Customer Service

Job description Blu Selection is excited to announce an opportunity for Spanish-speaking individuals looking to further their careers in the vibrant environment of Greece. As a Customer Support Agent, you will play a crucial role in delivering exceptional service to our clients while enjoying the beauty and culture of Greece. This position not only offers the chance to work in a dynamic team but also provides relocation support to ensure a smooth transition to your new home. You will have the opportunity to engage with customers via various channels, providing them with necessary information and assistance, while learning and growing in a fast-paced consumer services environment. Our ideal candidate thrives in a multicultural setting, has a passion for customer care, and is eager to embrace new challenges. At Blu Selection, we believe in nurturing talent and empowering our employees, offering comprehensive training programs and professional development opportunities. This is more than just a job; it’s a chance to be part of a supportive community that values collaboration and innovation. If you're ready for a rewarding adventure in Greece while making a positive impact on customers' lives, we would love to hear from you! Your responsibilities and impact as a Customer Support will include: Provide exceptional customer service support to Spanish-speaking clients via phone, email, and chat. Resolve customer inquiries and issues while ensuring a positive experience throughout the interaction. Maintain thorough knowledge of products and services to assist customers effectively. Collaborate with team members and share insights to improve service quality. Accurately document customer interactions and maintain updated records in the system. Identify opportunities for process improvement and contribute innovative ideas. Participate in training sessions and workshops to continually enhance skills and processes  Skills, qualifications, and interests you need to succeed in this role: Fluency in Spanish (spoken and written) and proficient English communication skills. Previous experience in customer service or a similar role preferred. Excellent problem-solving skills and attention to detail. Ability to work independently as well as part of a team in a fast-paced environment. Strong interpersonal skills with a customer-oriented mindset. Basic technical knowledge to assist customers with product-related issues. Willingness to relocate to Greece and embrace a new culture. What's in it for you? Development opportunity's Permanent contract after six months Flight ticket and up to 4 weeks accommodation paid for Royal salary Two extra salaries per year Your future company: In Athens, there's a company dedicated to supporting your career growth, enhancing your language abilities, securing housing, and fostering social integration. Your potential employer is a renowned multinational organization, celebrated globally for excellence in sales and customer service solutions. Are you prepared to contribute to their diverse international team, which boasts talents from over 80 different nationalities? They want you to be part of their journey

Job description   Blu Selection is excited to announce an opportunity for German-speaking individuals looking to further their careers in the vibrant environment of Greece. As a Customer Support Agent, you will play a crucial role in delivering exceptional service to our clients while enjoying the beauty and culture of Greece. This position not only offers the chance to work in a dynamic team but also provides relocation support to ensure a smooth transition to your new home. You will have the opportunity to engage with customers via various channels, providing them with necessary information and assistance, while learning and growing in a fast-paced consumer services environment. Our ideal candidate thrives in a multicultural setting, has a passion for customer care, and is eager to embrace new challenges. At Blu Selection, we believe in nurturing talent and empowering our employees, offering comprehensive training programs and professional development opportunities. This is more than just a job; it’s a chance to be part of a supportive community that values collaboration and innovation. If you're ready for a rewarding adventure in Greece while making a positive impact on customers' lives, we would love to hear from you! Your responsibilities and impact as a Customer Support will include: Provide exceptional customer service support to German-speaking clients via phone, email, and chat. Resolve customer inquiries and issues while ensuring a positive experience throughout the interaction. Maintain thorough knowledge of products and services to assist customers effectively. Collaborate with team members and share insights to improve service quality. Accurately document customer interactions and maintain updated records in the system. Identify opportunities for process improvement and contribute innovative ideas. Participate in training sessions and workshops to continually enhance skills and processes  Skills, qualifications, and interests you need to succeed in this role: Fluency in German (spoken and written) and proficient English communication skills. Previous experience in customer service or a similar role preferred. Excellent problem-solving skills and attention to detail. Ability to work independently as well as part of a team in a fast-paced environment. Strong interpersonal skills with a customer-oriented mindset. Basic technical knowledge to assist customers with product-related issues. Willingness to relocate to Greece and embrace a new culture. What's in it for you? Development opportunity's Permanent contract after six months Flight ticket and up to 4 weeks accommodation paid for Royal salary Two extra salaries per year Your future company:   In Athens, there's a company dedicated to supporting your career growth, enhancing your language abilities, securing housing, and fostering social integration. Your potential employer is a renowned multinational organization, celebrated globally for excellence in sales and customer service solutions. Are you prepared to contribute to their diverse international team, which boasts talents from over 80 different nationalities? They want you to be part of their journey!

Job description   Blu Selection is excited to announce an opportunity for Dutch-speaking individuals looking to further their careers in the vibrant environment of Greece. As a Customer Support Agent, you will play a crucial role in delivering exceptional service to our clients while enjoying the beauty and culture of Greece. This position not only offers the chance to work in a dynamic team but also provides relocation support to ensure a smooth transition to your new home. You will have the opportunity to engage with customers via various channels, providing them with necessary information and assistance, while learning and growing in a fast-paced consumer services environment. Our ideal candidate thrives in a multicultural setting, has a passion for customer care, and is eager to embrace new challenges. At Blu Selection, we believe in nurturing talent and empowering our employees, offering comprehensive training programs and professional development opportunities. This is more than just a job; it’s a chance to be part of a supportive community that values collaboration and innovation. If you're ready for a rewarding adventure in Greece while making a positive impact on customers' lives, we would love to hear from you! Your responsibilities and impact as a Customer Support will include: Provide exceptional customer service support to Dutch-speaking clients via phone, email, and chat. Resolve customer inquiries and issues while ensuring a positive experience throughout the interaction. Maintain thorough knowledge of products and services to assist customers effectively. Collaborate with team members and share insights to improve service quality. Accurately document customer interactions and maintain updated records in the system. Identify opportunities for process improvement and contribute innovative ideas. Participate in training sessions and workshops to continually enhance skills and processes  Skills, qualifications, and interests you need to succeed in this role: Fluency in German (spoken and written) and proficient English communication skills. Previous experience in customer service or a similar role preferred. Excellent problem-solving skills and attention to detail. Ability to work independently as well as part of a team in a fast-paced environment. Strong interpersonal skills with a customer-oriented mindset. Basic technical knowledge to assist customers with product-related issues. Willingness to relocate to Greece and embrace a new culture. What's in it for you? Development opportunity's Permanent contract after six months Flight ticket and up to 4 weeks accommodation paid for Royal salary Two extra salaries per year Your future company:   In Athens, there's a company dedicated to supporting your career growth, enhancing your language abilities, securing housing, and fostering social integration. Your potential employer is a renowned multinational organization, celebrated globally for excellence in sales and customer service solutions. Are you prepared to contribute to their diverse international team, which boasts talents from over 80 different nationalities? They want you to be part of their journey!

Reporting directly to the Phone Support Team Leader, you will be responsible for responding to customer inquiries via email, phone, and/or chat. These inquiries will be related to the purchase, use, and renewal of our client's services. We are seeking candidates who enjoy customer interaction and are eager to share their administrative knowledge to assist others. Flexibility and adaptability to both external and internal customer needs are a must. Your responsibilities and impact as a Support Specialist will be: Provide comprehensive technical support for domains, email, hosting, and website creation tools. Identify and address customer needs, offering guidance on products and services. Proactively follow up with customers, offering technical assistance via chat and phone. Escalate complex queries to the second level of technical support if necessary. Skills, qualifications and interests you need to succeed in this role: Proficiency in both Spanish and Catalan is essential. Availability to work rotating shifts, including weekends. Previous experience in customer service or helpdesk (preferred). Strong interest in the IT field. Excellent communication skills, both verbal and written. What's in it for you? Job stability within a welcoming and collaborative work environment. Hybrid model after training period  Continuous learning opportunities through technical training and professional development. Optional English classes during working hours. Additional benefits such as meal vouchers and health insurance. Attractive incentive plans and opportunities for career growth. Your Future Company:  Our client is a multicultural company specialized in selling IT services and products. We are looking for a customer service agent with Catalan and Spanish languages.

Are you passionate about delivering exceptional customer service and have experience in the luxury sector or hotel industry? Are you ready to represent one of the world’s most prestigious automotive brands? If so, we have the perfect opportunity for you! Our client, a leading luxury automotive brand, is seeking Customer Expert to be the first point of contact for their discerning clientele. As a Customer Expert, you will be an ambassador of the brand, ensuring that every interaction leaves a lasting positive impression on the customer. Your Responsibilities as a Customer Expert: ​ Act as the first point of contact for customers, representing the brand with professionalism and empathy. Provide tailored support to resolve customer concerns while maintaining and enhancing customer relationships. Contribute to the expansion and improvement of the Customer Interaction Center by offering creative and constructive input. Ensure that every customer interaction is a positive experience that reflects the luxury status of the brand. ​ What’s in it for you? ​ Starting date: 1st of November/December/January Be part of building an innovative Customer Interaction Center for one of the top luxury automotive brands. Competitive salary and growth opportunities. Partial remote working option after the initial training period. Work in a dynamic and inclusive environment with a focus on quality and innovation. ​ Skills, qualifications and interests you need to succeed in this role: Native level of German and a proficient level of English. At least 1 year of experience in luxury customer service or the hotel industry. Excellent verbal and written communication skills with a strong ability to empathize and understand customer needs. Structured, well-organized, and able to handle tasks efficiently. Experience in the automotive industry is a plus.

Do you have passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travellers´ journeys a success!   We are looking for dynamic people like you who are open for a new experience abroad! Your responsibilities and impact as a Travel Agent will be: Booking management (altering, cancelling or creating new reservations) Assisting clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requests Managing the reservations back-office (ticket issuing, modification and cancellation of reservations) Replying to emails and messages from customers all over the world in English and native lang. Most importantly, always ensuring a high level of customer service. Skills, qualifications and interests you need to succeed in this role: The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job.  A native level of Danish and a good level of English Enthusiasm about travelling and tourism industry Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skilful at communicating with people Being energetic, innovative and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Barcelonal for an international career and life experience What's in it for you: A full-time job, 39h/week with rotative shifts Competitive Salary Great growing opportunities Work in an international environment in a multinational company in Malaga Your Future Company:  Two French entrepreneurs created a startup in 2000 and today, their idea has developed into a leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are in business with. They have become one of the biggest international customer experience solution providers with more than 75.000 multilingual employees located in over 50 countries around the world. Currently, they are looking for new members to join them on their journey in their Barcelona office.

You have experience in luxury customer service or the hotel industry and are based in Berlin? Our client – a luxury automotive brand – is looking for customer care agents to give customers the highest quality service. As the first point of contact for customers, you will be a true brand ambassador and can have a significant impact on the customer experience. Sounds interesting? Then what are you waiting for? Your future company: An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater for the needs of their international clientele.  What´s in it for you? Starting date: ASAP Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands Competitive salary Possibility to partially work from home after the initial training months Working in a dynamic and inclusive work environment Your responsibilities and impact as a Customer Service Representative will be: Be the friendly and empathetic first point of contact for customers by representing the company professionally Contribute to the growth  of the Customer Interaction Center by bringing fresh ideas Use your communication skills to resolve customer issues and maintain a good relationship Most importantly: ensure that every customer walks away with a smile to reflect the company’s quality standards Skills, qualifications and interests you need to succeed in this role: Native level of German with a proficient level of English Previous experience in luxury Customer Service or the Hotel industry (min. 2 years) Already based in Berlin Having excellent verbal and written communication skills Being able to quickly understand customers´ needs and empathise with them Structured and well-organized way of working Experience working in the automotive industry is a plus

Are you ready to be the first point of contact for customers of one of the world’s largest financial service providers? Are you willing to be the crucial link in the Talk & Helpdesk team, assisting customers with inquiries about their debit cards, accounts, payments, and fraud while closely following procedures? If so, we have an exciting opportunity for you as a Customer Service Representative! Your responsibilities as a Customer Service Representative are: Handling customer inquiries, technical complaints, and questions related to online banking and the phone app Providing end-to-end solutions for technical questions Assisting customers with questions about their cards, accounts, payment status, and fraud while following specific procedures Using phone and email channels to help customers Following security procedures around sensitive data Ensuring accurate documentation of actions taken with customers in the system What’s in it for you? Permanent contract Full-time rotating shifts, Monday to Friday from 09:00 - 21:00 and weekends from 09:00 - 17:00. 5 days a week, 2 weekends per month. Fully paid training, professional development, and 2-week career evolution program Equipment provided by the company Growth opportunities within the company Team events Free Spanish lessons Possible meal allowance Ongoing training International environment Support from the company regarding NIE and SSN Skills, qualifications, and interests needed to be successful in this role: Fluent in Dutch and a good level of English A good listener, comfortable and skilled in communicating with people Energetic and innovative, proactive in a fast-paced environment Interest in the banking sector Reliable, able to handle sensitive data Your future company: This Belgian business process outsourcing company is known for delivering quality service in customer experience and business consultancy for its clients. As a proud "people company" that continually adapts to maintain a safe working environment for its employees, they are looking for new candidates to join their multilingual team based in Barcelona.

Job Description Are you passionate about helping others? Do you enjoy supporting people with their health and well-being? Join a leading consulting firm in the insurance sector and be part of a team that assists policyholders with their healthcare inquiries and benefits. Your responsibilities and impact as a French-speaking Advisor will be: You will handle inquiries from customers regarding their health insurance policies, ensuring they receive the support and information they need. Your tasks will include: Responding to inbound calls and written inquiries about health insurance coverage and benefits. Managing customer information related to contributions, reimbursements, and social security benefits. Handling policyholder requests for benefit adjustments, changes in coverage, or beneficiary updates. Coordinating and ensuring timely and accurate processing of customer information. Supporting customers with professional and empathetic problem-solving. Monitoring concurrent tasks to ensure efficiency and adherence to quality standards. Skills, qualifications, and interests you need to succeed in this role: Fluency in French, with a good level of English. Strong customer service skills with a focus on effective communication. Organized and proactive in resolving issues. Attention to detail and the ability to manage multiple tasks simultaneously. Interest in healthcare, benefits, and insurance. Comfortable working in a multicultural environment with team collaboration. What's in it for you? Type of contract: Unfixed term contract with stability in employment. Working hours: Full-time (40 hours/week), Monday to Friday (07:30 – 17:30). Salary conditions: Gross monthly salary and bonuses : 850€-1170€ Relocation Package included (flight and accommodation)

Are you sick of the Dutch weather and looking to live somewhere warm and sunny? Do you love the Mediteranian lifestyle? And have you always dreamed of surfing the famous Portugal waves? Then we are looking for you! Join a global leader in the BPO industry as a content moderator in sunny Lisbon. Regardless of your professional background, you can work in an international office where you can ensure a positive online experience. You do this by monitoring and reviewing user-generated content. This role is crucial in maintaining a safe, respectful, and positive environment for all users.  If this sounds interesting to you, then this is the perfect chance to combine work with the beautiful Portuguese lifestyle. Apply today and take the next step in your career! What is in it for you? A great salary with 2 options: Including free shared accommodation with all bills included: €950 - €1008 gross/month Excluding accommodation, 1237–1307 gross/month Help with all paperwork, opening a bank account, etc.  Flight expenses are covered and airport pick-up.  Free activities! Join football clubs, surfing classes, cooking classes, and parties! Hybrid work possibilities after training.  Being a part of a young and international team The experience of a lifetime! Your responsibilities as a content moderator will be: Reviewing and scanning content on the app Checking if it is appropriate and coincides with the platform guidelines Evaluating reported content Safeguarding the user experience The skills, interests, and qualifications you need to succeed in this role are: You are a native or C1 Dutch speaker and have an advanced level of English. You have well-developed critical thinking skills.  You have an affinity for social media.  You have attention to detail and have an ability to spot nuances and inconsistencies. You are happy to work a rotative schedule, including night shifts. You have previous experience in content moderation, although not required.  Your future company: Located in Lisbon, the company you´re going to work for is a global leader in sales and customer service solutions provider and has 14,000 employees worldwide. They are currently working on 50+ projects with multinational brands like Spotify and Microsoft. Here you will work on your career development, language skills, and social integration. Are you ready to be an added value to their international team, including talents from more than 80 nationalities from all over the world? Because they want you on the team! Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

We are seeking a dedicated and empathetic Customer Service Representative to join our client's team in Spain's beautiful capital, Madrid! Your responsibilities and impact as a Customer Experience Specialist will be: Supporting clients’ activities by being the very first point of contact for their customers: Answering incoming queries from customers and ensuring contractual SLA is maintained  Identifying issues and provide solutions Ensuring high level of customer satisfaction Being a team player and participate in the success of the team and project, e.g. provide cover for absent colleagues together with the team and attending regular team meetings  Skills, qualifictaions and interests you need to succeed in this role: A native level of Dutch and an advanced level of English Having knowledge about IT platforms, equipment and applications such as Windows/MS Office Having previous experience in sales (up-selling and cross-selling)  Being an attentive listener, comfortable and skilful at communicating with people Being a team player with high social competence Being energetic, innovative and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Already living in Madrid and available to start ASAP What’s in it for you? Full-time permanent contract   40h/week, rotational schedule depending on the project  Salary: starting from 20.500€ gross/year depending on the role Opportunity to join an international company An open-minded and employee-oriented working environment Career development opportunities Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Feel free to check our other opportunities for Dutch speakers in Spain,Greece or Portugal, or send us your CV to be considered for other projects or future opportunities.

We are seeking a dedicated and empathetic Customer Service Representative to join our client's team in Spain's beautiful capital, Madrid! Your responsibilities and impact as a Customer Experience Specialist will be: Supporting clients’ activities by being the very first point of contact for their customers: Answering incoming queries from customers and ensuring contractual SLA is maintained  Identifying issues and provide solutions Ensuring high level of customer satisfaction Being a team player and participate in the success of the team and project, e.g. provide cover for absent colleagues together with the team and attending regular team meetings  ​ Skills, qualifictaions and interests you need to succeed in this role: A native level of German and an advanced level of English Having knowledge about IT platforms, equipment and applications such as Windows/MS Office Having previous experience in sales (up-selling and cross-selling)  Being an attentive listener, comfortable and skilful at communicating with people Being a team player with high social competence Being energetic, innovative and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Already living in Madrid and available to start ASAP ​ What’s in it for you? Full-time permanent contract   40h/week, rotational schedule depending on the project  Salary: starting from 20.500€ gross/year depending on the role Opportunity to join an international company An open-minded and employee-oriented working environment Career development opportunities Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Feel free to check our other opportunities for German speakers in Spain,Greece or Portugal, or send us your CV to be considered for other projects or future opportunities.

Du interessierst dich für technische Produkte und hast gute Kommunikationsfähigkeiten? Dann ist dieser Job in Lissabon, Portugal genau das richtige für dich! Bewirb dich jetzt und starte dein Abenteuer im Ausland! Dein zukünftiges Unternehmen: 2 französische Unternehmer gründeten im Jahr 2000 ein Startup und führen heute eine globale Marke. Ihr Wachstum und ihre lösungsorientierten Dienstleistungen werden von den fortschrittlichsten Marken und führenden Unternehmen, mit denen sie heute zusammenarbeiten, anerkannt. Sie sind zu einem der größten internationalen Anbieter von Kundenerfahrungslösungen mit mehr als 75.000 mehrsprachigen Mitarbeitern in über 50 Ländern auf der ganzen Welt geworden und suchen nach neuen Mitgliedern, die sie auf ihrer Reise in ihrem griechischen Zentrum begleiten. Was steckt für dich drin? Die Möglichkeit, mit einigen der größten Marken der Branche zusammenzuarbeiten Ein multikulturelles und internationales Umfeld Arbeitszeiten in Rotationsschichten je nach Projekt Konkurrenzfähiges Gehalt: 1100€ brutto / Monat x 14 Monate + bis zu 100€ / Monat Leistungsprämie + Essensgutscheine in Höhe von 7,23€ / Arbeitstag + Erstattung einiger Transportkosten + Private Krankenversicherung und Zahnvorsorge (nach sechs Monaten) Vollständig bezahlte Ausbildung, berufliche Entwicklung und Karriereentwicklung Für internationale Bewerber: Erstattung (bis zu 400 €) des Flugtickets nach 6 Monaten innerhalb des Unternehmens 6 Monate Unterkunft in einer vom Unternehmen zur Verfügung gestellten Wohngemeinschaft (Mietkosten zu zahlen) Wie sieht dein Tag als technischer Berater aus?  In dieser Position bist du dafür verantwortlich, einen exzellenten Kundenservice und technische Beratung für Kunden zu gewährleisten, einen außergewöhnlichen Mehrwert zu schaffen und alle Probleme zu lösen, um eine gleichbleibende Servicequalität zu liefern. Du bearbeitest Kundenanfragen, Beschwerden und technische Probleme und leitest diese an zuständige Teams weiter Du baust Kundenbeziehung auf und repräsentierst die Firma als Hauptkontaktpunkt zu Kunden Du analysierst Fälle, Daten und ermittelst Ursachen für passende Lösungen Du kommunizierst mit Kunden per Telefon, E-Mail oder Chat, um schnellstmögliche Lösungen zu bieten ​Du triffst Entscheidungen basierend auf Unternehmensrichtlinien, Produktkenntnissen und Kundenbedürfnissen Was du brauchst um als technischer Berater zu rocken: Deutsch als Muttersprache + fließend in Englisch (Niveau B2) Vorzugsweise bereits 6 Monate Erfahrung im technischen Support Solide IT-Kenntnisse, einschließlich der effizienten Nutzung von Reporting-Tools für Kundeninteraktionen. Gute Kommunikationsfähigkeiten, sowohl schriftlich als auch mündlich Du bist ein Teamplayer, enthusiastisch und arbeitest selbstständig Nachweislich kundenorientierter Ansatz, Problemlösungsfähigkeiten und eine kooperative Denkweise.

Functieomschrijving Ben je geinteresseerd in IT, en heb je een passie voor klantenondersteuning? Perform jij optimaal in een dynamische, internationale omgeving waar teamwork en innovatie centraal staan? We zijn op zoek naar een Nederlandstalige Eerste Lijn Analist, vloeiend in Spaans en Engels, om ons Global Service Desk in Spanje te versterken. In deze rol ben jij het eerste aanspreekpunt voor gebruikers in heel Europa. Je helpt bij het oplossen van IT-problemen en ondersteunt hun digitale transformatie. Als je graag wilt groeien, bijdragen, en deel wilt uitmaken van een ondersteunend team, horen we graag van je! Jouw verantwoordelijkheden en impact als Eerste Lijn Analist zullen zijn: Beantwoorden van vragen en het ondersteunen van klanten via verschillende tools: telefoon en e-mail, met dagelijks contact met onze gebruikers uit heel Europa Oplossen van IT-problemen van onze partners die zich kunnen voordoen tijdens kantoorwerk Documenteren en vastleggen van oproepen in het ticketsysteem Het doorverwijzen van problemen die niet kunnen worden opgelost naar de bevoegde teams Behouden en verbeteren van klanttevredenheid Onderhouden van communicatie met je directe teamleden en verschillende afdelingen Vaardigheden, kwalificaties en interesses die je nodig hebt om in deze rol te slagen: Je bent moedertaalspreker of vloeiend in Nederlands en hebt een gevorderd niveau van Spaans en Engels Je bent geïnteresseerd in het leren over IT Je hebt een positieve, proactieve houding en houdt van probleemoplossing Je hebt logisch denkvermogen en geniet ervan anderen te helpen bij het oplossen van problemen Je hebt uitstekende communicatieve vaardigheden en een klantgerichte instelling Je werkt graag in een team Je respecteert het tijdschema en bent punctueel Wat wij jou bieden: 80% van de tijd remote werken - 4 dagen/maand op locatie Shiftrotatie: 8.00 - 17.00 uur van maandag tot vrijdag, op vrijdag een uur minder Maaltijdcheques (1100€ per jaar) na 3 maanden en privégezondheidsverzekering met Sanitas na 6 maanden Jaarsalaris van 20.535,87€ bruto/jaar Een internationale omgeving waar mensen elkaar ondersteunen en respecteren Toegang tot VIP District: kortingen op sportscholen, restaurants, autowas, enz. Carrièreontwikkeling en leiderschapsprogramma’s Gratis online taallessen (DU, FR, SP & EN) Snelle sollicitatieprocedure Volledig betaalde training Fietsenstalling Jouw Toekomstige Bedrijf: Onze klant is Europa’s toonaangevende onafhankelijke aanbieder van IT-consultancydiensten. Ze beheren Infrastructure Operations Centers en Group Service Desks in Europa, Zuid-Afrika, Azië en Amerika om ondersteuning te bieden in meer dan 30 talen. Voor hun kantoor in het centrum van Barcelona zijn ze op zoek naar nieuwe medewerkers om hun IT-helpdeskteam te versterken dat werkt aan een interessant project voor een groot luchtvaartbedrijf.

Are you passionate about IT and customer support? Do you thrive in a dynamic, international environment where teamwork and innovation are at the core? We’re looking for a Dutch-speaking First Line Analyst, fluent in Spanish and English, to join our Global Service Desk in Spain. In this role, you'll be the first point of contact for users across Europe, helping to resolve IT issues and support their digital transformation journeys. If you’re eager to grow, contribute, and be part of a supportive team, we’d love to hear from you! Your responsibilities and impact as a First Line Analyst will be: -Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe -Resolving IT issues of our partners which can occur during office work -Documentation and logging of calls on the ticketing tool -Delegation of problems which cannot be resolved to the competent teams -Maintaining and improving customer satisfaction level -Communication with your direct team members and different departments Skills, qualifications and interests you need to succeed in this role:  -You are native or fluent in Dutch and have an advanced level of Spanish and English -You are interested in learning about IT -You have a positive, can-do attitude and you like problem-solving -You have logical thinking and enjoy helping other people to solving issues -You have outstanding communication skills and customer focused mind-set -You enjoy working in a team -You respect the time schedule and are punctual What´s in it for you:  -Remote work 80% of the time - 4 days/month on-site -Shifts Rotation: 8AM - 5PM Monday-Friday, one hour less on Fridays -Ticket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 months -Annual salary of 20,535.87€ gross/year -An international environment where people support and respect each other -Access to VIP District: gym discounts, restaurants, car wash, etc -Career development and leadership program opportunities -Free online language classes (GER, FRE, SPA & ENG) -Fast recruitment process -Fully paid training -Parking for bicycles Your Future Company: Our client is Europe’s leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.

You are interested in technology and know a few things about it? You want to be part of a multicultural team in a company which works alongside well-known brands? You want to work for an American multinational technology company which focuses mainly on Internet-related products and services?  You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime! Your responsibilities and impact as a Technical Support Agent will be: – Provide support on customers by responding to inbound requests + document relevant case information – Assist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channels – Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels – Ensure excellent customer satisfaction through responding in an appropriately and friendly manner – You will work in a multicultural team environment alongside a diverse team Skills, qualifications and interests you need to succeed in this role: The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them! – You are a native Norwegian speaker + a good level of English  – You are looking for a job opportunity abroad – You are motivated and committed to your work – You have no troubles with writing in Norwegian – You are a team player and willing to work with many other nationalities – Sales/ Commercial background is a plus – Previous experience in Customer Service or credit recovery experience is a plus What’s in it for you? – CDI - 3 months of trial period – Working hours: Monday to Sunday, rotating shifts 8 am to 10 pm – A package in line with the market: 1500€ gross/month (paid 14x) + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months) – If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay) – Opportunity to be part of a challenging and fast paced environment – Possibility to collaborate with some of the biggest brands in the industry – A multicultural and international environment – Fully paid training, professional development and career evolution Your Future Company: Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands. Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.

Our client in Portugal is looking for Norwegian speaking employees for the client in retailing. You’ll play a vital role in ensuring customers feel supported and satisfied, contributing to the mission of a world-famous furniture retail company.  Your responsibilities and impact as a Customer Service Agent will be: Answering incoming queries from customers Identifying issues and provide solutions Tracking and Follow-up of deliveries Ensuring high level of customer satisfaction Recording data in the CRM system Providing ad-hoc support   Being a team player and participate in the success of the team and project Skills, qualifications and interests you need to succeed in this role: A native level of Norwegian and at least a B2 level of English Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism Being a real team player and committed to your work Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Lisbon for an international career and life experience Having a valid Portuguese work permit (required). What’s in it for you? Long-term opportunity, 6 months contract - renewable Full WFH in Portugal (mainland) Working hours in rotative shifts: Mon - Sat, 07:00 AM – 08:00 PM A package in line with the market: 1500€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months) If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay) Opportunity to be part of a challenging and fast paced environment Possibility to collaborate with some of the biggest brands in the industry A multicultural and international environment Fully paid training, professional development and career evolution Your future Company: Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands. This project is not for you? Feel free to check our other opportunities for Norwegian Speakers or send us your CV to be considered for other projects or future opportunities.

Qualität und Service sind in der heutigen Welt das A und O für Unternehmen, um wettbewerbsfähig zu bleiben. Diese berühmte Online-Videoplattform sucht dich, um ihr Team von Kundendienstspezialisten in Lissabon zu verstärken!  Deine Aufgaben und dein Einfluss als Online-TV Spezialist werden sein: Fähigkeit, sich in die Kunden hineinzuversetzen, sich die Probleme, die sie melden, zu eigen zu machen und bei der Lösung schwieriger Situationen ruhig zu bleiben. Problemlose Kommunikation und Zusammenarbeit mit externen TV- und Medienpartnern per E-Mail, Telefon, Anruf usw. Kontaktaufnahme mit anderen Abteilungen und Weiterleitung der betreffenden Fälle und Probleme an die zuständigen Abteilungen Sicherstellung und Beteiligung am Erfolg deiner Abteilung.  Befolge ordnungsgemäße Diagnose-, Eskalations- und Sicherheitsverfahren Fähigkeiten, Qualifikationen und Interessen, die du brauchst, um in dieser Rolle erfolgreich zu sein: Deutsche Muttersprache und mindestens B2-Niveau in Englisch Ausgeprägte Geschäfts- und Kommunikationsfähigkeiten Sicherer Umgang mit Microsoft, Excel und/oder ähnlichen Anwendungen zur Datenerfassung. 2 Jahre Erfahrung im Kundenservice in einem Contact Center (wünschenswert) Wissen um den Wert und die Wirkung, die ein gutes Kundenerlebnis schaffen kann Ein aufmerksamer Zuhörer, der sich in der Kommunikation mit Menschen wohlfühlt und geschickt ist Energie, Innovation und proaktives Arbeiten in schnellem Tempo Begeisterung für interkulturelle Kommunikation und den Expatriate-Lifestyle Du lebst in Lissabon oder bist bereit, für eine internationale Karriere und Lebenserfahrung nach Lissabon umzuziehen Eine gültige portugiesische Arbeitserlaubnis (erforderlich Was ist für dich drin? Zeitplan: 40 Stunden/Woche in Wechselschichten (Mo-Fr., 8 bis 20 Uhr) Wettbewerbsfähiges Gehalt (abhängig von deiner Erfahrung) Essensgutscheine + Fahrtkostenzuschüsse Private Krankenversicherung nach 6 Monaten Umzugspaket Angenehmes und inspirierendes Arbeitsklima in einem internationalen Umfeld Die Möglichkeit, Teil eines schnell wachsenden globalen Unternehmens zu werden, das mit weltbekannten Marken zusammenarbeitet Berufliche Entwicklung und klarer Karrierepfad Ausbildung und Entwicklungsmöglichkeiten Wettbewerbsfähiges Gehalt, Umzugsbeihilfe und Unterstützung Kostenloses Obst, Kaffee, Tee und Wasser und vieles mehr! Dein zukünftiges Unternehmen: Arbeite im sonnigen Lissabon bei einem der weltweit führenden professionellen Dienstleistungsunternehmen im technologischen und digitalen Bereich. Dein zukünftiger neuer Arbeitgeber ist eine vielfältige Gemeinschaft von mehr als 300.000 Menschen, die zusammenarbeiten. Das Team ist fürsorglich und hilfsbereit und glaubt an eine kontinuierliche Verbesserung, um seine Karriere voranzutreiben. Darüber hinaus handelt es sich um ein vielfältiges Umfeld, das ein Höchstmaß an Gleichberechtigung anstrebt. Was dich in Lissabon erwartet? Ein buntes Stadtbild und eine reiche Kulturgeschichte Vorteile des Lebens in einer europäischen Hauptstadt mit einem kleinen Budget Köstliche portugiesische Küche und berühmte Café-Kultur Freundliche Menschen, gute Laune und ein fröhliches Stadtleben Ganzjährig warmes Klima und ein sonniges Strandleben am Atlantik Eine große englischsprachige lokale Gemeinschaft und ein internationales Umfeld Ist dieses Projekt nicht das Richtige für dich? Schau dir unsere anderen Stellenangebote für deutschsprachige Mitarbeiter in Portugal an oder schick uns deinen Lebenslauf, um für andere Projekte oder künftige Angebote berücksichtigt zu werden.

We are searching for enthusiastic Customer Support/ Back Office professionals wanting to discover Portugal and help the customers.Are you someone who wishes to live Portugal? Explore Lisbon? Then do not hesitate to join the team! Your responsibilities and impact as Customer Support/Back-Office will be: Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands Answering inquiries from customers by phone, e-mail and chat Identifying issues and provide solutions Ensuring high level of customer satisfaction Processing goods returns and refunds Providing ad-hoc support Being a team player and participate in the success of the team and project Skills, qualifications and interests you need to succeed in this role: A native level of Dutch and at least a B2 level of English  A high school degree Having a valid work permit for the specific country (required) Living in or willing to relocate to Portugal for an international career and life experience Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism Being a real team player and committed to your work Excitement about intercultural communication and the expatriate lifestyle Knowledge of the value and impact that a good customer experience can create  What’s in it for you? Type of contract: a long-term fixed term contract, renewable every year or even indefinite  Working hours: full time (40h/week) Different schedules depending on the project, 8 hours a day, rotational schedule or regular working hours Various model options: on site, hybrid or remote projects Salary range: 950 - 1300€ gross/month depending on project and relocation package For international candidates: Relocation Package including accomodation and flight/travel tickets Help with paperwork, opening bank account, etc. upon your arrival Health insurance after training Different add ons such as language lessons, cooking classes, sports activities, and social events organized by the company Real career opportunities in different career paths Your Future Company: By working with the major global players in BPOs, you have the flexibility to choose between locations in Portugal or Greece or Spain, including trendy cities such as Lisbon, Porto, Athens, Barcelona or Valencia. Regardless of your location, you can expect an international experience in and around your future workplace. Every city has a vibrant and lively culture, a warm climate, welcoming locals, unique cuisine, an international community and plenty to discover.

Are you passionate about providing exceptional customer service and looking to join a dynamic team in one of the most vibrant cities in the world? We are seeking a dedicated Customer Support Specialist to join our client, a renowned home appliance company in beautiful Barcelona.  If you are enthusiastic, customer-focused, and ready to take on a new challenge, we would love to hear from you! Your responsibilities and impact as a Customer Care Advisor will be: Answering incoming customer queries promptly Identifying issues and providing effective solutions to ensure customer satisfaction Recording customer data accurately in the CRM system Providing ad-hoc support as required Being a team player and collaborating for the success of the team and project What's in it for you? Possibility to work either 39h/week or 30h/week Salary Package of 1810€/ month gross OR 1392€/ month gross Indefinite contract (probation period 2 months) Working hours from Mo-Fr 9 AM to 6 PM (39h) OR 9 AM to 3 PM (30h) Hybrid position (33% in the office)  Working in an international Team on site in Poblenou, Barcelona Hybrid Training of 8 days (nearly fully paid) Skills, qualifications and interests you need to succeed in this role: A native-level proficiency in  German and a C1 level of English A valid Spanish work permit (required) Start availability on 12/08, 26/08 or 09/09 Living in Barcelona Excellent listening skills and proficient communication abilities A drive for excellence and professionalism Strong teamwork skills and dedication to collaborative success Excitement about intercultural communication and the expatriate lifestyle Your Future Company:  Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.