Customer Service

Join an international team specializing in IT support for enterprise and public sector organizations across Europe. As a Service Desk Specialist, you will provide front-line technical assistance, delivering personalized support to end-users and business partners by resolving their IT-related challenges. Key Responsibilities: Provide B2B technical support via phone, email, tickets Accurately record and track incidents using a ticket management system. Escalate unresolved matters to the appropriate technical teams. Strive to ensure a high level of customer satisfaction with every interaction. What’s in It for You? Flexible remote work policy: 80% remote, with just four days per month required on-site. Permanent, full-time contract (39 hours per week). Rotational shifts between 7:00 and 19:00, Monday to Friday. Start date: July 1st. Annual meal voucher allowance after probation period (€1,100). Comprehensive health insurance after six months of employment. Perks platform: discounts on fitness centers, dining, car services, and more. Growth opportunities, including leadership and career development programs. Complimentary online language courses (German, French, Spanish, English). Fully compensated initial training period. Your Profile: Proficient in Portuguese, French (C1 certificated minimum) and English (full professional proficiency) Eager to learn more about information technology. Possess a proactive attitude and a passion for problem-solving. Strong analytical and logical thinking skills. Excellent communication abilities with a focus on customer satisfaction. Enjoy collaborating within a team setting. Dependable and punctual, with respect for shift schedules.

Ready to take your tech skills to new heights? Join our Lisbon-based Technical Support team and help users troubleshoot and optimize their drone experience. If you're into cutting-edge gadgets, problem-solving, and want to grow in a future-focused industry, this is your runway. Your responsibilities and impact working in Technical Support will be: Responding to inbound customer requests and documenting relevant case information. Assisting users with pre-sales, general inquiries, and technical support issues through phone, email, and social media channels. Adapting the brand's voice and tone for interactions across private (phone, email, chat) and public (social media, forums, e-commerce reviews) channels. Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner If you're interested in gaining expertise in the field of technical support and achieving your career goals, this is the opportunity for you. The company recruits based on soft skills, providing comprehensive training in all aspects of the job. Regardless of your profile and experience, you'll have the chance to make a difference. Skills, qualifications and interests you need to succeed in this role: A native-level proficiency in German and a minimum B2 level of English A strong technical understanding or interest in the technical field Excellent listening skills and proficient communication abilities A drive for excellence and professionalism Strong teamwork skills and dedication to collaborative success Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to X for an international career and life experience - A valid Portuguese work permit (required). What’s in it for you? Type of contract: Unfixed term contract, 30 days probation period Working hours: full time (40h/week) Monday- Friday 9:00-18:00  Salary conditions: 1,450 € gross/month + 100€/month retention bonus + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month Health insurance provided from the beginning Paid professional training Employee discounts Fun and engaging company-wide initiatives Excellent work culture For international candidates: Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket) Up to 400 € for accommodation/ months for 4 months Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. What should you expect from living in Lisbon? A colorful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities!

You will be working as a Dutch-speaking Customer Service Representative for a major hotel chain. The main responsibility is to answer customer calls in Dutch, support clients with booking upgrades, and close reservations. A strong customer service orientation and a commercial mindset are essential. Start date 30/05/2025 (training starts the same day, availability is required) Your responsibilities and impact as a Customer Service Representative will be: Handling inbound calls from Dutch-speaking clients Assisting customers with booking upgrades and reservation support Providing accurate information and ensuring high-quality service Applying a commercial mindset to convert inquiries into sales Working with internal tools and systems to manage customer cases Collaborating with the team to continuously improve service delivery Skills, qualifications, and interests you need to succeed in this role: Native level of Dutch and a C2 level of English Previous experience in customer service or a commercial role is a plus Strong communication and interpersonal skills Comfortable with computer systems and customer support tools Availability to start on 30/05/2025 (mandatory) Already based in Spain or able to be present in Málaga by the start date What’s in it for you? Annual gross salary of €21,500 + €1,500 gross signing bonus Permanent contract with a 2-month trial period Paid training included in the contract (starting on 30/05/2025) Full-time schedule: 39 hours/week, Monday to Sunday in rotating shifts between 08:00 and 22:00 On-site position at a modern office in Málaga city center (Lehmberg Ruiz 21) Support from the company’s Welcome Department for administrative onboarding Assistance with necessary documentation Your future company Your future company is a global leader in customer experience solutions. In Málaga, you’ll join a diverse team in a vibrant and supportive workplace. Their Welcome Department will guide you through the onboarding process, helping you feel prepared from day one. Interested in this opportunity? Apply now or reach out for more information. If this role isn’t for you, feel free to share it with friends or colleagues who might be a great fit.

Are you a social media enthusiast with a sharp eye for detail and a strong sense of responsibility? Are you intrigued by how digital platforms maintain safe and respectful communities across the globe? If you're ready to make an impact behind the scenes while living in vibrant Lisbon, keep reading! Your responsibilities and impact as a Content Moderator will be: As part of a global team supporting a major international platform (client name confidential), your tasks will include: Monitoring and moderating user-generated content (text, image, video, audio) to ensure compliance with platform policies Validating and filtering sensitive content related to topics such as pornography, nudity, violence, drugs, bullying, or graphic content Investigating reports and escalating issues with precision, sensitivity, and speed Making decisions with a strong sense of ethics, neutrality, and quality Helping ensure a safe digital environment for users worldwide Skills, qualifications, and interests you need to succeed in this role: EU citizenship or valid Portuguese residency/work permit is mandatory Native level of French and at least a B2 level of English Previous experience in content moderation is a plus, but not mandatory Strong resilience and emotional stability to handle sensitive content regularly Excellent logical reasoning, attention to detail, and stress management Comfortable working with confidential and sensitive information Curious, open-minded, and ready to work in an international setting What’s in it for you? Type of contract: 6-month renewable contract Working hours: Monday to Friday – between 07:00 and 22:00, rotating shifts Weekends off – enjoy your Saturdays and Sundays Relocation package for international candidates: -With company accommodation (shared apartment, all bills included): €1,040 gross/month -Without accommodation: €1,240 gross/month Flight ticket reimbursement after 6 months Airport pick-up and administrative support upon arrival Annual flight home (within the EU) Free activities and extras: language lessons, sports classes, cooking workshops, and team events Real opportunities for growth in a globally recognized environment If you’re ready to bring your critical thinking and digital awareness to a role that matters, all while enjoying life in sunny Lisbon, this could be your next big adventure!

Join Our Innovative Tech Team as a Delivery Support Customer Service Specialist! As a Delivery Support Customer Service Specialist, you will play a key role in ensuring smooth delivery operations and offering outstanding support to our users. If you thrive in a collaborative setting and have a knack for problem-solving, we’d love to hear from you! Your responsibilities and impact as a Support Specialist will be: assistance to customers throughout their online order journey. first point of contact for issues related to deliveries, returns, payments, and more, ensuring a smooth and secure customer experience. Supporting customers with inquiries related to online orders, including delivery tracking, shipping investigations, returns, payment transactions, and refunds Handling sensitive information in compliance with PCI and GDPR regulations Communicating via inbound/outbound calls and emails Liaising with carriers/couriers, financial institutions, and internal teams Identifying and analyzing complex problems, escalating when necessary with guidance from the Knowledge Base Collaborating with a supportive, multilingual team to deliver top-quality service Skills, qualifications, and interests you need to succeed in this role: Native-level German and at least B2 English Experience in customer support, logistics, or e-commerce is a plus Excellent communication and interpersonal skills High level of attention to detail and responsibility when handling sensitive data Problem-solving mindset and ability to stay calm under pressure Comfortable working remotely and independently, with strong time management skills You have a Portuguese residence permit or EU citizenship What’s in it for you? Contract type: One-year fixed-term contract, renewable annually Work schedule: Fully remote from Lisbon – rotational shifts between 7:00 and 00:00, Monday to Sunday Salary conditions: With free accommodation (shared flat, all bills included): 1050€ gross/month Without accommodation: 1370€ gross/month For international applicants: Reimbursement of your initial flight to Portugal Airport pick-up upon arrival Annual return flight to your home country (within the EU) Support with all essential paperwork (NIF, bank account, social security) Access to free Portuguese lessons, cooking classes, sports activities, and company-organized social events Your Future Company: Based in the heart of Lisbon (though you'll work from home), your new employer is a globally recognized leader in customer service and tech support. With a diverse and inclusive team from over 80 countries, they invest in your professional growth, language development, and overall well-being. Join a company where your contribution truly makes an impact!

Are you passionate about beauty and social media? Engage with a vibrant online community, manage conversations, and shape brand interactions. Use your customer service skills to foster online engagement and ensure an outstanding customer experience. Enjoy a dynamic work environment, career growth opportunities, and exciting benefits in sunny Porto, Portugal. Ready to make an impact? Apply now! Your responsibilities and impact as a Community Specialist will be: Act as a brand ambassador and engage in social media conversations Respond to consumer comments and direct messages on social media platforms Foster and moderate social media communities in line with brand tone and values Escalate comments and messages when necessary  Maintain brand reputation and ensure consistent tone of voice across all platforms Conduct social listening to identify trends, risks, and viral topics Report on conversations and contribute insights through analytics tools  Skills, qualifications and interests you need to succeed in this role: Customer Service experience (call center, support role, helpdesk, etc.) Strong empathy and customer satisfaction focus native German & B2 English  Good IT skills and ability to handle multiple digital tools efficiently Team player with a solution-oriented mindset Willingness to work in rotating shifts What’s in it for you? €3,000 Signing Bonus Full-time contract (40h/week) on rotating shifts between 08:00–20:00, Monday–Sunday Relocation support for international candidates, including: Reimbursement of initial flight (after 3 months) Airport pick-up and administrative support (bank account, NIF, etc.) Accommodation assistance: With shared housing (bills included): €810–€1,100 gross/month Without accommodation: €1,130–€1,500 gross/month Paid training period (approx. 3 weeks) 22 vacation days per year (after 6 months of contract) Holiday and Christmas bonuses, plus meal allowance Health insurance from day one of your contract Free Portuguese lessons, cooking classes, sport activities & social events Real career growth in a global, multicultural company Your future company: Based in Porto, Portugal, this leading multinational is recognized for excellence in customer experience and sales support. You’ll join a diverse, inclusive team with colleagues from over 80 nationalities and enjoy strong onboarding, career development, and social integration support. What to expect from living in Porto: Welcoming community of locals and international residents Coastal living with warm climate, beaches, and scenic views Affordable lifestyle with rich culture and delicious cuisine Famous for its historic charm and, of course, Port wine

Kick-start your career in the heart of Lisbon with a customer service role that’s all about connecting people! You'll help users with membership questions on one of the world’s top social media platforms! Your responsibilities as Customer Support will be: Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by: Answering incoming customer queries promptly Identifying issues and providing effective solutions to ensure customer satisfaction Recording customer data accurately in the CRM system Providing ad-hoc support as required Being a team player and collaborating for the success of the team and project Skills, qualifications and interests you need to succeed in this role: In-depth understanding of the value and impact of a superior customer experience Enthusiasm about Social Media (depending on the project) Previous experience in Customer support (not a must) Excellent listening skills and proficient communication abilities A drive for excellence and professionalism Strong teamwork skills and dedication to collaborative success Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Lisbon for an international career and life experience A valid Portuguese work permit (required). What’s in it for you? Pleasant and inspiring working atmosphere Working hours: rotative shift system: Mon-Sun between 7AM and 11PM Permanent contract with 6 months of probation Opportunity to be part of a rapidly expanding global organization with irreproachable reputation Professional development and clear career path Training & development opportunities Competitive salary & relocation allowance and assistance* Free fruit, coffee, tea, and water and a lot more          *Only applies to candidates relocating from outside of Portugal Your Future Company: Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.  Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow

Are you a fluent French speaker looking for an exciting Customer Service opportunity in Lisbon? Are you already based in Lisbon or willing to relocate to this beautiful city? We are always on the lookout for motivated talent and are committed to helping you find the best fit for your profile. This is a collective application, and roles are available across various projects, including: Customer Support: Helping customers with queries, resolving issues, and delivering exceptional service. Content Moderation: Reviewing and moderating user-generated content on social media or digital platforms to ensure compliance with policies. Who should apply? You don’t see a specific role that matches your interests but would like to be considered for upcoming opportunities. You’re not actively job hunting but want to stay in the loop for future roles. What’s in it for you? Signing bonus: 1500€ Loyalty bonus: 1000€ after 6 months Competitive salary: With accommodation (shared flat, bills included): 1040€ gross/month. Without accommodation: 1298€ gross/month. Relocation support: Initial flight reimbursement and airport pick-up. Assistance with paperwork and settling in. Additional perks: Free Portuguese lessons, cooking classes, sports activities, and events. Private health insurance after 6 months. Career advancement opportunities. Why Lisbon? Lisbon offers a vibrant lifestyle with stunning scenery, rich culture, and warm weather. Combine that with the opportunity to work with a top-tier team, and you have the perfect setting for both career and personal growth.

Join an exciting, fast-paced team as a Customer Service agent for the French Market, where you’ll represent a global leader in coffee and ensure customers enjoy an exceptional journey from start to finish. Your Role: Managing inbound and outbound communications via phone, email, and chat to assist customers with their inquiries and needs. Providing solutions through First Contact Resolution to minimize escalations or follow-ups. Representing the brand with enthusiasm and in-depth knowledge of its products and services. What You Need:  Language skills: Native-level French and a minimum B2 level in English. Strong interpersonal and communication skills with the ability to adapt to diverse customer needs. Previous experience in customer service, sales, or a similar role (preferred but not required). A proactive, detail-oriented mindset with a focus on delivering customer satisfaction. What's In It for You?  Signing bonus: 1500 euros Loyalty bonus: 1000 euros after 6 months Competitive salary: With accommodation (shared flat, bills included): €1040 gross/month. Without accommodation: €1240 gross/month. Relocation support: Initial flight reimbursement and airport pick-up. Assistance with paperwork and settling in. Additional perks:Free Portuguese lessons, cooking classes, sports activities, and events. Private health insurance after 6 months. Career advancement opportunities.

Are you passionate about healthcare and eager to make a real difference in people's lives? Do you want to support individuals living with diabetes by guiding them through innovative medical solutions? This opportunity lets you combine your language skills with a meaningful cause while enjoying life in sunny Lisbon. Your responsibilities and impact as a Customer Advisor: You will be the go-to support for users of the OmniPod, a cutting-edge insulin management system. Your daily tasks will include: Responding to inbound customer inquiries with care and clarity Managing product orders and coordinating shipments Providing product guidance and encouraging usage compliance Troubleshooting and resolving issues efficiently and empathetically Creating a positive and reassuring experience for all customers Skills, qualifications and interests you need to succeed: Native-level or fluent in French, with a solid level of English Strong interest in healthcare or medical technology Energetic, empathetic and solution-oriented Team-oriented and eager to work in a multicultural environment Excellent communication and active listening skills What’s in it for you? €1,500 signing bonus €1,500 loyalty bonus after 6 months Flight expenses reimbursed with your first salary Long-term renewable fixed-term contract Full-time position (40 hours/week) on a 24/7 rotating shift schedule Monthly salary options: With accommodation (shared apartment, bills included): €1,040 gross Without accommodation: €1,240 gross Relocation package for international candidates: Airport pickup and full relocation support Help with administrative setup (bank account, paperwork, etc.) Annual return flight to your home country (within the EU) Access to free Portuguese language classes, cooking courses, sport activities and more Real career growth opportunities within an international service center During the 4-week training period, compensation is set at 50% of your hourly wage (with lower tax deductions). Is this project not the best fit for you ? Feel free to check our other opportunities in Customer Service in Lisbon. Still, send me your CV to be considered for other projects or future opportunities.

Start Date: 26.05.2025 Are you detail-oriented, analytical, and passionate about ensuring excellent customer experiences? Join our international team in Lisbon as a Quality Analyst and play a vital role in delivering outstanding service for one of our prestigious global clients. Your Responsibilities As a Dutch-speaking Quality Analyst, your main goal will be to monitor and improve the quality of customer interactions. You'll use your keen eye for detail and analytical mindset to evaluate service performance and help drive continuous improvement. Including: Reviewing and analyzing customer service calls daily. Using data insights to evaluate call audits. Attending meetings with team supervisors to discuss audit outcomes. Identifying and reporting issues with call scripts and procedures. Supporting clients in monitoring specific programs. Sharing performance feedback and updates with supervisors. Planning and managing monthly call monitoring schedules. Contributing to monthly quality reports and summaries. Providing feedback to training teams to improve new agent onboarding. Participating in calibration sessions to ensure scoring consistency. What you need for the job Native-level Dutch and advanced English (B2-C1 level). At least 12 months of experience as a Quality Analyst. Strong analytical and problem-solving skills. Excellent attention to detail and the ability to assess conversations effectively. Background in customer service or quality assurance is a plus. Willingness to relocate to Lisbon for an international career adventure. A valid work permit for Portugal (mandatory). What’s in it for you? Contract: 12-month contract with the possibility of extension (includes a 30-day trial period). Salary: €1,200 gross/month, paid 14 times per year. Bonus: Performance-based bonus and signing bonus every 3 months. Meals: Meal allowance provided through vouchers. Relocation Support: Assistance for international candidates moving to Lisbon. Why Move to Lisbon? A lively and culturally rich European capital. Affordable living with a warm, sunny climate year-round. Beautiful beaches, historic neighborhoods, and a laid-back lifestyle. A welcoming, diverse international community. Experience the world-famous Portuguese cuisine and café culture. About the Company Join a global leader in the BPO industry with over 170,000 employees worldwide. We support 750+ of the world’s top brands with innovative solutions and customer experience strategies. Be part of a dynamic and collaborative environment where your insights matter and your growth is supported.

Job description Are you ready for a new challenge abroad? Do you speak Dutch fluently and want to experience life in the sunny city of Sevilla? Then this opportunity might be the perfect fit for you! A global leader in the technology sector is looking for a Dutch-speaking Customer Service Specialist to join their team. Your responsibilities and impact as a Customer Service Specialist will be: Supporting customers via phone, email, and chat Providing technical assistance and offering tailored solutions Identifying and escalating issues when necessary Actively contributing to a high-quality customer experience Working with internal systems and tools Collaborating with your team to improve processes and service quality Skills, qualifications, and interests you need to succeed in this role: Native level of Dutch and a C1 level of English Previous experience in customer service or the tech industry is a plus Strong communication and problem-solving skills Comfortable working with digital tools and computer systems You already live in Spain or are motivated to relocate to Seville What’s in it for you? Annual gross salary of €21,900 gross per year + €1,100 signing bonus to be paid over 3 months during the first 3 months Temporary contract during training, with the possibility of extension Relocation support package, including: Reimbursement of up to €200 in travel expenses (train/plane) after 3 months of employment Monthly gross financial aid of €300–400 for housing (for the first 3 months), based on proof of accommodation Assistance with necessary documentation: NIE or EU passport, Spanish bank account, and Social Security number (NAF) Starting date: June 2nd, 2025 Work model: On-site in Seville Your future company Your future company is a global leader in customer experience solutions. In Sevilla, you’ll be part of a multicultural team in a modern, dynamic work environment. Their Welcome Department is dedicated to helping new employees settle in and find housing, making your relocation smooth and supported. Excited to take the next step in your international career? Apply now or check out our other opportunities on our website. Feel free to send us your CV to be considered for other projects or future openings!

Si vous êtes passionné par les réseaux sociaux, attentif aux détails et souhaitez débuter une nouvelle aventure au Portugal, ce poste est fait pour vous ! Votre rôle : Examiner et modérer le contenu publié sur les plateformes de réseaux sociaux. Assurer le respect des politiques de la plateforme et signaler tout contenu inapproprié. Gérer les signalements des utilisateurs Collaborer avec les équipes internes pour améliorer les processus de modération. Maintenir des rapports précis sur les activités de modération. Ce qu’il vous faut : Niveau natif en français et au moins un niveau B1 en anglais. Forte capacité d’analyse et sens du détail. Intérêt pour les réseaux sociaux et les environnements numériques. Professionnalisme, respect des règles et sens de la confidentialité. Enthousiasme pour vivre et travailler dans un environnement multiculturel. Permis de travail portugais valide ou nationalité permettant de travailler dans l’UE. Les avantages pour vous:  Un package de relocalisation complet: Remboursement de votre vol initial après signature du contrat. Accueil à l’aéroport à votre arrivée. Assistance pour les démarches administratives (compte bancaire, sécurité sociale, etc.). Une rémunération compétitive: Avec logement (appartement partagé, charges incluses) : 1040 € brut/mois. Sans logement : 1298 € brut/mois.Des avantages supplémentaires : Des avantages supplémentaires:  Cours de portugais gratuits, cours de cuisine, activités sportives et événements sociaux. Assurance santé privée après 6 mois de contrat. Opportunités d’évolution de carrière.

We are looking for driven and detail-oriented individuals to join a global company recognized for its world-class customer service solutions. If you have a knack for problem-solving, a passion for ensuring integrity, and are eager to start a new chapter in Portugal, this role is for you! Your Role: Analyze and investigate suspicious activities to detect potential fraud. Assist customers by addressing fraud-related concerns and providing effective solutions. Collaborate with internal teams to mitigate risks and improve fraud-prevention measures. Maintain accurate records of investigations in the CRM system. Ensure compliance with company policies and legal regulations. What You Need: Native French and a minimum B2 level of English. Strong analytical and problem-solving skills. Ability to handle sensitive matters with professionalism and confidentiality. Attention to detail and a methodical approach to tasks. Excitement for multicultural communication and living abroad. Valid Portuguese work permit or EU nationality. What’s In It for You? Competitive salary: With accommodation (shared flat, bills included): €1040 gross/month. Without accommodation: €1240 gross/month. Relocation support:Initial flight reimbursement and airport pick-up. Assistance with paperwork and settling in. Additional perks:Free Portuguese lessons, cooking classes, sports activities, and events. Private health insurance after 6 months. Career advancement opportunities.

We’re looking for motivated French speakers to join a global company recognized for its top-tier customer service solutions. Whether you’ve just finished high school or university, are looking to settle in Portugal, or want a productive break, this opportunity offers a fresh start in a vibrant city! Your Role: Handle customer queries and provide solutions. Ensure high levels of customer satisfaction. Record and manage data in the CRM system. What You Need: Native French and a minimum B2 level of English. Strong communication and problem-solving skills. Team-oriented and professional attitude. Excitement for intercultural communication and living abroad. Valid Portuguese work permit or EU nationality. What’s In It for You? Competitive salary: With accommodation (shared flat, bills included): €1040 gross/month. Without accommodation: €1240 gross/month. Relocation support:Initial flight reimbursement and airport pick-up. Assistance with paperwork and settling in. Additional perks:Free Portuguese lessons, cooking classes, sports activities, and events. Private health insurance after 6 months. Career growth opportunities. Why Join? You’ll work with a multicultural team from over 80 countries, supporting prestigious global brands. This is your chance to grow professionally while enjoying life in one of Europe’s most vibrant cities. Ready to start your Lisbon adventure? Apply now!

Are you detail-oriented and passionate about quality assurance? Join our team in Lisbon as a Quality Analyst and be part of an international and dynamic work environment. As a Italian Quality Analyst, your role will be crucial in ensuring top-tier customer service performance for one of our prestigious projects. Start Date: 26.05.2025 Your Responsibilities: Uses data analysis to evaluate call audits. Monitors and reviews customer service calls daily. Joins meetings with supervisors to discuss call monitoring results. Reports issues with call scripts. Helps clients monitor specific programs. Shares updates and performance feedback with supervisors. Plans and tracks monthly call monitoring. Contributes to monthly quality reports. Gives feedback to training teams on issues for new agent training. Takes part in calibration sessions to ensure consistent call scoring. Skills, Qualifications & Interests: Native-level Italian and an advanced level of English. Min. 12 months expirience as a Quality Analyst. Excellent analytical and problem-solving skills. Strong attention to detail and ability to evaluate conversations effectively. Experience in quality assurance or customer service is a plus. Willingness to relocate to Lisbon for an international career experience. Valid work permit for Portugal (required). What's in it for you? Contract: 12-monthindefinite contract with a 30-day trial period. Salary: €1,000 gross/month (paid 14 times). Performance Bonus. Meal Allowance: Meal vouchers included. Relocation Support: Provided for candidates coming from abroad. Why Lisbon? A vibrant city with rich cultural heritage and historical landmarks. Affordable living in a European capital. Enjoy warm weather and stunning beaches all year round. A welcoming and diverse international community. Savor delicious Portuguese cuisine and world-famous coffee culture. About the Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

German-speaking Quality Analyst in Lisbon Are you detail-oriented and passionate about quality assurance? Join our team in Lisbon as a Quality Analyst and be part of an international and dynamic work environment. As a German Quality Analyst, your role will be crucial in ensuring top-tier customer service performance for one of our prestigious projects. Start Date: 26.05.2025 Your Responsibilities: Uses data analysis to evaluate call audits. Monitors and reviews customer service calls daily. Joins meetings with supervisors to discuss call monitoring results. Reports issues with call scripts. Helps clients monitor specific programs. Shares updates and performance feedback with supervisors. Plans and tracks monthly call monitoring. Contributes to monthly quality reports. Gives feedback to training teams on issues for new agent training. Takes part in calibration sessions to ensure consistent call scoring. Skills, Qualifications & Interests: Native-level German and an advanced level of English. Min. 12 months expirience as a Quality Analyst. Excellent analytical and problem-solving skills. Strong attention to detail and ability to evaluate conversations effectively. Experience in quality assurance or customer service is a plus. Willingness to relocate to Lisbon for an international career experience. Valid work permit for Portugal (required). What's in it for you? Contract: 12-monthindefinite contract with a 30-day trial period. Salary: €1,000 gross/month (paid 14 times). Performance Bonus. Meal Allowance: Meal vouchers included. Relocation Support: Provided for candidates coming from abroad. Why Lisbon? A vibrant city with rich cultural heritage and historical landmarks. Affordable living in a European capital. Enjoy warm weather and stunning beaches all year round. A welcoming and diverse international community. Savor delicious Portuguese cuisine and world-famous coffee culture. About the Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

Ready to take the next step in your career? Join our client, a global CX leader, as a Trainer and empower others through impactful learning experiences! Location: Lisbon (On-site first 2 months, then hybrid) Schedule: Monday–Friday | 9:00–18:00 Language: Fluent English required Experience: 6+ months in training/teaching & call center preferred What you’ll do: Design and deliver engaging training sessions Create and adapt content from our Knowledge Base Support agent development through coaching and feedback Stay updated with the latest learning trends Evaluate and improve training outcomes What you bring: Passion for teaching and people development Native Level of English  6 months of experience  as a trainer - preferrable in Call Center Excellent communication & content design skills Strong organization and time management abilities Tech-savvy: MS Office, video conferencing tools A positive attitude and team spirit What's in it for you:  Base Salary: 1000€ gross/month + performance bonus + meal allowance International environment  Growth opportunities Being part of building a brand new team  Be part of a global community of 170,000+ people, driving exceptional customer experiences for world-class brands.  Apply now and help shape the future of customer experience, one training session at a time.

Are you passionate about tech and customer support? Join an international team supporting some of the world’s leading cybersecurity brands. As a Technical Support Advisor, you’ll help customers solve issues related to their digital security products and ensure a smooth user experience. This role blends customer service with technical assistance and provides opportunities to grow into advanced support functions. Your responsibilities and impact as a Technical Support Advisor will be: Handling inbound calls, emails, and chats from customers regarding product activation, installation, and subscription issues Assisting customers with basic technical troubleshooting across Windows, MacOS, iOS, and Android platforms Managing customer renewals and retention through effective communication and upselling opportunities Educating customers on product features and ensuring successful onboarding and usage Using multiple internal tools to handle around 25 contacts per day with a focus on quality and efficiency Participating in weekly reviews and staying up to date with process updates and new product features Skills, qualifications, and interests you need to succeed in this role: You speak French at a native level and English fluently (B2 minimum) You have at least 1 year of experience in customer care or technical support, ideally in the IT or software industry You have good knowledge of operating systems (Windows, MacOS, iOS, Android) and cybersecurity basics (firewalls, antivirus tools) You are confident with internet applications and remote desktop tools You possess strong communication skills, are customer-focused, and have an interest in digital security You type at least 25 words per minute with a high degree of accuracy What is in for you?  Competitive monthly salary of €1,050 + up to €250 performance bonus Training and onboarding support provided in-office, followed by partial remote work (after 2 months of proven performance) Monday to Sunday shifts with a dynamic team in Athens Learning and growth opportunities, including upskilling into premium technical support roles (e.g., virus removal, optimization) Regular performance feedback, KPIs, and team engagement events Work with globally recognized brands like Norton, Avast, Avira, and AVG Participate in Customer Week and internal recognition activities Take your tech-savvy skills to the next level and help customers protect what matters most. Apply today to become part of an international cybersecurity support team.

Join a dynamic and fast-paced international team supporting one of Europe’s leading digital banking platforms. As a Customer Support Advisor, you will be the primary point of contact for business clients, helping resolve a range of account and payment-related inquiries. This is an exciting opportunity to grow your customer service skills in a fintech environment and make a meaningful impact by ensuring customer satisfaction. Your responsibilities and impact as a Customer Support Advisor will be: Assisting business customers with their online accounts, payment processing, and card management Handling inbound calls, chats, and emails in a professional and solution-oriented manner Verifying account and KYC (Know Your Customer) documentation to ensure account security and compliance Supporting customers in using POS (Point of Sale) devices and troubleshooting related issues Following up on complex cases to ensure full resolution and customer satisfaction Using multiple tools and internal systems to track, document, and resolve queries Collaborating with teammates and staying updated with evolving processes and guidelines Skills, qualifications, and interests you need to succeed in this role: You speak French at a native level and English fluently You are comfortable working in a rotational shift environment You are tech-savvy and able to quickly adapt to new systems and tools You are empathetic, customer-focused, and enjoy solving problems Previous experience in customer service is a plus You have strong communication skills and the ability to work both independently and collaboratively What’s in it for you? Competitive salary: €1,180/month + up to €180 monthly performance bonus Full-time, stable contract with opportunities for growth Paid training and nesting period with ongoing coaching A collaborative and multicultural work environment in central Athens Opportunity to support an innovative digital banking platform used across 24 countries Internal company events and engagement activities Are you ready to support the future of digital banking? Apply now to join a team where your skills and initiative truly matter.