Customer Service

Join an in-house premium concierge operation in Lisbon and support high-profile clients with exceptional lifestyle and travel services. As a German-speaking VIP Concierge, you will act as a trusted point of contact for an international clientele, delivering personalized solutions and managing exclusive requests with care and precision. This role is suited to professionals who value service excellence and thrive in a demanding, client-focused environment. Your responsibilities will include: Handling inbound VIP client requests via phone, email, and chat in both German and English Organizing tailor-made travel arrangements and exclusive reservations Advising clients on luxury restaurants, events, shopping, and cultural experiences Managing urgent or complex cases while maintaining discretion and efficiency Providing a consistently high standard of personalized service from initial request to resolution What you bring to the role: Native-level German and a minimum B2 level of English  Experience in customer service, hospitality, travel, or luxury service environments Excellent communication skills and a proactive, solution-driven approach Comfort working with international, high-expectation clientele Strong organizational skills, adaptability, and attention to detail What’s in it for you? Permanent contract with a 3-month probation period 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday Gross salary of 21.500€, paid over 14 months Attractive performance bonus paid quarterly Hybrid work model after 3 months  Meal voucher card  30€ monthly transport allowance Full health insurance coverage including dental and optical coverage after 6 months Office located in central Lisbon, Avenida da Liberdade

Develop your career in premium customer service by joining a high-end concierge team in Lisbon. We are looking for an Italian-speaking Concierge with French or Spanish to provide tailored lifestyle services and travel assistance to VIP clients. If you are service-oriented, organised, and passionate about delivering exceptional experiences, this opportunity is ideal for you. About the Role As an Italian-speaking Concierge, you will support clients with personalised lifestyle and travel solutions. You will work across multiple channels and ensure every interaction reflects a high-quality and reliable standard. Responsibilities Manage client requests in Italian via phone, email, WhatsApp, and other communication tools Organise travel bookings, restaurant reservations, event access, and personalised lifestyle recommendations Provide expert guidance on leisure activities, cultural events, dining options, and travel planning Handle complex or urgent situations with efficiency and discretion Use internal ticketing systems to organise, prioritise, and follow up on requests Deliver a premium and customer-focused service experience Your Profile Native-level Italian speaker Strong command of French or Spanish Good level of English for internal communication Background in customer service, hospitality, tourism, luxury services, or concierge support Excellent written and verbal communication skills High attention to detail and strong organisational abilities Ability to manage multi-step requests reliably Proactive, solution-oriented, and comfortable in a dynamic environment What the Company Offers Permanent contract with a 3-month probation period 40-hour workweek, Monday to Saturday, rotating shifts between 7:00 AM and 8:00 PM Annual gross salary of 20,000€, paid over 14 months Quarterly performance bonus up to 698€ Hybrid work model after 3 months with two remote days per week Additional remote week at Christmas and one during summer Meal voucher card worth 8€ per working day 30€ monthly transport allowance Full health insurance including dental and optical coverage after 6 months High-quality equipment including laptop, screens, and headset Office located in central Lisbon, Avenida da Liberdade Access to Accor Group benefits through the Heartist Program Why Apply This position is ideal for candidates who want to work in premium customer care, enjoy creating personalised solutions, and are motivated by delivering exceptional service to international clients.

Join a global leader in premium concierge and loyalty services, supporting exclusive cardholders with high-touch, personalised assistance. As a German-speaking Concierge Team Lead, you’ll guide a newly built team delivering exceptional lifestyle, travel, and event support through phone, email, and messaging channels. This role is ideal for someone who thrives in a refined service environment, enjoys problem-solving, and can coach others to deliver a consistently outstanding client experience. Start date: Early January 2026. Your Responsibilities Lead, coach, and develop a team of German-speaking Concierge Advisors. Monitor performance, service quality, and customer satisfaction across all channels. Support complex or escalated client requests, ensuring a proactive and solution-driven approach. Coordinate daily operations, including workload distribution and adherence to service standards. Foster a culture of reliability, discretion, and high-end customer care. Ensure accurate handling of requests within the ticketing system. Collaborate with management to refine processes and maintain excellence in a newly established team. Your Profile Native-level German, with excellent written and spoken communication. French is a plus. Previous experience in team leadership or senior advisor roles, ideally in luxury service, hospitality, travel, concierge, or customer care. Strong organisational skills and the ability to manage complex requests. Empathy, adaptability, and a genuine passion for service. Comfortable working in a dynamic environment and guiding a team through ramp-up phases. Based in Lisbon or willing to relocate (no relocation offered) Work Conditions Permanent contract (CDI) with a 3-month probation period. 40h/week, Monday to Saturday, between 7:00–21:00 (rotating shifts). Modern office with a growing team of around 90 colleagues. Hybrid work after 3 months. Competative salary + bonus + mealcard and transportation allowance. Full private health insurance after 6 months, including dental and optical options.

Step into the heart of Lisbon’s tech scene and support one of the world’s leading short-form video platforms. In this on-site role, you’ll help business advertisers use the platform’s products effectively, solve technical issues, and contribute to a high-quality service operation trusted by global brands. If you enjoy digital marketing, structured workflows, and problem-solving, this is a strong match for you.  Your Responsibilities  As part of a dedicated support hub for advertisers, you will handle a blend of customer service and product-focused troubleshooting. Your role will include:  Supporting B2B advertisers via email and chat, helping them gain the most value from the platform’s advertising tools Managing end-to-end case handling, from initial investigation to final resolution Troubleshooting technical, product, and operational issues with accuracy and ownership Collaborating with internal Product, Engineering, and Operations teams to push cases forward when additional expertise is needed Identifying recurring issues, gaps, or improvement opportunities that enhance the advertiser experience Upholding high service quality by keeping users informed and driving satisfaction at each touch point Educating advertisers on product features, best practices, and common issue types This is a role where precision, curiosity, and empathy come together — ideal for someone who enjoys both tech and customer interaction Skills, Experience & Mindset  You’ll thrive here if you:  Have proven experience in paid campaign management (mandatory) Hold a degree in Marketing or a related field Bring hands-on experience in Digital Marketing Have previous exposure to a contact centre environment or an advertising tech support program Understand the basics of digital advertising and feel confident navigating social media products Show strong customer service skills and a proactive, solution-oriented attitude Feel comfortable working independently and collaboratively Speak German at native level (C2) and English at B2+ What’s in It for You  Beyond joining an international digital operations hub, you’ll benefit from a stable package and a structured environment designed to support your relocation, onboarding, and development:  1100 EUR base salary, paid over 14 months  200 EUR complexity bonus, paid over 11 months  Meal vouchers at 7.63 EUR per working day  A solid relocation package including accommodation and assistance with essential admin (NIF, SSN)  A supportive team atmosphere with clear processes, quality standards, and opportunities to grow your expertise  Training on tools, product features, and advertising workflows to help you succeed in the project  The experience of working with one of the most influential global digital platforms, in a role that balances technical depth and client interaction  This is a good opportunity if you like structure, hands-on learning, and a multicultural work environment.  Working Schedule  To keep things transparent and manageable from the start, the operation follows a clear schedule:  Initial operational window: Monday to Sunday, 07:00–19:00  Two main shifts: 07:00–16:00 or 10:00–19:00  Over time, the team may shift into a 24/7 rotational model, with two rotating days off. Anything related to scheduling changes will be communicated well in advance, so you always know what to expect. 

Imagine starting a new chapter in Greece, joining a community of international talents who all share the same ambition: to learn, grow and build an exciting career abroad. This is your chance to work for a global leader in customer experience, partnering with some of the world’s most influential brands. As an International Customer Support Specialist, you will: Deliver high-quality support to customers of well-known global brands Handle inquiries through various communication channels Ensure a smooth, positive and solution-oriented service experience Act as an ambassador for the brand you represent and maintain strong customer satisfaction Adapt to different processes depending on the project (customer service or technical support) What You Bring Native-level Italian and a B2 level command of English Motivation to work abroad and grow within an international environment Customer-centric mindset, strong communication skills and reliability Flexibility, adaptability and eagerness to learn Technical competency  What’s in It for You Full-time employment (40 hours per week) Stable schedule with shifts from Monday to Friday Work in a multicultural hub of 8,000+ people from more than 90 nationalities Certified quality training delivered by top global brands A company that offers not just a job but a complete international experience Relocation package including: Flight to Athens Hotel accommodation for the first 2 weeks with breakfast Assistance in securing long-term housing and real estate agency fees covered Additional benefits such as private health insurance, free Greek classes, team events and social activities

Join a global technology company known for delivering innovative, high-quality consumer electronics with a strong focus on user experience. You’ll be part of an international support team helping customers make the most of their smart devices. The Role As a Technical Support & Customer Advisor, you will support users via phone, chat, and email. Your mission is to provide accurate information, guide customers through troubleshooting steps, and ensure a smooth, professional support experience from start to finish. Your Responsibilities Manage incoming calls, chats and emails Identify customer needs and provide tailored solutions Deliver precise and complete information using the proper tools and methods Carry out guided troubleshooting steps based on technical support standards Maintain accurate customer records and process account-related updates Follow internal procedures, communication guidelines and policies Your Profile Native or near native Dutch Good command of English (B2) Strong communication and active listening skills Customer-oriented with the ability to adapt to different personalities Confident PC user, able to multitask and manage time effectively Empathetic communicator with basic technical understanding Working Conditions and Benefits Model: On-site Schedule: Monday–Friday, 9:00 -18:30 Training: 2 weeks (1 week theory + 1 week hands-on) Salary: Competitive salary x 14 + montly performance bonus + 100 euro per month welcome bonus for the first year Benefits: Private life and health insurance with dental and optical care + free use of company gym Your Future Company: 2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Greek hub.

Are you passionate about putting customers first and delivering exceptional service? Do you feel at ease in the digital world and want to grow your expertise in a dynamic industry? If so, we have an exciting opportunity for you to take your skills to the next level! Your responsibilities and impact as Customer Service Agent will be: Provide support and guidance to customers through various channels, including phone, chat, and email. Respond to inquiries regarding products, services, and general account information. Ensure a positive customer experience by actively listening and understanding customer needs. Resolve issues efficiently and effectively, maintaining professionalism at all times. Handle complaints and concerns with care, aiming for satisfactory outcomes and customer satisfaction. Skills, qualifications and interests you need to succeed in this role: Native fluency in Portuguese.  Business-level proficiency in English. A desire for an overseas job opportunity. Motivation and dedication to your role. Exceptional communication and listening skills. A collaborative spirit to work alongside diverse nationalities. What benefits are in it for you? Competitive salary + a performance-related bonus A Quality Certified Management Company A Multicultural environment: 8,000+ passionate people from 76 countries working together A Company offering you not only a job, but a full experience abroad! A recognized training delivered by the biggest brands A complete relocation package for non-local applicants including: Flight ticket to Athens Hotel accommodation for 2 weeks with breakfast Assistance in finding a flat, with the real estate agency fee paid by the Company Other benefits: health insurance, vouchers, discounts, free Greek classes, events, outings and parties all year round Living in Greece: Birthplace of Western civilization, rich in history, philosophy, and arts Aegean weather providing year-round Vitamin D Hospitality, warm greetings, and friendliness Stunning nature with vibrant shades of greens and blues Delicious Greek cuisine, lively tavern nights, and joyful Zorba dance! Your Future Workplace: Located in Greece, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Are you ready to join one of the most dynamic tech environments in Europe? Do you enjoy supporting businesses in their daily operations and helping them succeed? Are you passionate about technology, digital payments, and customer experience? Then this opportunity is for you. You will be part of an international team supporting one of the world’s leading payment solutions providers, whose technology helps businesses sell anywhere, manage operations seamlessly, and connect with their customers in smarter ways. Your responsibilities and impact as a Payment Solutions Account Specialist will be Deliver exceptional B2B customer support by assisting business clients with inquiries, troubleshooting, and tailored service solutions Ensure smooth payment operations by identifying account holders, verifying account information, and following internal procedures Maintain the highest standards of professionalism and compliance with company and regulatory guidelines Manage client requests via phone, email, and chat, ensuring timely and effective resolution Contribute to an excellent customer experience through empathy, efficiency, and proactive problem-solving Collaborate with international colleagues to drive customer satisfaction and continuous improvement Skills, qualifications, and interests you need to succeed in this role Native-level French and good English communication skills High school diploma (mandatory) At least 6 months of experience in a contact centre with strong customer orientation (mandatory) Tech-savvy with a strong interest in digital platforms and payment technologies Experience working in a fast-paced environment with strong multitasking abilities High attention to detail and problem-solving mindset Excellent teamwork and interpersonal skills Experience with automated customer service platforms is a plus Background in customer support across industries such as retail, banking, or e-commerce Professional, helpful, and friendly attitude with strong listening and communication skills Strong writing, email, phone, and organizational abilities Ability to work independently and efficiently Flexibility to adapt well to change and work various shifts Availability to work on rotational shifts at the office (100%) What’s in it for you Type of contract: 6-month contract with possibility of renewal Working hours: Monday to Sunday, 24/7 (rotative shifts including night shifts) Days off: 2 rotating days per week Compensation package: Competitive monthly base salary aligned with the local market Performance bonuses and language allowance Meal vouchers and transportation reimbursement Private health and dental insurance (after six months) Relocation package for candidates outside Portugal: Flight reimbursement (up to €400) after four months Four months of company-provided accommodation in a shared flat (with rental contribution) Career development: Paid training, ongoing learning opportunities, and a clear path for progression International work environment: Join a multicultural team representing more than 80 nationalities Your future company Founded by two French entrepreneurs in 2000, this company has grown into a global leader in customer experience management, now employing over 50,000 professionals worldwide. From their international hub in Lisbon, they provide exceptional service for some of the world’s most innovative and renowned brands. Join a team where your talent, curiosity, and drive truly make an impact.

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where your problem-solving skills can shine? We are excited to offer an opportunity to join the direct customer service team in the beautiful town of Sant Cugat, Spain. You will be the first point of contact for customers, providing support and solutions to ensure their satisfaction and loyalty. If you are a proactive, empathetic, and communicative individual with a commitment to excellence, we would love to hear from you. Your responsibilities and impact working as a Customer Service Expert will be: Support of new/existing customers Close cooperation with the sales, application engineers as well as the engineering department Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders Complaint management CRM Support of sales promotion activities (promotion, campaign, end of quarter) Digital document management and filing according to standardized, predefined criteria Responsibility for customer satisfaction in general (SLI) Skills, qualifications and interests you need to succeed in this role: Very good ability to express yourself in Hungarian on a native level and German B2 At least 3 years of professional experience in customer service Completed commercial or technical education Enjoy dealing with people and have a feeling for their needs Structured work style as well as ambition and optimism Strong cooperation and communication skills, negotiation skills High degree of resilience and sense of responsibility Enjoy continuous training (SAP, IT, product knowledge) Good MS Office skills and ideally experience with CRM systems Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage What’s in it for you? 30K - 31K yearly gross base salary  Lunch Ticket COBEE ADESLAS – Additional health insurance Office located in Sant Cugat del Vallès (25 Minutes by train from Plaza Catalunya) Hybrid work model Apply now! 

A leading global provider of customer experience management and contact centre services is looking for a Customer Service Advisor to join the Belgian market team. The company operates in more than 100 countries, supports clients across all business sectors, and has been recognized as both a Great Place to Work and a Top Employer. Responsibilities Handle incoming calls and provide excellent customer service Assist customers with inquiries, issues, and complaints Provide accurate and timely information Follow company guidelines and procedures Work effectively as part of a team Requirements C2 level of Dutch/Flemish and French B2 level or above of English Previous customer service experience preferred Excellent communication skills Strong problem-solving skills Ability to work effectively in a team environment Desirable Skills Process Excellence: systematically improving processes to enhance efficiency, effectiveness, and quality Collaboration: working effectively with others and sharing resources to achieve goals Communication: exchanging information and ideas clearly and effectively Emotional Intelligence: understanding and managing emotions to foster positive relationships Open-mindedness: appreciating diverse perspectives and ideas Critical Thinking: evaluating information to make effective, data-driven decisions Solution Orientation: focusing on finding practical and effective solutions Entrepreneurship: applying innovation, creativity, and proactivity to problem-solving What’s on Offer Full-time contract: 38.5 hours/week (day schedules between 10:00 – 18:00, Monday to Sunday) Starting salary: €22,660 gross/year Hybrid working model, with offices in Madrid and Barcelona Career growth: clear individual paths to grow within the project Team culture: excellent work environment with team-building activities International environment: dynamic, multicultural workplace with opportunities to work across global markets Ready to Apply?

A booming social media network hugely relies on responsible and keen content moderators to secure the optimal user experience and safety, and this is where you come in! We are looking for motivated, reliable, and communicative candidates to participate in moderating content for a social media platform in a fast-paced and dynamic environment. Your responsibilities and impact as Content Moderator will be: Reviewing and scanning video content on the platform Checking if it is appropriate and coincides with the platform’s community guidelines Evaluating reported content Safeguarding the user experience by ensuring compliance with standards Skills, qualifications and interests you need to succeed in this role: C2/native level in Italian  Advanced level of English (B2/C1) for reporting and internal communication Strong attention to detail and accuracy in execution Well-developed critical thinking and decision-making skills Patience and focus to perform repetitive tasks with consistency Emotional resilience and balance when exposed to sensitive or disturbing content Confident and independent approach to responsibilities Availability to work in a rotating schedule, including weekends What’s in it for you? A full-time contract for 6 months (40hrs/week) 24/7 Monday to Sunday rotative shifts: 07:00 – 16:00 14:00 – 23:00 22:30 – 07:30 Fully paid training, professional development, and career growth opportunities Private Health Insurance Relocation support for candidates moving from outside of Porto/Portugal Work in a modern hub with an international team and dynamic atmosphere Important Note This role involves reviewing sensitive and potentially disturbing content. Applicants should be aware of the nature of the job and confident in their ability to manage such exposure with resilience and balance. Your Future Company Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and more than 50,000 employees. In their international hub in Porto, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

Are you extremely attentive to details, a good observer and is social media more than only your passion? Do you want to make a unique and open-minded experience in Porto? Then this might be the job for you! A booming social media network hugely relies on responsible and keen content moderators to secure the optimal user experience and safety, and this is where you come in! We are looking for motivated, reliable, and communicative candidates to participate in moderating content for a social media platform in a fast-paced and dynamic environment. Your responsibilities and impact as Content Moderator will be: Reviewing and scanning video content on the platform Checking if it is appropriate and coincides with the platform’s community guidelines Evaluating reported content Safeguarding the user experience by ensuring compliance with standards Skills, qualifications, and interests you need to succeed in this role: C2/native level in Romanian Advanced level of English (B2/C1) for reporting and internal communication Strong attention to detail and accuracy in execution Well-developed critical thinking and decision-making skills Patience and focus to perform repetitive tasks with consistency Emotional resilience and balance when exposed to sensitive or disturbing content Confident and independent approach to responsibilities Availability to work in a rotating schedule, including weekends Located in Porto already What’s in it for you? A full-time contract for 6 months (40hrs/week) 24/7 Monday to Sunday rotative shifts: 07:00 – 16:00 14:00 – 23:00 22:30 – 07:30 Fully paid training, professional development, and career growth opportunities Private Health Insurance Work in a modern hub with an international team and dynamic atmosphere Important Note This role involves reviewing sensitive and potentially disturbing content. Applicants should be aware of the nature of the job and confident in their ability to manage such exposure with resilience and balance. Your Future Company Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and more than 50,000 employees. In their international hub in Porto, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a Dutch-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services, travel arrangements, and unique experiences to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier assistance, we’d love to hear from you. Your responsibilities and impact as a VIP Concierge will include: Managing requests from premium clients via phone, email, and WhatsApp in Dutch/Flemish and English. Coordinating exclusive reservations, event tickets, and travel bookings tailored to client preferences. Providing expert advice on luxury dining, cultural events, and bespoke activities. Handling urgent and complex requests with efficiency, creativity, and discretion. Ensuring an exceptional, personalized experience from first contact to final delivery. Skills, qualifications, and interests needed to succeed in this role: Native-level Dutch/Flemish speaker with strong English skills (B2 or above). Experience in customer service, hospitality, travel, or luxury services is a plus. Strong communicator with a proactive, solution-oriented mindset. Adaptable, detail-oriented, and confident in meeting high expectations. Comfortable using ticketing systems (Salesforce experience is an advantage). What’s in it for you? Permanent contract with a 3-month probation period. 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday. Gross annual salary: €21,500 paid over 14 months (€1,535.71/month). Attractive quarterly performance bonus (up to €2,792/year). Hybrid work model after 3 months. Meal voucher card (€8/day net). €30 monthly transport allowance. Full health insurance coverage (including dental and optical) after 6 months. Office located in central Lisbon. Access to exclusive travel and hospitality perks. About the Company You’ll be joining a global leader in premium concierge and lifestyle management services, trusted by luxury brands, financial institutions, and exclusive membership programs worldwide. The company specializes in providing exceptional, personalized support to high-value clients, from securing last-minute event tickets to arranging once-in-a-lifetime travel experiences, all delivered with discretion, creativity, and the highest level of service.

Are you passionate about helping others while navigating the latest tech tools? Are you fluent in Italian and comfortable communicating in English? Join one of Europe’s most exciting fintech companies and support small businesses in thriving with smarter payment systems. Your responsibilities and impact as an Italian-speaking Customer Support Agent will be: Assisting Italian-speaking customers via phone, email, chat, and social media channels Answering questions and resolving issues related to payment products and services Collaborating with teams across Sales, Marketing, and Product to improve customer experiences Actively identifying and suggesting improvements in processes to increase user satisfaction Managing each case with empathy and attention to detail, always prioritizing a positive user experience Skills, qualifications and interests you need to succeed in this role: Native-level Italian speaker with at least a B2 level of English Previous experience in customer service or contact centers is a plus Confident using smartphones, tablets, or computers – you're comfortable with technology Clear communicator with a friendly, problem-solving mindset Customer-centric approach: patient, empathetic, and solution-focused Curious and persistent in troubleshooting and solving problems Organized and resilient under pressure What’s in it for you? A 2000€ signing bonus to celebrate your new journey Work remotely from Porto, Portugal (you must already be based in Porto or willing to relocate) A 6-month renewable contract offering flexibility and stability Rotative schedule from Monday to Sunday between 08:00 and 19:00 Two rotating days off per week Join an innovative and fast-growing international fintech company  Be part of a mission-driven team that’s transforming access to modern payment solutions Looking for your next career move in a company where your voice matters and your work supports thousands of entrepreneurs? Apply now and be part of something that empowers small businesses across Europe and beyond! ​

Are you passionate about maintaining online safety and quality experiences for users? Do you bring sharp attention to detail, strong decision-making skills, and a native command of French? This is your opportunity to become part of an international team and make an impact in the dynamic world of e-commerce! Your responsibilities and impact as a Content Moderator will be: Reviewing user-generated content to ensure it aligns with internal policies, legal regulations, and quality standards Applying rational and market-specific decision-making to assess and escalate sensitive or non-compliant content Becoming an expert on the platform's products, services, and standards to ensure optimal moderation accuracy Working within agreed service levels and targets, ensuring quick turnaround without compromising quality Adapting to frequent policy updates and operational changes in a fast-paced environment Supporting the community by keeping the platform safe and compliant while delivering empathetic and clear communication Managing spikes in content volumes during peak times (e.g. promotional seasons) Skills, qualifications and interests you need to succeed in this role: Native level of French and a solid B2 level of English (minimum required for internal communication) Experience in content moderation, customer service, or a related field is a plus Strong understanding of the e-commerce environment and customer expectations Excellent written and verbal communication skills A high level of empathy, focus, and resilience when handling sensitive material Flexible with working hours: you are comfortable with a 24/7 rotating schedule, including weekends and 2 rotating days off per week Ability to work with shifting guidelines and processes in a dynamic team setting What’s in it for you? A 3000€ welcome bonus to celebrate your new start! Join a growing international company with a people-first culture Work in a multicultural and supportive team environment Stable position with long-term opportunities to grow Initial training to fully prepare you for the role Ready to protect and enhance the experience of millions of users in the digital marketplace? Apply today and bring your attention to detail to a role that makes a real difference! ​

Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a Dutch-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services and travel arrangements to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier experiences, we’d love to hear from you. Your responsibilities and impact as a VIP Concierge will include: Managing requests from VIP clients via phone, email, and chat in Dutch/Flemish and English Coordinating exclusive reservations and travel bookings tailored to client preferences Providing expert advice on luxury dining, events, shopping, and cultural activities Handling urgent and complex requests with efficiency and discretion Ensuring an exceptional, personalized experience from start to finish Skills, qualifications, and interests needed to succeed in this role: You are a native-level Dutch/Flemish speaker and have at least a B2 level of English. French is a plus. You have experience in customer service, hospitality, travel, or luxury services You are a strong communicator with a proactive and solution-oriented mindset You enjoy working with international clients and creating exceptional experiences You are adaptable, detail-oriented, and confident in handling high expectations What’s in it for you? Permanent contract with a 3-month probation period 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday Gross salary of 21.500€, paid over 14 months Attractive performance bonus paid quarterly Hybrid work model after 3 months  Meal voucher card  30€ monthly transport allowance Full health insurance coverage including dental and optical coverage after 6 months Office located in central Lisbon, Avenida da Liberdade

Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a German-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services and travel arrangements to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier experiences, we’d love to hear from you. Your responsibilities and impact as a VIP Concierge will include: Managing requests from VIP clients via phone, email, and chat in German and English Coordinating exclusive reservations and travel bookings tailored to client preferences Providing expert advice on luxury dining, events, shopping, and cultural activities Handling urgent and complex requests with efficiency and discretion Ensuring an exceptional, personalized experience from start to finish Skills, qualifications, and interests needed to succeed in this role: You are a native-level German speaker and have at least a B2 level of English You have experience in customer service, hospitality, travel, or luxury services You are a strong communicator with a proactive and solution-oriented mindset You enjoy working with international clients and creating exceptional experiences You are adaptable, detail-oriented, and confident in handling high expectations What’s in it for you? Permanent contract (CDI) with a 3-month probation period 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday Gross salary of 21.000€, paid over 14 months Attractive performance bonus paid quarterly Hybrid work model after 3 months  Meal voucher card  30€ monthly transport allowance Full health insurance coverage including dental and optical coverage after 6 months Office located in central Lisbon – Avenida da Liberdade

Kick-start your career in a brand-new project in the beautiful city of Gdańsk in Poland!  Key information: - The role: Digital Customer Service, fully on-site in Gdańsk - Must-have´s: German proficiency of min C1 + English level of B2/C1 Valid EU-passport or work permit - Main perks:  Relocation support Unfixed term contract Fully paid professional training  Private health insurance Your responsibilities and impact working as a Customer Service will be: Providing accurate and detailed information about the company's products, features, and specifications. Managing and responding to customer requests through phone and email. Assisting customers with product setup, troubleshooting, and usage guidance. Processing customer orders, returns, and exchanges. Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner. Skills, qualifications and interests you need to succeed in this role: language skills: min C1 in German and min B2 level of English A valid work permit (required) Living in or willing to relocate to Gdańsk for an international career and life experience Excitement about intercultural communication and embracing the expatriate lifestyle What’s in it for you? Type of contract: Unfixed term contract, 30 days probation period Working hours: 7:00 AM – 9:00 PM; Mon - Sun (2 weekends per month), part-time possible  Salary conditions: full time: approx. 1800 gross/month Health insurance after 6 months  Paid professional training Relocation help - for international candidates: Reimbursement of your initial flight expenses up to 200€ Up to 300€ for accommodation per month for 3 months  Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Is this project not the best fit for you? Feel free to check our other opportunities for German speakers, or send us your CV to be considered for other projects or future opportunities!

Kick-start your career in a brand-new project in the beautiful city of Gdańsk in Poland!  Key information: - The role: Digital Customer Service, fully on-site in Gdańsk - Must-have´s: German proficiency of min C1 + English level of B2/C1 Valid EU-passport or work permit - Main perks:  Relocation support Unfixed term contract Fully paid professional training  Private health insurance Your responsibilities and impact working as a Customer Service will be: Providing accurate and detailed information about the company's products, features, and specifications. Managing and responding to customer requests through phone and email. Assisting customers with product setup, troubleshooting, and usage guidance. Processing customer orders, returns, and exchanges. Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner. Skills, qualifications and interests you need to succeed in this role: language skills: min C1 in German and min B2 level of English A valid work permit (required) Living in or willing to relocate to Gdańsk for an international career and life experience Excitement about intercultural communication and embracing the expatriate lifestyle What’s in it for you? Type of contract: Unfixed term contract, 30 days probation period Working hours: 7:00 AM – 9:00 PM; Mon - Sun (2 weekends per month), part-time possible  Salary conditions: full time: approx. 1800 gross/month Health insurance after 6 months  Paid professional training Relocation help - for international candidates: Reimbursement of your initial flight expenses up to 200€ Up to 300€ for accommodation per month for 3 months  Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Is this project not the best fit for you? Feel free to check our other opportunities for German speakers, or send us your CV to be considered for other projects or future opportunities!

Ready to take the next step in your career? Join our client, a global CX leader, as a Trainer and empower others through impactful learning experiences! Location: Lisbon (On-site first 2 months, then hybrid) Schedule: Monday–Friday | 9:00–18:00 Language: Fluent German required Experience: 6+ months in training/teaching & call center preferred What you’ll do: Design and deliver engaging training sessions Create and adapt content from our Knowledge Base Support agent development through coaching and feedback Stay updated with the latest learning trends Evaluate and improve training outcomes What you bring: Passion for teaching and people development Native Level of German  6 months of experience  as a trainer - preferrable in Call Center Excellent communication & content design skills Strong organization and time management abilities Tech-savvy: MS Office, video conferencing tools A positive attitude and team spirit What's in it for you:  Base Salary: 1250€ gross/month + performance bonus + meal allowance International environment  Growth opportunities Being part of building a brand new team  Be part of a global community of 170,000+ people, driving exceptional customer experiences for world-class brands.  Apply now and help shape the future of customer experience, one training session at a time.