and signing bonus every 3 months. Meals: Meal allowance provided through vouchers. Relocation Support: Assistance for international candidates moving to Lisbon. Why Move to Lisbon? A lively and culturally rich European capital. Affordable living with a warm, sunny climate year-round. Beautiful beaches, historic neighborhoods, and a laid-back lifestyle. A welcoming, diverse international community. Experience the world-famous Portuguese cuisine and café culture. About the Company Join a global leader in the BPO industry with over 170,000 employees worldwide. We support 750+ of the world’s top brands with innovative solutions and customer experience strategies. Be part of a dynamic and collaborative environment where your insights matter and your growth is supported.