Customer Service

“To give real service you must add something which cannot be bought or measured with money – sincerity and integrity.”   Have you ever imagined living abroad and enjoying life in a sunny destination? This Customer Service opportunity allows you to build your career while experiencing life under the Portuguese sun in the vibrant city of Lisbon.   Your responsibilities and impact as a Customer Service Agent will be: Assisting customers with incoming questions and issues Delivering a high level of customer service at all times Providing clear and helpful information to clients Proactively reaching out to support customers when needed Recording and updating customer data in the CRM system Contributing to a positive customer experience and satisfaction Solving problems in an accurate and efficient way Collaborating closely with your team to achieve the best results Skills, qualifications and interests you need to succeed in this role: A native level of Dutch and a B2–C1 level of English An understanding of the importance and impact of great customer experience Strong communication and interpersonal skills Availability for at least 6 months up to 1 year A team-oriented mindset and commitment to your work Interest in intercultural communication and an international lifestyle Living in or willing to relocate to Lisbon for an international career experience A valid Portuguese work permit is required What’s in it for you? Type of contract: Fixed-term contract with the possibility of renewal Working hours: Full-time with rotating shifts depending on the project Training: Start your journey with a comprehensive onboarding and training program Salary conditions: Option 1 including accommodation: 1040 euros gross per month including free accommodation in a shared flat with bills included Option 2 without accommodation: 1298 euros gross per month Compensation during training period of 1 to 4 weeks is almost fully paid Relocation package for international candidates: Reimbursement of your initial flight expenses after three months Support with administrative steps such as paperwork and opening a bank account Possibility to stay in company accommodation for up to one year, deducted partially from your salary Extra perks: Private health insurance after six months in addition to standard coverage Free Portuguese language courses, cooking classes, sports activities and social events organized by the company Portuguese public holidays and 22 days of paid holiday per year Modern office facilities and work environment Extensive training and multiple career development opportunities The chance to learn a new profession from the ground up Regular team events and activities outside of work An international experience that goes far beyond a typical job What should you expect from living in Lisbon? A colorful city with a rich cultural and historical heritage The advantages of living in a European capital while keeping living costs manageable Delicious Portuguese cuisine and a famous café culture Friendly locals and a relaxed, welcoming atmosphere A sunny climate and beautiful beaches along the Atlantic coast A large international community and many English-speaking residents Your future company: Based in Lisbon, this company supports you throughout your journey, from professional development and language learning to accommodation and social integration. Your new employer is a multinational organization recognized as one of the leading global providers of sales and customer service solutions. You will join an international team made up of professionals from more than 80 nationalities. Is this project not the perfect fit for you? Feel free to explore our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for future roles.

Location: Lisbon, Portugal - On-Site Contract: Full-time | Initially 1-year contract with the possibility to extend   In today’s competitive market, quality and outstanding service are essential for a company’s success. From resolving technical issues and offering product guidance to ensuring customer satisfaction through follow-ups, exceptional customer support plays a crucial role. This is where you come in. Join our client’s team and take the opportunity to make a real impact! Responsibilities & Tasks: Provide professional customer support in German (written and spoken) via email, phone, chat, or social media. Handle customer inquiries, complaints, and requests promptly and in a solution-oriented manner. Ensure high levels of customer satisfaction and maintain service quality standards. Follow up on unresolved issues and ensure they are properly resolved. Being a team player and contributing to the team's and the project's success. Skills and qualifications needed to succeed in this position: Native-level of German and at least a B2-level of English. Previous customer service experience is a plus. Knowledge of the value and impact that a good customer experience can create. Being an attentive listener, comfortable and skillful at communicating with people. Having a drive for excellence and professionalism. Being a real team player and committed to your work. Having a valid Portuguese work permit/EU citizen (required). What’s in it for you? Competitive salary. Full-time position with 40h/week. Working in a very international environment, gaining working experience with well-known companies.  Working in a fast-paced and highly changeable environment. 22 vacation days. Constant skill development inside the company. Possibility to live in one of the company's apartments. Initial flight expenses refund if you are coming from abroad. Free courses, sports activities, and organized events. All-inclusive starter pack for your experience in Lisbon What should you expect from living in Lisbon? Living and working in Lisbon offers the perfect mix of career opportunities and an exciting lifestyle. Known for its sunny weather, vibrant international community, and relaxed atmosphere, the city attracts young professionals from all over the world. After work, you can explore charming neighborhoods, enjoy the local food scene, watch the sunset by the ocean, or spend weekends surfing along Portugal’s beautiful coastline. With its dynamic social life, affordable lifestyle compared to many European capitals, and welcoming environment, Lisbon is an ideal place to start or grow your international career while making unforgettable experiences.     Take the next step in your career and join a dynamic international team where your impact truly matters. If this sounds like an exciting opportunity for you, apply now and start your journey in an international environment where your skills can make a difference.  

Do you enjoy helping people and solving problems along the way? A leading global automotive and transportation organization is looking for motivated Customer Support Specialists to join its team in Greece. In this role, you will support users of a well-known commercial vehicle and mobility services platform, assisting them with service requests, account-related questions, and vehicle- or order-related inquiries. You will play a key role in ensuring customers receive clear, efficient, and reliable support throughout their service journey. Join an international and fast-paced environment where customer experience is at the heart of everything, and where your support helps customers feel confident and well taken care of. What you will be doing • Managing incoming customer interactions via phone, chat, and email • Assisting customers with service requests, order updates, modifications, and billing-related questions • Supporting users with account access and profile-related inquiries • Providing accurate information about services, policies, and operational procedures • Handling customer concerns in a professional, solution-oriented, and empathetic manner • Ensuring a high level of customer satisfaction by delivering timely and clear support Job requirements • Fluency in Danish and English, both written and spoken • Strong communication skills and a service-oriented mindset • Good problem-solving abilities and attention to detail • Ability to stay calm and professional when dealing with time-sensitive or complex situations • Previous experience in customer support, automotive services, logistics, or technical support is considered an advantage • Interest in automotive, transportation, or digital service platforms is a plus What is offered • Competitive monthly salary plus two additional salaries per year • Relocation package including flights and accommodation • Referral program with attractive bonuses for recommending friends • Private health care benefits and access to various discounts • Comprehensive paid training delivered by certified instructors • Engaging company events, community initiatives, and social responsibility projects • Free online Greek language courses • Modern offices with comfortable break areas and a positive working atmosphere • Employment with a Great Place to Work–Certified company that values diversity and inclusion This role offers an excellent opportunity to build an international career within a global automotive technology environment, develop valuable customer service skills, and grow professionally in a supportive and inclusive workplace that promotes equal opportunities for everyone.

Imagine organizing a surprise dinner at an exclusive restaurant, securing last-minute tickets for a sold-out event, or coordinating seamless international travel for demanding clients.   As a Travel Experience Specialist, you will support premium members with their lifestyle and travel needs, delivering highly personalized service and building strong, long-term relationships.   This role goes beyond traditional customer support. You will create memorable experiences by anticipating needs and delivering tailored solutions with professionalism and creativity.   Your Responsibilities In a dynamic and service-driven environment, you will handle a variety of high-end requests, such as: Restaurant bookings, transport arrangements, and local mobility services Travel organization including flights, accommodation, and itineraries Support related to insurance matters and payment services Providing tailored recommendations for lifestyle, dining, and travel experiences Your mission will be to offer proactive and creative solutions while ensuring each client enjoys a smooth and exceptional experience. In this role, you will: Communicate with members via phone and digital platforms Understand client expectations and deliver personalized support Add value beyond the original request to create memorable moments Ensure accuracy, reliability, and service excellence at every stage Analyze requests carefully and provide suitable solutions within required timeframes Document and monitor requests using internal systems such as CRM and ticketing tools   Your Profile Native-level French with excellent written and verbal communication skills Professional fluency in English Additional languages such as Spanish, German, or Italian are a plus Strong interpersonal and communication skills Service-oriented mindset with a focus on quality and detail Strong organizational skills and the ability to manage multiple requests simultaneously Comfortable using digital tools such as Microsoft Office and CRM platforms Experience & Background Bachelor’s degree or equivalent qualification Previous experience in travel, hospitality, luxury services, or high-end customer support is advantageous Customer-focused, proactive, and solution-driven attitude Ability to work effectively within a team in an international environment What We Offer Permanent position located in Paris Flexible rotating shifts from Monday to Sunday between 7:00 AM and 10:00 PM Modern office environment within an international company Supportive team culture focused on quality and service excellence Meal vouchers covered at 60% 75% reimbursement of public transportation plus sustainable mobility allowance Hybrid work option with up to 2 days remote work per week after 6 months A company culture that values diversity, inclusion, and equal opportunities Join an international team in Paris as a Travel Experience Specialist supporting premium members with travel planning, restaurant bookings, and lifestyle requests while delivering exceptional personalized service.

Polish Operations Support Expert in Portugal Job description Are you fluent in Polish and looking for an exciting career opportunity in beautiful Portugal? Join a leading global company as a Polish Operations Support Expert, where you’ll enjoy professional development, competitive pay, and a supportive work environment. We’ll ensure a smooth transition with a relocation package that includes flights and hotel accommodation. Your Responsibilities as a Polish Operations Support Expert: Provide exceptional Polish-speaking customer support through phone, email, and chat. Understand customer needs and deliver effective, personalized solutions. Troubleshoot technical or product-related issues with professionalism and efficiency. Collaborate with internal teams to resolve customer inquiries and ensure satisfaction. Accurately document customer interactions to ensure smooth follow-up processes. Stay informed about company products, services, and policies to deliver world-class support. Why Choose Us? What’s in it for You? Performance-based bonuses: Rewarding your success and commitment. Relocation package: Includes flights and hotel accommodation to make your move stress-free. Career growth opportunities: Access training, upskilling programs, and potential for internal promotions. Work for a renowned international company with a strong global reputation. Be part of a multicultural environment, working alongside colleagues from around the world. Additional perks: Health insurance, company events, and a supportive work culture. Experience life in Portugal: Enjoy the country’s breathtaking coastlines, golden beaches, warm climate, and rich cultural heritage. Skills, Qualifications, and Interests We’re Looking For: Native-level or fluent Polish (written and spoken). Proficiency in English (B2 level or higher) to communicate in a global environment. Strong problem-solving and communication skills with a focus on customer satisfaction. Comfortable with technology and learning new tools quickly. Prior customer support experience is an advantage but not required—we provide comprehensive training. A positive attitude, team-oriented mindset, and willingness to grow within the company. Ready for Your New Adventure? Apply now to start your career as a Polish Operations Support Expert in Portugal. Take advantage of great benefits, career opportunities, and the chance to live and work in one of the most beautiful countries in the world.  

A last-minute flower delivery in New York, a table at a Michelin-starred restaurant, or arranging seamless airport transfers… As a Premium Concierge, you will handle exclusive requests from high-profile members and build long-term relationships based on trust, personalization, and service excellence. This is more than customer service — it is about creating exceptional, tailor-made experiences. Your Responsibilities In a fast-paced, high-standard environment, you will manage a wide range of premium requests, including: Restaurant reservations, transportation services, and mobility arrangements Travel planning and flight bookings Assistance related to insurance services and payment solutions Personalized advice, lifestyle recommendations, and bespoke suggestions You will provide creative and proactive solutions, ensuring each member receives a unique and memorable experience. As a Premium Concierge, you will: Manage client relationships via phone and digital channels Anticipate members’ needs and exceed their expectations Go beyond the initial request to create a “wow” effect Maintain the highest standards of quality, accuracy, and reliability Identify client needs precisely and provide relevant recommendations within set deadlines Track and follow up on requests using internal tools such as CRM and ticketing systems Your Profile Native-level French, both written and spoken Fluent English is mandatory A third language (Spanish, German, or Italian) is a strong asset Excellent communication skills with a strong service mindset High attention to detail and commitment to customer satisfaction Ability to multitask efficiently with strong organizational skills Comfortable working with digital tools (Microsoft Office, CRM systems) Experience & Background Minimum education level: Bachelor’s degree or equivalent First experience in travel, hospitality, luxury services, or premium customer service is a plus Responsive, empathetic, and solution-oriented Team player who thrives in a demanding and multicultural environment What’s in It for You Permanent contract based in Paris Rotating schedule from Monday to Sunday between 7 AM and 10 PM Modern and stimulating work environment Dynamic, supportive, and excellence-driven team Meal vouchers covered at 60% 75% public transportation reimbursement plus sustainable mobility allowance 2 days of remote work per week after 6 months Company committed to diversity and inclusion

Une livraison de fleurs à New York, une réservation dans un restaurant renommé ou tout simplement la commande d’un taxi… En tant que Concierge, vous prenez en charge les demandes de Membres Premium et construisez avec eux une relation de confiance durable, basée sur un service personnalisé et de haute qualité. Vos missions Au sein d’un environnement exigeant et orienté excellence, vous serez en charge de répondre à une grande variété de demandes, notamment : Réservations de restaurants, taxis et prestations de mobilité Organisation de voyages et réservation de billets d’avion Assistance liée à l’assurance ou aux services de paiement Conseils personnalisés, recommandations lifestyle et suggestions sur mesure Curieux(se), réactif(ve) et ingénieux(se), vous saurez proposer des solutions adaptées à chaque situation afin d’offrir une expérience unique et premium à chaque membre. Vous incarnerez les standards élevés du service de conciergerie haut de gamme en : Gérant la relation client par téléphone et canaux digitaux Anticipant les besoins et les attentes des membres Allant au-delà des demandes initiales pour surprendre positivement Garantissant un haut niveau de qualité, de rigueur et de fiabilité Identifiant précisément les besoins clients et formulant des recommandations pertinentes dans les délais impartis Assurant un suivi rigoureux des demandes via les outils internes (CRM, systèmes de ticketing) Votre profil Excellente maîtrise du français, à l’oral comme à l’écrit Anglais courant indispensable Une troisième langue (espagnol, allemand ou italien) est un atout Très bonnes qualités relationnelles : écoute, courtoisie, sens du service Sens aigu du détail et de la satisfaction client Capacité à gérer plusieurs demandes simultanément avec organisation et autonomie Aisance avec les outils informatiques et bureautiques (Office, CRM) Expérience souhaitée Niveau minimum : BTS ou équivalent Une première expérience dans le voyage, l’hôtellerie, le luxe ou le service client premium est un plus Réactivité, empathie et persévérance Goût du travail en équipe dans un environnement exigeant et multiculturel Conditions du poste  CDI à pourvoir dès que possible à Paris Horaires : du lundi au dimanche, entre 7h et 22h (planning en rotation) Environnement de travail moderne et stimulant Équipe dynamique, bienveillante et orientée excellence Tickets restaurant pris en charge à 60 % Remboursement Navigo à 75 % et forfait mobilité durable 2 jours de télétravail par semaine après 6 mois d’ancienneté Entreprise engagée en faveur de la diversité et de l’inclusion

Are you a technically driven problem solver who enjoys diving deep into SaaS systems and integrations? If you’re looking for a role where you can take ownership of 1st and 2nd-line support, collaborate closely with Product and Development, and grow within a fast-scaling tech environment, this opportunity might be your next move. Your Responsibilities As a support engineer, you will deliver high-quality 1st and 2nd line technical support to customers across multiple industries. Your daily tasks will include: Providing technical support via email, phone, and ticketing systems Managing approximately 10 tickets per day depending on complexity and volume Troubleshooting software, configuration, and integration-related issues Supporting mobile applications on iOS and Android Assisting with API and integration-related queries Clearly documenting and escalating bugs to the Development team Contributing to and maintaining knowledge base documentation Collaborating closely with Product, Development, and Customer Operations to enhance processes and product quality Your Profile German native and a strong level of English 1–2 years of experience in software or technical support, ideally within a SaaS environment Strong troubleshooting and analytical skills Experience working with ticketing systems A solid technical mindset with confidence handling system configurations and integrations Experience with FileMaker or CRM/ERP systems Basic knowledge of APIs, integrations, or SQL What’s in It for You Salary range depending on experience Hybrid working model Flexible start between 7:00–8:00, early finish on Fridays 30 days of paid holiday plus Bavarian public holidays Structured onboarding adapted to your technical background Flat hierarchies and fast decision-making processes Strong team culture with regular events and quarterly gatherings Real growth opportunities within a fast-growing organisation and broader group structure About the Company Our client is an innovative field service and compliance management software provider helping service businesses digitise workflows, improve traceability, and gain real-time operational visibility.    Apply now!      

Localisation : Barcelone Salaire : 22 500€ brut/an + bonus mensuels Horaires : horaires tournants (9h–22h) - 1 week-end sur 2 off Langue : Français niveau natif C’EST QUOI LE PROJET ? Tu en as assez d’être au téléphone toute la journée ? Tu es excellent.e à l’écrit en français, tu sais formuler des réponses claires et professionnelles, et tu aimes vraiment aider les autres ? Alors ce poste est fait pour toi  !  Ici, tu échanges avec les clients principalement par mail et chat. Tu prends le temps de comprendre leurs demandes et tu leur apportes des solutions précises, tout en garantissant une expérience client de qualité. Tu rejoins une entreprise basée à Barcelone, avec une équipe dynamique et internationale, où l’esprit d’équipe et la progression interne sont réellement valorisés. TON RÔLE DANS TOUT ÇA ? Accompagner et répondre aux demandes des clients par mail et chat Identifier les problèmes et proposer des solutions adaptées, en garantissant un haut niveau de satisfaction Enregistrer les données dans le CRM Travailler en équipe et contribuer activement à la réussite collective du projet OK, ET TOI, TU AS BESOIN DE QUOI ? Excellente communication écrite en français Sens de l’empathie, de la compréhension et du professionnalisme Conscience de l’importance d’une expérience client de qualité La maîtrise de l’anglais est un plus, mais non obligatoire Résider à Barcelone et disposer d’un NIE valide CE QUE TU Y GAGNES ? Contrat permanent avec une période d’essai de 3 mois Salaire annuel brut de 22 500 € Bonus de challenge mensuel (individuel ou en équipe) Horaires en équipes tournantes (9h–22h, du lundi au dimanche), avec un week-end sur deux de repos Télétravail possible sous certains critères Une bourse annuelle de 30 jours de remote supplémentaires Système de KPIs défini avec des possibilités d’évolution de carrière au sein de l’entreprise Deux événements de team building par an  

Are you at the beginning of your finance career and looking for an opportunity to grow in an international environment? We are looking for a Dutch-speaking Junior O2C Specialist to support the end-to-end Order-to-Cash process for a global leader in diabetes technology.   You will join a company that designs and delivers innovative automated insulin delivery systems, helping to simplify diabetes management and improve the lives of patients worldwide. This is a great opportunity to gain hands-on experience in finance operations within a structured and supportive team.   Key Responsibilities Process customer orders and email inquiries accurately and in a timely manner. Create invoices and credit notes in line with internal policies. Apply daily incoming payments and update customer accounts. Monitor accounts receivable aging reports and follow up on overdue invoices. Support the resolution of basic customer queries and escalate more complex cases when needed. Assist with reconciliations, month-end and quarter-end closing activities, and audit support. Maintain accurate and up-to-date customer master data in the ERP system.   Skills, Qualifications, and Qualities Bachelor’s degree in Commerce, Accounting, Finance, or a related field. Fluent in Dutch (C2 level) and good command of English (B1/B2 minimum). At least 6 months of experience in Accounts Receivable, O2C, or finance operations; internships are also considered. Basic knowledge of accounting and finance principles. Good analytical skills and solid Excel knowledge (v-lookups and pivot tables are a plus). Familiarity with ERP systems such as SAP, Oracle, or NetSuite is an advantage. Detail-oriented, organized, and customer-focused mindset. Motivated to learn and develop within finance operations.   Working Hours Monday to Friday, 09:00 – 18:00 Weekends off (Saturday and Sunday)   Salary and Benefits Base salary: 1,300€ per month Performance bonus: 25€ per month Opportunity to gain experience in a global healthcare technology company Structured onboarding and continuous learning in finance processes International and collaborative work environment   Your Future Company You will be joining an international shared services environment supporting a global leader in medical technology. The company is committed to innovation, quality, and improving lives through advanced healthcare solutions. With a strong focus on collaboration and development, it offers a stable and growth-oriented environment for junior finance professionals ready to take the next step in their career.

Are you coming from a travel agency, tour operator, or luxury travel environment and ready to take the next step in your career? Do you love crafting seamless travel experiences, handling complex requests, and acting as a trusted advisor for demanding clients?   This is your opportunity to move into a premium in-house concierge role within a well-established international company based in the heart of Paris. You will support Premium Members with high-end lifestyle and travel-related services, becoming their go-to expert for everything from last-minute flight changes to exclusive, tailor-made experiences.   Our client is a global leader in premium concierge and lifestyle management services, partnering with renowned luxury, lifestyle, and financial brands. With a strong internal culture and people-first approach, the company offers stability, structured onboarding, and long-term development opportunities within an international group. Your Responsibilities As a Travel-Focused Generalist Concierge, you will be the first point of contact for Premium Members and manage a wide range of travel and lifestyle-related requests. Your main tasks will include: Acting as the first telephone point of contact for Premium Members Managing complex travel arrangements such as flights, hotels, transportation, restaurant bookings, and event reservations Handling last-minute changes, cancellations, and special travel requirements with precision and calmness Providing personalized destination advice and tailored travel recommendations Supporting members with requests related to payment solutions and insurance topics Coordinating with global partners and suppliers to secure exclusive services Anticipating client expectations and consistently delivering beyond standard service levels Working within a dynamic, service-driven team focused on excellence Your Profile Native or near-native level of French and conversational English Minimum education level equivalent to a BTS Previous experience in a travel agency, tour operator, luxury travel, airline, or premium hospitality environment Strong knowledge of travel booking processes, reservations systems, or travel coordination Excellent communication skills with a polished and client-oriented approach Ability to manage multiple requests simultaneously and stay composed under pressure A proactive, solution-driven, and detail-oriented mindset Comfortable using digital tools and standard office software What’s in It for You Permanent CDI contract – 35 hours per week Continuous working hours within a shift range between 7:00 and 22:00 Hybrid work model with 2 days of remote work per week Office located in the vibrant Marais district in central Paris Comprehensive onboarding and continuous professional training Long-term career development within an international group Modern office environment with excellent working conditions 60% coverage of meal vouchers 75% reimbursement of public transport and sustainable mobility package Inclusive, supportive team culture with regular team events Employer committed to diversity and equal opportunities If you have built your career in travel and want to move into a premium service environment where relationships, precision, and quality matter more than volume, this role offers the perfect next step in Paris.

Are you looking for a stable, long-term in-house role with real career growth?   If this sounds like you, this opportunity in Lisbon could be your next step. We are looking for German native speakers with fluent English who already have experience in customer service and are based in Lisbon. This is an in-house, long-term position in a premium and hospitality-oriented customer service environment, offering stability, quality-driven interactions, and clear growth opportunities within the company. This role is ideal for candidates who want to move away from high-pressure BPO structures and into a more sustainable, people-focused customer service setup.   Your responsibilities: You will be responsible for delivering high-quality customer support to a premium customer base, ensuring an excellent service experience across multiple channels.   Your tasks will include: Handling customer inquiries via phone, email, WhatsApp, and other written channels Providing personalized and solution-oriented support rather than high-volume call handling Managing customer requests, questions, and follow-ups with attention to detail Representing the brand in a professional and service-oriented manner Collaborating with internal teams to resolve complex cases when needed   Your profile: German native speaker with fluent English At least one year of experience in customer service Already based in Lisbon and in possession of a valid NIF number Comfortable handling phone and written communication without a high-pressure call-center pace Interested in a long-term, stable in-house role Motivated to grow professionally and take on more responsibility over time   What is offered Permanent contract with a long-term perspective Hybrid working model based in Lisbon Competitive salary starting from 20,000 euros gross per year or higher, depending on experience Meal vouchers Transport allowance Bonus system Private health insurance Additional benefits depending on the employer Most importantly, this is an in-house position with real career progression. High performers can grow into more senior roles with increased responsibility and higher salary levels over time.   Interested? This is an active opportunity, not just a talent pool. If you are ready to leave the BPO world behind and build a long-term career in a premium customer service environment, we would like to hear from you. You are also welcome to share this opportunity with friends or family members who might be interested in a stable in-house customer service role in Lisbon.

Une livraison de fleurs à New York, une réservation dans un restaurant renommé ou tout simplement la commande d’un taxi… En tant que Concierge, vous prenez en charge les demandes de Membres Premium et construisez avec eux une relation de confiance durable, basée sur un service personnalisé et de haute qualité. Vos missions Au sein d’un environnement exigeant et orienté excellence, vous serez en charge de répondre à une grande variété de demandes, notamment : Réservations de restaurants, taxis et prestations de mobilité Organisation de voyages et réservation de billets d’avion Assistance liée à l’assurance ou aux services de paiement Conseils personnalisés, recommandations lifestyle et suggestions sur mesure Curieux(se), réactif(ve) et ingénieux(se), vous saurez proposer des solutions adaptées à chaque situation afin d’offrir une expérience unique et premium à chaque membre. Vous incarnerez les standards élevés du service de conciergerie haut de gamme en : Gérant la relation client par téléphone et canaux digitaux Anticipant les besoins et les attentes des membres Allant au-delà des demandes initiales pour surprendre positivement Garantissant un haut niveau de qualité, de rigueur et de fiabilité Identifiant précisément les besoins clients et formulant des recommandations pertinentes dans les délais impartis Assurant un suivi rigoureux des demandes via les outils internes (CRM, systèmes de ticketing) Votre profil Excellente maîtrise du français, à l’oral comme à l’écrit Anglais courant indispensable Une troisième langue (espagnol, allemand ou italien) est un atout Très bonnes qualités relationnelles : écoute, courtoisie, sens du service Sens aigu du détail et de la satisfaction client Capacité à gérer plusieurs demandes simultanément avec organisation et autonomie Aisance avec les outils informatiques et bureautiques (Office, CRM) Expérience souhaitée Niveau minimum : BTS ou équivalent Une première expérience dans le voyage, l’hôtellerie, le luxe ou le service client premium est un plus Réactivité, empathie et persévérance Goût du travail en équipe dans un environnement exigeant et multiculturel Conditions du poste  CDI à pourvoir dès que possible à Paris Horaires : du lundi au dimanche, entre 7h et 22h (planning en rotation) Environnement de travail moderne et stimulant Équipe dynamique, bienveillante et orientée excellence Tickets restaurant pris en charge à 60 % Remboursement Navigo à 75 % et forfait mobilité durable 2 jours de télétravail par semaine après 6 mois d’ancienneté Entreprise engagée en faveur de la diversité et de l’inclusion

Are you passionate about delivering outstanding service and building trusted relationships with demanding clients? Do you enjoy handling a wide variety of requests, from the simplest to the most exceptional, while maintaining a calm, elegant, and solution-oriented approach?   This is an excellent opportunity to join a well-established, international in-house company based in the heart of Paris. You will support Premium Members through high-end concierge services, becoming a trusted point of contact for clients who expect excellence at every interaction.   Our client is a global reference in premium concierge and lifestyle management services, working in close partnership with leading luxury, lifestyle, and financial brands. The company places people at the center of everything it does, offering a structured environment, strong internal culture, and long-term career development opportunities within an international group. The Role As a French Speaking Generalist Concierge, you will be the first point of contact for Premium Members, handling a wide range of lifestyle-related requests while delivering a consistently high standard of service. Your responsibilities will include: Acting as the first telephone point of contact for Premium Members Managing and coordinating client requests, from everyday needs to unique, tailor-made experiences Identifying client needs and providing personalized advice and recommendations within agreed timelines Handling member requests related to payment solutions and insurance topics Anticipating client expectations and consistently going beyond their expectations Working closely within a demanding and dynamic team focused on service excellence What You Bring to the Role Native or near-native level of French and conversational English A minimum education level equivalent to a BTS Previous experience in customer service, hospitality, travel, tourism, or premium service environments Excellent communication and interpersonal skills with a strong service-driven mindset A proactive, empathetic, and solution-oriented attitude Strong organizational skills and the ability to manage multiple requests simultaneously Confidence using digital tools and standard office software What’s in It for You Permanent CDI contract (35 hours per week) Continuous working hours within a shift range between 7:00 and 22:00 Position based in Paris, in the lively Marais district Hybrid work model with 2 days of remote work per week Comprehensive onboarding and ongoing professional training Long-term career development opportunities within an international group Modern offices in central Paris with exceptional working conditions 60% coverage of meal vouchers 75% reimbursement of public transport (Navigo) and sustainable mobility package A friendly, inclusive, and supportive work environment with regular team events An employer committed to diversity, inclusion, and equal opportunities If the world of premium service appeals to you and you are driven by client satisfaction, this role offers the chance to grow within a high-end, people-focused environment where quality truly matters.

Join a fast-growing, high-end service environment delivering premium concierge and customer care solutions to an exclusive international clientele. As a Junior Concierge Manager, you will play a key role in supervising, supporting, and developing a team of Concierge Advisors, while ensuring outstanding service quality, operational performance, and team cohesion in a demanding luxury-oriented setting.   Start date: ASAP Location: Lisbon Your Responsibilities As part of the operations team, you will be responsible for the day-to-day supervision and development of a concierge team. Your main responsibilities will include: Leading, coaching, and supporting a team of Concierge Advisors in their daily activities Ensuring the achievement of team objectives (SLA, QoS, customer satisfaction, response relevance, and turnaround times) Monitoring service quality, productivity, and adherence to internal procedures and service standards Overseeing and following up on ongoing client requests and complex cases Participating in recruitment, onboarding, training, and integration of new team members Tracking HR-related indicators (attendance, scheduling, performance, training needs) Managing daily activity monitoring (breaks, workload distribution, urgent requests, coaching, prioritisation) Supporting the resolution of customer dissatisfaction and contributing to a positive team dynamic Ensuring smooth communication between teams and management Identifying, reporting, and following up on any operational or technical issues related to tools or systems You will join a demanding and dynamic environment, focused on delivering service that meets the highest standards of the premium and luxury sector. Your Profile The ideal candidate will: Have a first successful experience in team management or coordination, ideally within concierge services, premium customer service, hospitality, or travel Demonstrate strong organisational and interpersonal skills Show leadership, active listening, and a strong customer service mindset Be rigorous, proactive, and results-driven Be fluent in French (native or near-native level) and English, both written and spoken Be comfortable using Microsoft Office tools Enjoy working in a fast-paced, international, and multicultural environment Working Conditions Permanent contract with a 3-month probation period Full-time role, Monday to Sunday, between 7:00 and 22:00, based on rotating schedules Modern office environment located in central Lisbon Immediate start (March 2nd latest) 23,100€ gross yearly + 698€ quarterly bonus + 1,000€ yearly bonus on targets

Are you detail-oriented, reliable, and motivated to contribute to a safe online environment? In this role as aContent Moderator, you will support a well-known streaming service by reviewing and categorising advertising content, ensuring it meets quality standards and platform guidelines.   This is an office-based position, ideal for candidates who enjoy structured tasks and working with clear procedures. Your responsibilities Review and revise online advertisements displayed on a streaming platform Identify, label, or remove inappropriate or non-compliant content Work with different ad formats such as videos, images, and written copy Categorise content accurately to streamline daily moderation tasks Follow internal policies and quality guidelines consistently Your profile You have a native level of Dutch and a proficient level of English Strong attention to detail and ability to work with repetitive tasks Good judgement and responsibility when handling sensitive content Comfortable working with digital platforms and online media Ability to follow clear rules, procedures, and deadlines Team-oriented mindset with a professional attitude EU citizenship or valid work permit for the country of employment What’s in it for you Monthly salary: 1,100 € Bonus system: up to 60 € per month based on performance Meal allowance: 7.63 € per workday, paid via meal card (net) Transport allowance: 60 € per month (gross) Relocation package for international candidates Stable office-based role with training provided Opportunity to work for a global streaming service and gain experience in content moderation Why join this role You will play an important part in maintaining a high-quality advertising experience for millions of users, while building valuable experience in the digital and tech industry.

Looking for an entry-level customer service role in an international environment? In this position, you’ll support customers, helping them with account and platform-related questions via phone, chat, and email.   No advanced technical background is required — you’ll receive full training and work with clear guidelines to help customers quickly and confidently. What you’ll be doing Answer customer questions via phone, email, and chat Identify customer issues and guide them to the right solution Help with common account-related topics Support customers with video playback or upload issues Document each interaction clearly and accurately Categorize cases and flag recurring issues or potential bugs What we’re looking for Native-level Dutch and good English (B2 minimum) Clear communication skills and a friendly approach Comfortable using digital platforms and basic troubleshooting tools Willingness to learn and follow structured processes EU citizenship or a valid Portuguese residence permit Working hours Monday to Saturday, can be scheduled between 08:00 and 20:00 (Portuguese time) Sunday off + one rotating day during the week What’s in it for you Base salary: 1,100€ x 14 months Bonuses up to 200€ per month (complexity + performance) Meal allowance of 7.23€ per working day Transport allowance: 60€ per month Fixed-term contract with yearly renewal Health insurance and dental plan after 6 months Relocation support for candidates living outside Portugal Paid training and clear career progression opportunities Your future company You’ll join a well-established international company supporting premium digital services worldwide. The Lisbon office offers a multicultural setting, structured onboarding, and long-term growth opportunities — even for candidates starting their career.   Ready to get started in customer service while living in Lisbon? Apply now and take your first step into an international career.

You are interested in technology and know a few things about it? You want to be part of a multicultural team in a company which works alongside well-known brands? You want to work for an American multinational technology company which focuses mainly on Internet-related products and services?  Your responsibilities and impact as Technical Support for Smart Home Devices will be: Provide support on customers by responding to inbound requests + document relevant case information Assist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channels Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels Ensure excellent customer satisfaction through responding in an appropriately and friendly manner You will work in a multicultural team environment alongside a diverse team Skills, qualifications and interests you need to succeed in this role: You are a native Italian speaker (this is a must!) + a good level of English  You have experience in technical troubleshooting (1 year mandatory!) You are motivated and committed to your work You have no troubles with writing in French You are a team player and willing to work with many other nationalities Sales/ Commercial background is a plus Previous experience in Customer Service or credit recovery experience is a plus What’s in it for you? CDI - 3 months of trial period Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm A package in line with the market: 1100€ gross/month (paid 14x) + 100€ / month performance bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months) If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay) Opportunity to be part of a challenging and fast paced environment Possibility to collaborate with some of the biggest brands in the industry A multicultural and international environment Fully paid training, professional development and career evolution Your Future Company: 2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Lisbon hub. Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

Do you enjoy helping people and solving issues?  An international customer support team in Greece is hiring Danish-speaking Customer Support Specialists to assist users of one of the world’s most widely used social platforms. In this role, you’ll support users with account access, privacy and security questions, page/profile troubleshooting, and general technical guidance. You’ll be the person who brings clarity, reassurance, and solutions — especially when situations feel urgent or sensitive. Your day-to-day Handling inbound requests via phone, chat, and email Supporting users with login and account access issues Assisting with privacy, security, and account safety topics Guiding users through settings, troubleshooting, and platform features Managing reports and concerns in a calm, clear, and empathetic way Ensuring every user receives accurate and consistent support What you bring Fluent Danish and good English, written and spoken Strong communication skills and a service-driven mindset Confidence handling sensitive topics professionally Great attention to detail and problem-solving skills Customer support experience is a plus, but not required Basic technical understanding and willingness to learn What’s in it for you Competitive monthly salary plus two additional salaries per year Relocation support including flight tickets and accommodation (if moving to Greece) Private health insurance and employee discounts Paid training delivered by certified instructors Referral program with attractive bonuses Free online Greek language courses Engaging team events and community initiatives Employment with a Great Place to Work–Certified company that values diversity and inclusion If you’re ready to grow your international career and work in a supportive, fast-paced environment, this is your chance.

Do you enjoy helping people plan unforgettable trips and solving problems along the way? A leading global online travel platform is looking for motivated Customer Support Specialists to join its team in Greece. In this role, you will support users of a well-known accommodation and travel booking platform, assisting them with reservations, account-related questions, and travel-related inquiries. You will play a key role in ensuring customers receive clear, efficient, and reliable support throughout their booking journey. Join an international and fast-paced environment where customer experience is at the heart of everything, and where your support helps travelers feel confident and well taken care of. What you will be doing • Managing incoming customer interactions via phone, chat, and email • Assisting customers with bookings, modifications, cancellations, and payment-related questions • Supporting users with account access and profile-related inquiries • Providing accurate information about reservations, policies, and travel-related procedures • Handling customer concerns in a professional, solution-oriented, and empathetic manner • Ensuring a high level of customer satisfaction by delivering timely and clear support Job requirements • Fluency in Danish and English, both written and spoken • Strong communication skills and a service-oriented mindset • Good problem-solving abilities and attention to detail • Ability to stay calm and professional when dealing with time-sensitive or complex situations • Previous experience in customer support, hospitality, or travel services is considered an advantage • Interest in travel, tourism, or online platforms is a plus What is offered • Competitive monthly salary plus two additional salaries per year • Relocation package including flights and accomodation • Referral program with attractive bonuses for recommending friends • Private health care benefits and access to various discounts • Comprehensive paid training delivered by certified instructors • Engaging company events, community initiatives, and social responsibility projects • Free online Greek language courses • Modern offices with comfortable break areas and a positive working atmosphere • Employment with a Great Place to Work–Certified company that values diversity and inclusion This role offers an excellent opportunity to build an international career within a global travel technology environment, develop valuable customer service skills, and grow professionally in a supportive and inclusive workplace that promotes equal opportunities for everyone.