Customer Service

Job description Are you ready for a new challenge abroad? Do you speak Dutch fluently and want to experience life in the sunny city of Sevilla? Then this opportunity might be the perfect fit for you! A global leader in the technology sector is looking for a Dutch-speaking Customer Service Specialist to join their team. Your responsibilities and impact as a Customer Service Specialist will be: Supporting customers via phone, email, and chat Providing technical assistance and offering tailored solutions Identifying and escalating issues when necessary Actively contributing to a high-quality customer experience Working with internal systems and tools Collaborating with your team to improve processes and service quality Skills, qualifications, and interests you need to succeed in this role: Native level of Dutch and a C1 level of English Previous experience in customer service or the tech industry is a plus Strong communication and problem-solving skills Comfortable working with digital tools and computer systems You already live in Spain or are motivated to relocate to Seville What’s in it for you? Annual gross salary of €21,900 Temporary contract during training, with the possibility of extension Relocation support package, including: Reimbursement of up to €200 in travel expenses (train/plane) after 3 months of employment Monthly gross financial aid of €300–400 for housing (for the first 3 months), based on proof of accommodation Assistance with necessary documentation: NIE or EU passport, Spanish bank account, and Social Security number (NAF) Starting date: June 2nd, 2025 Work model: On-site in Seville Your future company Your future company is a global leader in customer experience solutions. In Sevilla, you’ll be part of a multicultural team in a modern, dynamic work environment. Their Welcome Department is dedicated to helping new employees settle in and find housing, making your relocation smooth and supported. Excited to take the next step in your international career? Apply now or check out our other opportunities on our website. Feel free to send us your CV to be considered for other projects or future openings!

Si vous êtes passionné par les réseaux sociaux, attentif aux détails et souhaitez débuter une nouvelle aventure au Portugal, ce poste est fait pour vous ! Votre rôle : Examiner et modérer le contenu publié sur les plateformes de réseaux sociaux. Assurer le respect des politiques de la plateforme et signaler tout contenu inapproprié. Gérer les signalements des utilisateurs Collaborer avec les équipes internes pour améliorer les processus de modération. Maintenir des rapports précis sur les activités de modération. Ce qu’il vous faut : Niveau natif en français et au moins un niveau B1 en anglais. Forte capacité d’analyse et sens du détail. Intérêt pour les réseaux sociaux et les environnements numériques. Professionnalisme, respect des règles et sens de la confidentialité. Enthousiasme pour vivre et travailler dans un environnement multiculturel. Permis de travail portugais valide ou nationalité permettant de travailler dans l’UE. Les avantages pour vous:  Un package de relocalisation complet: Remboursement de votre vol initial après signature du contrat. Accueil à l’aéroport à votre arrivée. Assistance pour les démarches administratives (compte bancaire, sécurité sociale, etc.). Une rémunération compétitive: Avec logement (appartement partagé, charges incluses) : 1040 € brut/mois. Sans logement : 1298 € brut/mois.Des avantages supplémentaires : Des avantages supplémentaires:  Cours de portugais gratuits, cours de cuisine, activités sportives et événements sociaux. Assurance santé privée après 6 mois de contrat. Opportunités d’évolution de carrière.

We are looking for driven and detail-oriented individuals to join a global company recognized for its world-class customer service solutions. If you have a knack for problem-solving, a passion for ensuring integrity, and are eager to start a new chapter in Portugal, this role is for you! Your Role: Analyze and investigate suspicious activities to detect potential fraud. Assist customers by addressing fraud-related concerns and providing effective solutions. Collaborate with internal teams to mitigate risks and improve fraud-prevention measures. Maintain accurate records of investigations in the CRM system. Ensure compliance with company policies and legal regulations. What You Need: Native French and a minimum B2 level of English. Strong analytical and problem-solving skills. Ability to handle sensitive matters with professionalism and confidentiality. Attention to detail and a methodical approach to tasks. Excitement for multicultural communication and living abroad. Valid Portuguese work permit or EU nationality. What’s In It for You? Competitive salary: With accommodation (shared flat, bills included): €1040 gross/month. Without accommodation: €1240 gross/month. Relocation support:Initial flight reimbursement and airport pick-up. Assistance with paperwork and settling in. Additional perks:Free Portuguese lessons, cooking classes, sports activities, and events. Private health insurance after 6 months. Career advancement opportunities.

We’re looking for motivated French speakers to join a global company recognized for its top-tier customer service solutions. Whether you’ve just finished high school or university, are looking to settle in Portugal, or want a productive break, this opportunity offers a fresh start in a vibrant city! Your Role: Handle customer queries and provide solutions. Ensure high levels of customer satisfaction. Record and manage data in the CRM system. What You Need: Native French and a minimum B2 level of English. Strong communication and problem-solving skills. Team-oriented and professional attitude. Excitement for intercultural communication and living abroad. Valid Portuguese work permit or EU nationality. What’s In It for You? Competitive salary: With accommodation (shared flat, bills included): €1040 gross/month. Without accommodation: €1240 gross/month. Relocation support:Initial flight reimbursement and airport pick-up. Assistance with paperwork and settling in. Additional perks:Free Portuguese lessons, cooking classes, sports activities, and events. Private health insurance after 6 months. Career growth opportunities. Why Join? You’ll work with a multicultural team from over 80 countries, supporting prestigious global brands. This is your chance to grow professionally while enjoying life in one of Europe’s most vibrant cities. Ready to start your Lisbon adventure? Apply now!

Are you detail-oriented and passionate about quality assurance? Join our team in Lisbon as a Quality Analyst and be part of an international and dynamic work environment. As a Italian Quality Analyst, your role will be crucial in ensuring top-tier customer service performance for one of our prestigious projects. Start Date: 26.05.2025 Your Responsibilities: Uses data analysis to evaluate call audits. Monitors and reviews customer service calls daily. Joins meetings with supervisors to discuss call monitoring results. Reports issues with call scripts. Helps clients monitor specific programs. Shares updates and performance feedback with supervisors. Plans and tracks monthly call monitoring. Contributes to monthly quality reports. Gives feedback to training teams on issues for new agent training. Takes part in calibration sessions to ensure consistent call scoring. Skills, Qualifications & Interests: Native-level Italian and an advanced level of English. Min. 12 months expirience as a Quality Analyst. Excellent analytical and problem-solving skills. Strong attention to detail and ability to evaluate conversations effectively. Experience in quality assurance or customer service is a plus. Willingness to relocate to Lisbon for an international career experience. Valid work permit for Portugal (required). What's in it for you? Contract: 12-monthindefinite contract with a 30-day trial period. Salary: €1,000 gross/month (paid 14 times). Performance Bonus. Meal Allowance: Meal vouchers included. Relocation Support: Provided for candidates coming from abroad. Why Lisbon? A vibrant city with rich cultural heritage and historical landmarks. Affordable living in a European capital. Enjoy warm weather and stunning beaches all year round. A welcoming and diverse international community. Savor delicious Portuguese cuisine and world-famous coffee culture. About the Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

German-speaking Quality Analyst in Lisbon Are you detail-oriented and passionate about quality assurance? Join our team in Lisbon as a Quality Analyst and be part of an international and dynamic work environment. As a German Quality Analyst, your role will be crucial in ensuring top-tier customer service performance for one of our prestigious projects. Start Date: 26.05.2025 Your Responsibilities: Uses data analysis to evaluate call audits. Monitors and reviews customer service calls daily. Joins meetings with supervisors to discuss call monitoring results. Reports issues with call scripts. Helps clients monitor specific programs. Shares updates and performance feedback with supervisors. Plans and tracks monthly call monitoring. Contributes to monthly quality reports. Gives feedback to training teams on issues for new agent training. Takes part in calibration sessions to ensure consistent call scoring. Skills, Qualifications & Interests: Native-level German and an advanced level of English. Min. 12 months expirience as a Quality Analyst. Excellent analytical and problem-solving skills. Strong attention to detail and ability to evaluate conversations effectively. Experience in quality assurance or customer service is a plus. Willingness to relocate to Lisbon for an international career experience. Valid work permit for Portugal (required). What's in it for you? Contract: 12-monthindefinite contract with a 30-day trial period. Salary: €1,000 gross/month (paid 14 times). Performance Bonus. Meal Allowance: Meal vouchers included. Relocation Support: Provided for candidates coming from abroad. Why Lisbon? A vibrant city with rich cultural heritage and historical landmarks. Affordable living in a European capital. Enjoy warm weather and stunning beaches all year round. A welcoming and diverse international community. Savor delicious Portuguese cuisine and world-famous coffee culture. About the Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

Ready to take the next step in your career? Join our client, a global CX leader, as a Trainer and empower others through impactful learning experiences! Location: Lisbon (On-site first 2 months, then hybrid) Schedule: Monday–Friday | 9:00–18:00 Language: Fluent English required Experience: 6+ months in training/teaching & call center preferred What you’ll do: Design and deliver engaging training sessions Create and adapt content from our Knowledge Base Support agent development through coaching and feedback Stay updated with the latest learning trends Evaluate and improve training outcomes What you bring: Passion for teaching and people development Native Level of English  6 months of experience  as a trainer - preferrable in Call Center Excellent communication & content design skills Strong organization and time management abilities Tech-savvy: MS Office, video conferencing tools A positive attitude and team spirit What's in it for you:  Base Salary: 1000€ gross/month + performance bonus + meal allowance International environment  Growth opportunities Being part of building a brand new team  Be part of a global community of 170,000+ people, driving exceptional customer experiences for world-class brands.  Apply now and help shape the future of customer experience, one training session at a time.

Are you passionate about tech and customer support? Join an international team supporting some of the world’s leading cybersecurity brands. As a Technical Support Advisor, you’ll help customers solve issues related to their digital security products and ensure a smooth user experience. This role blends customer service with technical assistance and provides opportunities to grow into advanced support functions. Your responsibilities and impact as a Technical Support Advisor will be: Handling inbound calls, emails, and chats from customers regarding product activation, installation, and subscription issues Assisting customers with basic technical troubleshooting across Windows, MacOS, iOS, and Android platforms Managing customer renewals and retention through effective communication and upselling opportunities Educating customers on product features and ensuring successful onboarding and usage Using multiple internal tools to handle around 25 contacts per day with a focus on quality and efficiency Participating in weekly reviews and staying up to date with process updates and new product features Skills, qualifications, and interests you need to succeed in this role: You speak French at a native level and English fluently (B2 minimum) You have at least 1 year of experience in customer care or technical support, ideally in the IT or software industry You have good knowledge of operating systems (Windows, MacOS, iOS, Android) and cybersecurity basics (firewalls, antivirus tools) You are confident with internet applications and remote desktop tools You possess strong communication skills, are customer-focused, and have an interest in digital security You type at least 25 words per minute with a high degree of accuracy What is in for you?  Competitive monthly salary of €1,050 + up to €250 performance bonus Training and onboarding support provided in-office, followed by partial remote work (after 2 months of proven performance) Monday to Sunday shifts with a dynamic team in Athens Learning and growth opportunities, including upskilling into premium technical support roles (e.g., virus removal, optimization) Regular performance feedback, KPIs, and team engagement events Work with globally recognized brands like Norton, Avast, Avira, and AVG Participate in Customer Week and internal recognition activities Take your tech-savvy skills to the next level and help customers protect what matters most. Apply today to become part of an international cybersecurity support team.

Join a dynamic and fast-paced international team supporting one of Europe’s leading digital banking platforms. As a Customer Support Advisor, you will be the primary point of contact for business clients, helping resolve a range of account and payment-related inquiries. This is an exciting opportunity to grow your customer service skills in a fintech environment and make a meaningful impact by ensuring customer satisfaction. Your responsibilities and impact as a Customer Support Advisor will be: Assisting business customers with their online accounts, payment processing, and card management Handling inbound calls, chats, and emails in a professional and solution-oriented manner Verifying account and KYC (Know Your Customer) documentation to ensure account security and compliance Supporting customers in using POS (Point of Sale) devices and troubleshooting related issues Following up on complex cases to ensure full resolution and customer satisfaction Using multiple tools and internal systems to track, document, and resolve queries Collaborating with teammates and staying updated with evolving processes and guidelines Skills, qualifications, and interests you need to succeed in this role: You speak French at a native level and English fluently You are comfortable working in a rotational shift environment You are tech-savvy and able to quickly adapt to new systems and tools You are empathetic, customer-focused, and enjoy solving problems Previous experience in customer service is a plus You have strong communication skills and the ability to work both independently and collaboratively What’s in it for you? Competitive salary: €1,180/month + up to €180 monthly performance bonus Full-time, stable contract with opportunities for growth Paid training and nesting period with ongoing coaching A collaborative and multicultural work environment in central Athens Opportunity to support an innovative digital banking platform used across 24 countries Internal company events and engagement activities Are you ready to support the future of digital banking? Apply now to join a team where your skills and initiative truly matter.

Have you ever wanted to be part of a major global tech company, working behind the scenes to ensure a seamless customer experience? Are you a natural problem solver with a passion for helping others? Then this is your chance to work remotely from Lisbon with one of the most exciting international teams in Europe. Your responsibilities and impact as a Support Specialist will be: As a Support Specialist, you’ll provide comprehensive assistance to customers throughout their online order journey. You’ll be the first point of contact for issues related to deliveries, returns, payments, and more, ensuring a smooth and secure customer experience. Supporting customers with inquiries related to online orders, including delivery tracking, shipping investigations, returns, payment transactions, and refunds Handling sensitive information in compliance with PCI and GDPR regulations Communicating via inbound/outbound calls and emails Liaising with carriers/couriers, financial institutions, and internal teams Identifying and analyzing complex problems, escalating when necessary with guidance from the Knowledge Base Collaborating with a supportive, multilingual team to deliver top-quality service Skills, qualifications, and interests you need to succeed in this role: Native-level French and at least B2 English Experience in customer support, logistics, or e-commerce is a plus Excellent communication and interpersonal skills High level of attention to detail and responsibility when handling sensitive data Problem-solving mindset and ability to stay calm under pressure Comfortable working remotely and independently, with strong time management skills You have a Portuguese residence permit or EU citizenship What’s in it for you? -Contract type: One-year fixed-term contract, renewable annually -Work schedule: Fully remote from Lisbon – rotational shifts between 7:00 and 00:00, Monday to Sunday -Salary conditions: With free accommodation (shared flat, all bills included): 1040€ gross/month Without accommodation: 1240€ gross/month For international applicants: Reimbursement of your initial flight to Portugal Airport pick-up upon arrival Annual return flight to your home country (within the EU) Support with all essential paperwork (NIF, bank account, social security) Access to free Portuguese lessons, cooking classes, sports activities, and company-organized social events Your Future Company: Based in the heart of Lisbon (though you'll work from home), your new employer is a globally recognized leader in customer service and tech support. With a diverse and inclusive team from over 80 countries, they invest in your professional growth, language development, and overall well-being. Join a company where your contribution truly makes an impact!

Are you an experienced recruiter ready to take your career to the next level? Are you motivated by the challenge of high-volume hiring in a fast-paced environment? Our client is looking for Portuguese-speaking recruiters with solid experience in recruitment, especially in high-volume hiring, and a strong command of English (C1/C2 level) to help identify and onboard top talent for international teams. Your responsibilities as a Recruiter will include: Leading end-to-end recruitment and selection processes for international customer support roles Managing high volumes of applications via phone and email, ensuring accurate data entry and tracking in the recruitment system Reviewing CVs and conducting structured pre-screening calls with candidates from across Europe Assessing candidates’ language proficiency, technical qualifications, and soft skills Planning and executing interviews, tests, and other selection activities Supporting candidates during relocation and acting as their key point of contact throughout the recruitment journey Creating qualified shortlists for internal hiring teams Performing administrative tasks with speed and accuracy Following structured workflows while adapting to changing recruitment priorities What you need to succeed in this role: Native-level Portuguese Fluency in English at C1 or C2 level (written and spoken) Previous experience in recruitment is required, ideally in high-volume or international hiring Ability to manage multiple tasks and stay organized under pressure Strong interpersonal and communication skills with a high level of empathy Independence, reliability, and a solutions-oriented mindset A team player mentality Based in or willing to relocate to Lisbon or Porto A valid Portuguese work permit (mandatory) What’s in it for you? Contract: 12-month contract with a 30-day trial period Private health insurance from day one Working hours: 40h/week, Monday to Friday, 08:00–18:00 Relocation package (for international candidates): includes accommodation, flight reimbursement after 6 months, and assistance with paperwork Salary: Without accommodation: €1400 gross + meal allowance With accommodation: €1120 gross + meal allowance (offered with relocation package) About the Company Founded by two entrepreneurs in 2000, this global customer experience company now employs over 75,000 people across more than 50 countries. They support some of the world's most innovative brands and continue to grow rapidly. Join their teams in Lisbon or Porto and be part of an international success story. Apply now and benefit from a personalized recruitment process that values diversity, inclusion, and your individual strengths. Get expert tips on how to boost your CV and prepare for interviews to help you secure this exciting role.

Are you ready to combine your love for gaming with a meaningful role in keeping online spaces safe? Do you speak fluent German and want to live by the beach in one of Europe’s most vibrant cities? This is your chance to join an international team working on one of the world’s leading mobile game platforms — right from sunny Lisbon! What you’ll be doing: Moderating chats and user-generated content using internal systems. Identifying harmful or suspicious activity (fraud, abuse, violations). Making decisions based on clear community guidelines and safety policies. Analyzing player behavior and keeping the platform safe from threats like harassment, self-harm risks, or hate speech. Communicating clearly and professionally in German. What You Bring to the Game: Fluent/native German and excellent English skills A strong sense of ethics and responsibility — you're not afraid to take action when it matters. Tech-savviness and the ability to learn new tools quickly. Resilience and emotional intelligence — some content may be sensitive. Experience in customer service, content moderation, or online community management is a plus. What’s in It for You: Full-time position (40h/ week) Working hours: Monday to Sunday shifts between 08:00 and 17:00. Fixed-term contract (12 months) with the chance to go permanent. Salary package: Base salary: €1,110 gross/month Monthly performance bonus: up to €210 Meal allowance: €7/day Weekend bonus: +25% per hour worked on weekends Holiday & Christmas bonuses included monthly Relocation Perks for International Candidates Airport pick-up and admin support upon arrival Free flight home once a year  Accommodation in a company-shared apartment  Free Portuguese language classes Health insurance from day one Access to fun activities: surfing, soft trekking, city tours, and more! Why You’ll love living in Lisbon: A laid-back, coastal city full of charm, color, and sunshine A foodie's paradise — pastel de nata, fresh seafood & cozy cafés Affordable lifestyle with easy access to beaches and historic landmarks A buzzing expat community and a booming tech scene

Are you a natural problem-solver with a passion for technology? Do you enjoy helping others and want to be part of an international team in one of Europe’s most lively and historic cities? If you're ready to take the next step in your career and experience life in sunny Athens, this opportunity is for you! Your main tasks will include:  Assisting users via email, phone, or chat to resolve issues related to account access, business listing visibility, and verification. Supporting customers in managing photos, reviews, and account settings. Troubleshooting technical challenges and guiding users step-by-step. Providing accurate information and clear guidance with a professional and friendly attitude. Working collaboratively within a dynamic, multicultural team and contributing to quality improvements. What You Bring: Native-level Slovak and a strong command of English Prior experience in customer service or technical support is an advantage. Confidence with internet applications, browsers, and common tools like MS Office. Solid multitasking and typing skills Strong written and verbal communication abilities. Problem-solving mindset and a willingness to learn. A valid work permit for Greece or EU nationality. What’s in It for You: Salary: €1,300 gross/month + up to €300 performance bonus. Contract: Full-time, permanent, 40 hours per week. Working hours: Shifts scheduled Monday to Sunday between 08:00 and 22:00, on a rotating basis. Relocation support: Financial assistance and administrative help if you're moving to Greece. Training & Onboarding: Paid training and a comprehensive onboarding process. Team Events, Multicultural and welcoming team atmosphere, clea path for career development Why Athens? Low cost of living compared to other European capitals World-famous cuisine and cozy café culture Friendly locals and relaxed atmosphere Beaches and weekend island getaways just a short trip away A sunny climate almost all year round

Imagine flying to Greece to kick off a new job alongside people from all over the world—united by one powerful goal: to learn, grow, and thrive together in a fast-growing international company. Whether you're seeking personal growth, career development, cultural exploration, or an unforgettable life experience, you'll find it all here. Your responsibilities and impact as Technical Support will be: Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media Give guidance about how to use the platform and troubleshoot Fixing account problems, handle inquiries about payments, subsciption renewals Responding to customer inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals Ensuring user and brand safety Ability to work in fast-paced environment  Skills, qualifications and interests you need to succeed in this role: A native level of Slovak and a good level of English Good adaptation skills & flexibility Great analytical and technical skills A previous experience in Customer Service is a big advantage Ensuring high customer satisfaction and a quality-focused service Strong verbal and written communication skills utilizing active listening Excitement about intercultural communication and the expatriate lifestyle What’s in it for you? A full-time job, 40 hours a week Schedule: Monday - Sunday rotative shift between 08:00-20:00 Competetive salary with 2 extra salaries per year + performance-related bonus A complete relocation package including:Flight ticket to Athens Taxi to the accommondation Hotel accommodation for 2 weeks Assistance in finding a flat  Private health insurance after 4 months A Quality Certified Management Company A Multicultural environment: 8.000+ passionate people from +90 countries working together Other benefits: vouchers, discounts, free Greek classes, events, outings and parties all year round Your Future Company: Located in Athens, you will find a company that takes care of you with your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you! Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities.

Are you a Danish speaker with a passion for helping people and an interest in the travel industry? Join a leading global travel platform and become part of a customer support team that helps travelers make the most of their journey. Based in Thessaloniki, you’ll play a key role in ensuring a seamless customer experience for users across the Danish market. Your responsibilities and impact as a Customer Support Representative: Respond to incoming calls, emails, and messages from customers regarding existing reservations, account questions, or travel changes Assist with booking modifications, cancellations, and refund requests Handle complaints with professionalism and empathy, aiming for first-contact resolution Support travelers with questions related to reviews, extranet accounts, and general inquiries Navigate multiple internal systems and maintain detailed case records Contribute to high levels of customer satisfaction by meeting KPIs and quality standards Skills, qualifications and interests you need to succeed: Native or C1+ level in Danish, with good command of English (B2 or higher) Excellent written communication and customer service skills Familiarity with PC use (Windows, browser tools, keyboard shortcuts) Ability to multitask, remain organized, and manage time effectively Background in customer service, contact centers, or hospitality is an asset Positive attitude, team spirit, and problem-solving mindset What’s in it for you? Full-time position (40 hours/week), Monday to Friday, 09:00–18:00 Competitive salary with salary increases after 12 and 36 months Paid 3-week training program and ongoing development support Opportunity to work in one of Greece’s most vibrant cities Supportive and multicultural team culture Stable working hours with weekends off Access to company-wide perks, discounts, and seasonal team events Possibility to work from home in the future, based on performance and tenure About the Company: You’ll be joining a dedicated team that supports travelers across the globe on one of the world’s most visited travel platforms. As part of a large and fast-growing team in Thessaloniki, you’ll provide practical assistance, build confidence with customers, and help people explore the world — one reservation at a time. Ready to bring your Danish language skills to the world of travel? Apply now to join the team.

Are you a tech-savvy communicator looking to support users of globally recognized software and productivity tools? Join a dedicated remote team delivering top-tier support for one of the world’s leading technology companies. Whether you're already experienced in customer support or passionate about tech and ready to learn, this is a great opportunity to work with industry-leading products like Windows and Microsoft 365 — from the comfort of your home. Your responsibilities and impact as a Customer Support Specialist: Provide first-line support via phone and chat for users of Windows and Office products Assist customers with downloading, installing, activating, and updating software Help with account-related questions such as refunds, subscription issues, and invoice requests Identify and escalate more complex technical issues to Tier 2 support when needed Maintain clear documentation and follow internal troubleshooting procedures Ensure a high-quality support experience by meeting KPIs for customer satisfaction and issue resolution Skills, qualifications and interests you need to succeed: Native-level Danish and B2 or higher level of English Strong communication skills, both spoken and written Confident using Microsoft Windows and Office tools Ability to follow technical instructions and guide users remotely Fast typing skills with a minimum of 25 words per minute and high accuracy Customer-focused, proactive, and eager to learn Previous experience in customer support or tech assistance is a plus What’s in it for you? Full-time, remote role with a stable Monday–Friday schedule (10:00–19:00) Competitive salary and monthly performance-based incentives Paid training and nesting period to build product knowledge and skills Private health insurance (after qualification period) Work from home setup with flexibility and support Opportunity to grow within a global company known for innovation and excellence A collaborative, multicultural team environment About the Project: You’ll be supporting consumers using some of the world’s most familiar digital tools — from operating systems to cloud-based applications. As a frontline representative, you'll play a key role in ensuring users get the most out of their experience with products that power businesses, homes, and classrooms around the world. Apply today and start your next career step in tech support — all while working from home.

Are you ready to take your customer service skills to an international level? Join a fast-paced support team assisting users of a global streaming platform. Based in Athens, you’ll be helping Danish-speaking customers resolve everyday account and technical issues while working in one of Europe’s most vibrant cities. Your responsibilities and impact as a Customer Support Advisor will be: Manage inbound calls and chats from customers regarding account setup, billing, and technical questions Provide assistance for login issues, unusual activity, or payment concerns Walk users through troubleshooting steps for errors related to devices or streaming Escalate technical cases as needed and ensure full documentation of each interaction Create a positive customer experience with clear and friendly communication Refer to internal resources to provide accurate resolutions efficiently Skills, qualifications and interests you need to succeed: Native-level Danish (C2) and a good level of English (minimum B2) Previous experience in customer support is an asset Empathetic, detail-oriented, and able to work well under pressure Confident using PC tools and handling multiple systems Strong communication and multitasking skills Willingness to learn and grow within a structured support team What’s in it for you? Full-time role (40 hours/week) Competitive salary plus performance bonuses and two extra monthly salaries annually Relocation package including: Paid flight to Athens Taxi from the airport Hotel accommodation for the first two weeks Support in finding long-term housing Health insurance coverage after 4 months Thorough onboarding and training Diverse, inclusive work culture with teammates from over 90 countries Extra perks: local discounts, Greek language courses, social activities, and more Take your career further—support global customers while living in Greece. Apply now to join the team.

Are you passionate about delivering excellent customer service in the digital entertainment industry? Join a global leader in customer experience solutions and support users of one of the world’s most popular streaming platforms. Whether you're already experienced in support or just getting started, this is your opportunity to grow in a dynamic and multicultural environment. Your responsibilities and impact as a Customer Support Agent will be: Respond to inbound calls and chats from users regarding account access, billing, and technical issues Assist with login problems, unusual account activity, or subscription questions Guide users through step-by-step troubleshooting for streaming or device-related errors Escalate complex issues to internal Tier 2 support teams and document solutions accurately Maintain a high level of customer satisfaction by delivering friendly and effective service Use internal resources to provide accurate and efficient resolutions Skills, qualifications and interests you need to succeed: Native-level Norwegian (C2), and at least B2 level of English Customer service experience preferred, but not required Confident communicator with excellent active listening skills Comfortable with navigating multiple digital tools simultaneously Solution-oriented, empathetic, and patient Ability to work independently and within structured procedures What’s in it for you? Full-time position (40 hours/week) Rotating shifts Monday to Sunday between 09:00 and 00:00 Competitive salary with two additional monthly salaries per year Monthly performance-based bonus Private health insurance after 4 months Paid training and ongoing professional development Multicultural team environment with 8000+ colleagues from over 90 countries Relocation package: Flight to Athens Taxi from airport Two weeks hotel accommodation Assistance finding long-term housing Access to employee discounts, language classes, and team events Apply today and start your next adventure helping users enjoy a seamless streaming experience—from account setup to smooth playback.

What if you could start your next chapter in sunny Greece, surrounded by international colleagues from around the globe, all driven by the desire to grow, learn, and thrive in an innovative environment? Whether you’re seeking professional development, new career prospects, cultural exploration, or a truly international lifestyle experience, this is your opportunity. Your responsibilities and impact as a Technical Support Agent will be: Assisting users with technical and account-related inquiries via phone, email, and chat Providing guidance on account settings, digital content downloads, and payment setups Troubleshooting a range of user issues at the Tier 1 support level Managing refund requests, subscription concerns, and prepaid credit inquiries Ensuring a safe, compliant, and high-quality user experience Meeting service level targets and contributing to customer satisfaction goals Skills, qualifications and interests you need to succeed in this role: A native level of Danish and a C1 level of English Excellent verbal and written communication skills Ability to multitask and use digital tools efficiently Good typing skills Solid PC and browser navigation skills; familiarity with MS Office Adaptable, solution-oriented, and quick to learn new systems What’s in it for you? Full-time job (40 hours/week) Competitive salary with two extra salaries per year and performance bonuses Private health insurance after four months In-depth onboarding and training program Work in a multicultural team of over 8000 professionals from more than 90 countries Additional benefits including vouchers, discounts, free language classes, social events, and more Complete relocation support including: Flight to Athens Taxi transfer upon arrival Two weeks of hotel accommodation Help finding permanent housing Your Future Company: Located in Athens, this company is a globally recognized leader in outsourced customer and technical support services. With a strong focus on professional development, cultural integration, and employee well-being, it offers the ideal environment for motivated individuals seeking growth in an international setting. Join a team of over 100 dedicated support agents and take the next step in your career. Apply now or send us your CV to be considered for this and future opportunities.

What if you could fly to Greece to start a job with plenty of world citizens from different countries with one strong thing in common: the desire to experience, learn and grow together within an international booming company? Whether you are looking for personal development, learning and career opportunities, cultural discovery or simply a life-time experience, you will find it here. Whatever comes out of it for you, you will definitely not regret it. Your responsibilities and impact as Technical Support will be: Providing the best possible answers and solutions to customer questions and concerns via phone, email, or social media Offering guidance on how to use the platform and assisting with troubleshooting Handling account issues, including payment inquiries and subscription renewals Responding to Trust & Safety inquiries, including abuse reports and enforcement appeals Ensuring both user safety and brand integrity Skills, qualifications and interests you need to succeed in this role: A native level of Norwegian and a good level of English Strong analytical and technical problem-solving skills Commitment to high customer satisfaction and service quality Excellent communication skills and active listening Motivation for intercultural communication and expatriate life What’s in it for you? A full-time job (40 hours/week) Schedule: Monday to Sunday, rotating shifts between 08:00 and 20:00 Competitive salary with 2 extra salaries per year plus performance-based bonus A complete relocation package including: Flight ticket to Athens Taxi to accommodation Hotel accommodation for the first 2 weeks Assistance with finding long-term housing Private health insurance after 4 months Additional benefits including vouchers, discounts, free Greek language classes, company events, outings, and year-round social activities Your Future Company: Located in Athens, you’ll be part of a company that supports your career growth, language development, housing assistance, and social integration. Recognized globally as a top provider of customer and technical support, your new employer values diversity and team spirit. Join an international team of talents from over 80 nationalities — they are looking forward to welcoming you! Feel free to check our other openings on our website or send us your CV to be considered for additional or future opportunities.